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#DesignIndaba2020: Robert Wong to explore humanity's possible futures
#DesignIndaba2020: Robert Wong to explore humanity's possible futuresArticle

Design Indaba alumnus Robert Wong, co-founder and CD of Google Creative Lab, has been announced as one of the speakers at this year's Design Indaba...

Jessica Tennant 13 Feb 2020

How ethical hacking can improve your security posture
How ethical hacking can improve your security postureArticle

Cybersecurity professionals see some threat actors or outside-parties as the enemy. However, challenging this mindset is important; you can better protect your organisation against outside-parties if you understand how they think and operate...

Prabashni Naidoo 23 Jan 2020

Image source: Getty/Gallo
#BizTrends2020: What will happen in the crypto space?Article

Cryptocurrency is still something of an enigma for many investors, but will it become more mainstream as an asset class in 2020?

Marius Reitz 10 Jan 2020

Technology trends impacting global manufacturing in 2020
Technology trends impacting global manufacturing in 2020Article

It is no secret that the manufacturing sector is critically important for both developed and emerging economies. From producing necessities like food for a nation to creating much-needed jobs...

Kevin Dherman 13 Dec 2019

Dingle presenting at Catalyst Africa.
#CatalystAfrica: Simon Dingle debunks fintech and cryptocurrency mythsArticle

Simon Dingle started his Catalyst Africa presentation by confirming that when he's not making apps or writing books, he loves thinking out loud in public about a variety of divergent topics...

Leigh Andrews 11 Nov 2019

Taste Holdings sells Starbucks SA amid plans to exit food business
Taste Holdings sells Starbucks SA amid plans to exit food businessArticle

JSE-listed management group Taste Holdings has announced plans to sell the South African Starbucks franchise for R7 million...

1 Nov 2019

Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!
#ExperienceAdvantage: The secret to winning in the age of experienceArticle

Here's what you missed from Barbara Cador, global head of Kantar's CX+ initiative, and Mark Molenaar, head of CX for Kantar South Africa at the Kantar customer experience (CX) advantage 2019 masterclass, with a special focus on learnings from the banking industry...

Leigh Andrews 28 Oct 2019

#SACSCCongress: How physical retail is reinventing itself
#SACSCCongress: How physical retail is reinventing itselfArticle

John Ryan, a London-based journalist and analyst focused on retail design and strategy, shares a glimpse into what's new and what matters in the global retail environment...

Lauren Hartzenberg 22 Oct 2019

Image credit: Jaromir Kavan on Unsplash.
How technology helps brands evolveArticle

Today's customers are tech-savvy; have access to brands across a global marketplace; are not restricted to trading hours; and they know what they want.

Paula Sartini 18 Oct 2019

4 ways brands can incorporate chat messaging into their marketing strategy
4 ways brands can incorporate chat messaging into their marketing strategyArticle

Chat messaging has become an effective communication channel between customers and businesses...

Wayne Flemming 19 Sep 2019

Can SA's fast food industry afford to ignore the vegan movement?
Can SA's fast food industry afford to ignore the vegan movement?Article

Veganism has become a lifestyle choice for many, and, as a result, it is a concept the food industry, and specifically, fast food players, can no longer afford to ignore...

Issued by Insight Survey 29 Jul 2019

Ralf Heuel, CCO and partner at Grabarz & Partner, Hamburg and the Loeries 2019 OOH, Live Communications, and PR & Media Communications jury president.
#Loeries2019: "Relevance, resonance and emotions - the hardest brand currency to master" - Ralf HeuelArticle

With the year's biggest international award shows done and dusted, I chatted to the international jury presidents ahead of the upcoming Loeries Creative Week. Next in the series is Ralf Heuel...

Leigh Andrews 27 Jun 2019

Boris Dzhingarov
How to overcome internet threats with the help of VPNOverviewArticle

Are you afraid someone might be snooping through your online data? You should be - especially when you're on public Wi-Fi. Luckily there are steps you can take to protect yourself when using the internet...

Boris Dzhingarov, Issued by Monetary Library 7 Jun 2019

How to hyper-personalise your digital communications
How to hyper-personalise your digital communicationsArticle

There was a time, not all that long ago, when personalising digital communications simply meant addressing your customers by name...

