Latest newsAs businesses continue evolving to meet changing customer behaviour, the uptake and investment in cloud unified communications platforms and tools will continue to soar. Businesses are increasingly realising that they must meet customers at a time and digital channel of their choosing, which leads to increased adoption of fully fledged omnichannel solutions. 19 Jan 2023 Read more With so many disparate communication channels, meaningful customer engagements have become fractured and disrupted. But Telviva, the regional market leader in business communications, has perfected a cloud-based platform - Telviva One - that synchronises fixed-line and mobile voice, video and chat on a single intelligent portal for more effective internal and external communications. 7 Dec 2022 Read more If we are to understand the most important theme of the recent Cybersecurity Month, which as always, is accompanied by a host of articles around trends and best practice, it's pertinent to start with an analogy about our personal homes. 22 Nov 2022 Read more When Performatec, a Gauteng-based IT solutions and services provider, was looking to move its business communications to the cloud, they selected Telviva One. The experience has been such a positive one that the company now resells the Unified Communications (UC) platform, which synchronises fixed-line and mobile voice, video and chat on a single platform. 21 Nov 2022 Read more Telviva Engage changes the game for South African business communications 3 Nov 2022 Read more With so many disparate communication channels, meaningful customer engagements have become fractured and disrupted. With customer experience being key in growing modern businesses, this poses a serious challenge for businesses. The solution is Telviva One, a cloud-based service that seamlessly synchronises fixed-line and mobile voice, video and chat in one platform. 19 Oct 2022 Read more South Africa finds itself in the precarious position of navigating a serious skills shortage, especially in the technology industries, while being home to the highest unemployment rate in the world. Small, micro and medium enterprises (SMMEs) often can't compete with larger businesses for skills, but there is a massive opportunity for them to harvest and develop a skills pipeline by investing in learnerships in partnership with the Sector Education Training Authority's (SETAs) and learning institutions. 12 Oct 2022 Read more Refining and improving customer experience (CX) is a digital transformation priority for businesses as they seek to maintain and improve their competitive advantage. Generally, when speaking about CX, businesses and their leaders are referring to a customer's journey with that business and this journey is most often defined within customer service departments and their available tools. 29 Sep 2022 Read more The world around us is constantly changing. Business requirements are changing too, and chances are great that organisations now require a wider variety of communication needs for a workforce made up of various generations, situations and destinations - each preferring a different medium of communication. Voice alone, be it fixed, mobile or a combination of fixed and mobile, will no longer cut it. 14 Sep 2022 Read more With the business confidence at an all-time low and costs on all fronts increasing, it is going take a while for the economy to recover and gain momentum given prevailing global economic conditions and structural economic challenges. Businesses in South Africa are looking at all measures to manage their costs and optimise their investments in all areas, particularly IT and telecommunications. 26 Jul 2022 Read more Once upon a time, long ago, a farmer with his plough, hoe and sickle would have looked at a horse-drawn harvester with suspicion - it can't do what I can do, surely? Later, engine driven equipment all but changed agriculture for good, fundamentally shifting the paradigm of what was possible. 7 Jun 2022 Read more A team from Telviva attended Mobile World Congress (MWC), held in Barcelona in March, in order to showcase Telviva One to an international audience, as well as to find out more about the latest developments in technology. Beyond the excitement of finding futuristic technology and devices, we were also left assured that the agility and fullness of Telviva One allows it to match and even exceed offerings from foreign peers. 8 Apr 2022 Read more The world is evolving at breakneck speed, and the world of unified communications is no different, with innovations catapulting us into an exciting future with augmented reality and the ability to build rich, textured value for users. 13 Oct 2021 Read more It is underpinned by building a runway to the cloud based on synchronicity 14 Sep 2021 Read more AI and machine learning are useful tools in a war chest to improve a host of processes, not least customer service, say leading executives in SA 24 Aug 2021 Read more The business world has spoken about the need for unified communications platforms for more than a decade, and for good cause. In an era where instant gratification rules the roost, the absence of a single view of all communication results in organisations quite literally leaving new business on the table and losing existing customers to competitors. 12 Jul 2021 Read more As organisations around the world come to terms with the biggest disruption in living memory, the fundamentals of a successful business remain intact, and one of the most important of these pillars is relationships. 1 Jun 2021 Read more While almost everyone has heard the phrase "This call may be recorded for quality control purposes" while waiting to speak to a business service representative or call centre operator, businesses are starting to appreciate that the effective and compliant recording of conversations has evolved from humble beginnings into a strategy to provide a strategic business advantage. 12 Apr 2021 Read more Even prior to the pandemic, communications were transitioning into more digital-friendly environments. Today, the focus is on delivering an omnichannel experience for customers, understanding their unique requirements, and delivering value while remaining compliant and positioning the organisation for future growth as cost-effectively as possible. 24 Mar 2021 Read more Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure, in rands and cents, at your fingertips? If you don't, you're probably not able to grasp the real cost of a lost opportunity if a customer's call or request does not get the attention and service it requires. Arguably, failing to understand the real lifetime time value of a customer can be equated to not understanding your company's cash flow and annual expenses. Why? Simply because these numbers add up over time, and one lost customer (due to poor customer service or a missed call) can equate to many thousands - or millions - of rands in lost revenue over several years from not securing the opportunity presented. And let's face it, few companies can afford to miss opportunities in such a difficult economic environment. 12 Feb 2021 Read more
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