Customer centric | Bizcommunity

Customer centric | Bizcommunity

News

Source: Supplied. Bode Abifarin, chief executive officer and managing director of MoMo Payment Service Bank (PSB).

Fintech

Bode Abifarin to lead MoMo PSB as managing director and CEO

18 minutes

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 17 Aug 2026

Maximising technology investments beyond implementation

Markets & Investment

Maximising technology investments beyond implementation

Mohammed Vachiat, Issued by JNPR 12 Aug 2026

PR & Communications

Why investing in your people is a crucial step to improving customer service

Issued by Telviva 19 Nov 2025

Retail Marketing

Massmart brings in Charmagne Mazhindu to strengthen brand and digital marketing

6 Aug 2026

Four women from Digitas share their career stories and leadership lessons. L to r: Nomika Singh Govender - GM, Bonita Christie - BUD, Zakona Mlaba - digital copy lead and Chelsea-Summer Lodewyk - strategy director at Digitas (Image composite: Lesley Svenson @ Bizcommunity)

Women's Month

#WomensMonth | Every woman has a story: 4 leadership lessons

5 Aug 2026

Basetsana Kumalo, Bryan Habana and more to speak at the Mancosa Jacaranda FM Business Breakfast

Radio & Audio

Basetsana Kumalo, Bryan Habana and more to speak at the Mancosa Jacaranda FM Business Breakfast

Issued by Jacaranda FM 16 Jul 2026

Image supplied.

Renewables & Energy Efficiency

Former PwC energy manager to spark up EXSA’s regulatory division

15 Jul 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

CRM, CX, UX

Shaping the future of CX at the Africa CX Conference & Awards 2026

Issued by The Chartered Institute of Customer Management 15 Jul 2026

Image supplied.

Renewables & Energy Efficiency

How loadshedding led to South Africa finding its perfect sunspot

13 Jul 2026

Source: Supplied. Malusi Ndlovu, managing director of Old Mutual's Mass Foundation Cluster.

Insurance & Actuarial

Old Mutual’s new boss targets millions in South Africa’s mass market

10 Jul 2026

Alex Wanyoike, CEO of Savanna Fibre Limited

Telecoms & Networks

Savanna Uganda launches mobile network,expanding beyond fibre broadband

Issued by Savanna Uganda 3 Jul 2026

CMO Council and MartechTribe have revealed a data-driven framework to transform
fragmented stacks into predictive business growth platforms (Image source: © 123rf )

Marketing

How CMOs can move from martech mayhem to measurable business value

2 Jul 2026

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Insurance & Actuarial

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Issued by Insight Survey 15 Jun 2026

Italian agricultural machinery maker SDF opens Paarl subsidiary

Agriculture

Italian agricultural machinery maker SDF opens Paarl subsidiary

11 Jun 2026

Kasi businesses reveal lived realities shaping growth and sustainability

Informal Retailing

Kasi businesses reveal lived realities shaping growth and sustainability

10 Jun 2026

Sydney Mbhele, group chief marketing & corporate affairs officer at Absa, talks about the shifts in marketing in banking (Image supplied)

Marketing

#BehindtheMarketer | Absa’s Sydney Mbhele: Trust and relevance will decide future banking winners

Danette Breitenbach 4 Jun 2026

Celerity to showcase the future of business messaging at London Tech Week 2026

Digital

Celerity to showcase the future of business messaging at London Tech Week 2026

Issued by Celerity.chat 18 May 2026

Source: Supplied. Ashish Rai, group chief executive officer of Aurionpro Solutions Limited.