Ross Sibbald 16 May 2019

The most valuable global retail brands for 2019
The most valuable global retail brands for 2019Article

The results of the second annual BrandZ Top 75 Most Valuable Global Retail Brands have been revealed. The research shows that the world's most valuable retail brands are worth $339 billion more...

14 May 2019

#FutureFit Yourself: Why diversity inclusion requires a restoration strategy
#FutureFit Yourself: Why diversity inclusion requires a restoration strategyArticle

Carmen Murray lists simple starting points for businesses to start the process of restoration...

Carmen Murray 14 Mar 2019

#SeamlessSA: 6 questions to ask if you want more from your store
#SeamlessSA: 6 questions to ask if you want more from your storeArticle

Product of the Year South Africa's CEO Preetesh Sewraj shares think points on using design and insights to get more out of your physical stores...

Lauren Hartzenberg 14 Mar 2019

How is innovation impacting SA's coffee industry?
How is innovation impacting SA's coffee industry?Article

Insight Survey's latest South African Coffee Landscape Report 2019 carefully unfolds the global and local coffee markets based on the latest information and research...

Issued by Insight Survey 11 Mar 2019

Amazon, Starbucks, Apple and Google leaders in guiding customer journey
Amazon, Starbucks, Apple and Google leaders in guiding customer journeyArticle

Chief marketing officers believe brands like Amazon, Google, Apple, Nike and Starbucks are getting customer experience right...

5 Mar 2019

A decade down the line. Banking evolution accelerates in 2019
A decade down the line. Banking evolution accelerates in 2019Article

Ten years after the global banking crisis, 2019 looks like it could be a year of tipping points in the evolution of the industry globally...

21 Feb 2019

Nestlé rolls out first Starbucks-branded products after licensing deal
Nestlé rolls out first Starbucks-branded products after licensing dealArticle

Nestlé has announced the global launch of a new range of coffee products under the Starbucks brand. The new range consists of 24 products as well as the first Starbucks capsules developed using Nespresso...

15 Feb 2019

#BizTrends2019: Africa's new creative direction
#BizTrends2019: Africa's new creative directionArticle

It is an exciting time for African creativity. A lot of fresh, new thinking is being injected into the sector, bringing with it strong, contemporary ideas that look to the future while honouring the continent's traditional past...

Gary Harwood 7 Jan 2019

#RecruitmentFocus: Your job might disappear, but don't blame AI for that
#RecruitmentFocus: Your job might disappear, but don't blame AI for thatArticle

When we talk about the jobs at risk, artificial intelligence is often seen as the main threat. However, this technology is still at its very beginning...

Anthony Hussenot 21 Nov 2018

Green is the new black: why retailers want you to know about their green credentials
Green is the new black: why retailers want you to know about their green credentialsArticle

Australian supermarkets phasing out single-use plastic bags is just one example of how retailers are fiercely engaged in a race to be "green". Other examples are dumping plastic straws...

Louise Grimmer and Gary Mortimer 30 Oct 2018

Long live the experience economyArticle

The next frontier of marketing is about winning the hearts and minds of customers through being the best at what your business is about. That's not about the advertising, using marketing to sell or creating a smarter customer promise. It has everything to do with delivering on the consumer experience, and in the ‘experience economy' you'll live or die at every customer touchpoint, says Craig Cesman, chief executive of audio branding company DMX Music.

Issued by DMX 26 Oct 2018

Is SA's tea industry 'everyone's cup of tea'?
Is SA's tea industry 'everyone's cup of tea'?Article

Insight Survey's latest SA Tea Industry Landscape Report 2018 discusses the global and local Tea markets based on the latest information and research...

Issued by Insight Survey 27 Aug 2018

Is online delivery helping to sustain SA's fast food industry?
Is online delivery helping to sustain SA's fast food industry?Article

Whether it is a weekend temptation or a mid-week emergency dinner, fast food has been the convenient choice for most South Africans, with the industry enjoying robust growth over the past 10 years...