Banking

DTB and Aurionpro drive next phase of East Africa banking digitalisation

30 Apr 2026

Image credit: Sassa

Health & Social Welfare

Sassa digitises 70% of records, steps up fraud interventions

30 Apr 2026

Dealers

Inside iCaur: Chery’s new EV brand set for South Africa

21 Apr 2026

New era for McDonald’s SA as Keegan Alicks named new CMO

Retail Marketing

New era for McDonald’s SA as Keegan Alicks named new CMO

15 Apr 2026

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

CRM

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

20 Mar 2026

AAXO Roar Awards 2026 spotlight trade-driving exhibitions

Events & Conferencing

AAXO Roar Awards 2026 spotlight trade-driving exhibitions

19 Mar 2026

African Loyalty Awards spotlight customer-centric brands

CRM, CX, UX

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

From fixed premiums to flexible models: A shift in SA’s short-term insurance industry

Insurance & Actuarial

From fixed premiums to flexible models: A shift in SA’s short-term insurance industry

Issued by Insight Survey 18 Mar 2026

Octotel and RSAWEB partner with Project Isizwe and Huddle to power connected classrooms

Internet

Octotel and RSAWEB partner with Project Isizwe and Huddle to power connected classrooms

Issued by Octotel 17 Mar 2026

HomeChoice doubles down on showroom growth in bold retail strategy shift

Shopfitting & Merchandising

HomeChoice doubles down on showroom growth in bold retail strategy shift

10 Mar 2026

Anita Erasmus named CEO designate in Bob’s growth journey

E-commerce

Anita Erasmus named CEO designate in Bob’s growth journey

9 Mar 2026

Can banks restore trust after app failures shake customer confidence?

Banking & Finance

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

#BizTrends2026 | CDH’s Vivien Chaplin & Haafizah Khota: SA’s rail reform as a catalyst for African logistics

Trends

#BizTrends2026 | CDH’s Vivien Chaplin & Haafizah Khota: SA’s rail reform as a catalyst for African logistics

Vivien Chaplin and Haafizah Khota 17 Feb 2026

App Your Game’s Yusuf Abrahams says neuroinclusive design is the real competitive edge for 2026 (and after) (Image supplied)

Marketing

#BizTrends2026 | App Your Game’s Yusuf Abrahams: Neuroinclusive design, the real competitive edge for 2026

Yusuf Abrahams 13 Feb 2026

From gas pumps to grocery hubs: The future of SA's forecourts

Retail Services

From gas pumps to grocery hubs: The future of SA's forecourts

Karen Keylock 10 Feb 2026

Leapfrog property group appoints Fritz Swanepoel as group CEO

Residential Property

Leapfrog property group appoints Fritz Swanepoel as group CEO

26 Jan 2026

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

#BizTrends2026 | Maven Solutions' Beverley Knoesen: A new CIO trend is taking shape

Trends

#BizTrends2026 | Maven Solutions' Beverley Knoesen: A new CIO trend is taking shape

Beverley Knoesen 14 Jan 2026

Black Friday retail records

E-commerce

Black Friday retail records

Issued by TDMC 5 Dec 2025

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

Trends

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

19 Nov 2025

"Belief economy" drives retail property investments in local communities

Commercial Property

"Belief economy" drives retail property investments in local communities

13 Nov 2025

The first Walmart Store in South Africa will be launched in Clearwater Mall. (Image supplied)

Retail

Walmart's first Johannesburg store location revealed

31 Oct 2025

Source: Global Africa Network

Banking

TymeBank announces major rebrand for a global presence

24 Oct 2025

FreshStop Oaklands ranked among the Top 12 Best Foodvenience Stores in the World

Retailers

FreshStop Oaklands ranked among the Top 12 Best Foodvenience Stores in the World

22 Oct 2025

Revving up success: Premier mobile mechanic SME accelerates growth with new investment

SMEs

Revving up success: Premier mobile mechanic SME accelerates growth with new investment

Issued by Edge Growth 21 Oct 2025

Outstanding Innovation 2025: Shaping the future with bold ideas

Research

Outstanding Innovation 2025: Shaping the future with bold ideas

Issued by Kantar 21 Oct 2025

From boardroom to classroom: Why senior leaders are going back to school

Higher Education

From boardroom to classroom: Why senior leaders are going back to school

Bryson Pather, Issued by Regent Business School 17 Oct 2025

Adclick Africa takes home 2 wins at the New Gen Awards

Digital

Adclick Africa takes home 2 wins at the New Gen Awards

Issued by Adclick Africa 14 Oct 2025

Octotel’s learnership programme continues to transform youth into workforce-ready professionals

ICT

Octotel’s learnership programme continues to transform youth into workforce-ready professionals

Issued by Octotel 6 Oct 2025