Issued by Insight Survey 22 Aug 2018

Why you need to draw the line at agencies that are not internal communications specialists
Why you need to draw the line at agencies that are not internal communications specialistsArticle

When it comes to engaging your most valuable assets - your employees - you're going to need an agency that sees them for the complex powerhouses they are...

Issued by icandi CQ 7 Aug 2018

How high streets and shopping malls face a 'domino effect' from major store closures
How high streets and shopping malls face a 'domino effect' from major store closuresArticle

Traditional retail is in the centre of a storm - and British department store chain House of Fraser is the latest to succumb to the tempest. The company plans to close 31 of its 59 shops - including its flagship store in Oxford Street, London...

Omar Toulan and Niccolò Pisani 9 Jul 2018

The 2018 Cannes Lions Print & Publishing Lions Grand Prix went to Brazil's Africa Sao Paolo for AB InBev Budweiser's 'Tagwords.'
#CannesLions2018: Print & Publishing Lions winners!Article

The 65th annual Cannes Lions Festival of Creativity continued on 19 June with the 2018 Cannes Print & Publishing Lions announced during the Communication award ceremony, with SA bringing home two silver wins...

19 Jun 2018

Cannes Outdoor Lions Grand Prix winner: The Daily Show Presents: The Donald J Trump Twitter Library.
#CannesLions2018: Outdoor Lions winners!Article

The 65th annual Cannes Lions Festival of Creativity continued on 19 June with the 2018 Cannes Outdoor Lions announced during the Communication award ceremony...

19 Jun 2018

SA youth's favourite brands revealed in 2018 Sunday Times Generation Next survey
SA youth's favourite brands revealed in 2018 Sunday Times Generation Next surveyArticle

The 2018 Sunday Times Generation Next youth survey announced the top performing brands the at the highly anticipated Sunday Times Generation Next Awards that took place in Sandton on Thursday, 14 June.

14 Jun 2018

#FairnessFirst: What you can learn from Starbucks' anti-bias diversity training
#FairnessFirst: What you can learn from Starbucks' anti-bias diversity trainingArticle

Starbucks made the drastic move of shutting all 8,000 of its stores across the US on Tuesday afternoon for compulsory 'anti-bias' diversity training sessions. Here's what other brands can learn from this...

Leigh Andrews 1 Jun 2018

The macro factors shaping Africa's unique talent trends
The macro factors shaping Africa's unique talent trendsArticle

The world is in an age the business of disruption. A good example of this can be seen in the Starbucks business model, which is beginning to pivot...

Nicol Mullins 14 May 2018

#BehindtheSelfie with... Lorraine Maisel
#BehindtheSelfie with... Lorraine MaiselArticle

This #AfricaMonth, we go behind the selfie with Lorraine Maisel, founder and director of Styling Concepts in Johannesburg and Press Room in Cape Town...

Leigh Andrews 14 May 2018

Starbucks Rooibos Lattes. Images supplied.
Starbucks UK introduces new Rooibos LatteArticle

Starbucks has introduced Rooibos Lattes as part of its new spring menu that has thousands of customers in the northern hemisphere hooked...

9 May 2018

National Geographic's April 2018 cover.
#FairnessFirst: National Geographic's 'Race' issueArticle

National Geographic has tackled the issue of its own 'racist reporting' over its 130-year history in its April 2018 issue, dedicated to the topic of race...

Leigh Andrews 26 Apr 2018

The digital transformation of menu boards
The digital transformation of menu boardsArticle

Menu boards, which play a pivotal role in the consumer menu selection process in quick service restaurants (QSR), have evolved by leaps and bounds over the past 15 years...

20 Apr 2018

David Tiltman, head of content, Warc. Image supplied.
Warc and Sabre Awards partner to showcase PR-led case studiesArticle

Warc has partnered with the Sabre Awards to showcase award-winning PR-led case studies from around the world...

16 Apr 2018

How China is rebooting retail
How China is rebooting retailArticle

The story of shops closing and the decline of retail has become a familiar one across the Western world. Giants such as Walmart and Macy's in the US, and Marks and Spencer in the UK have been forced to close stores...

Michael Wade and Jialu Shan 6 Apr 2018

Carlo Gonzaga. Image credit: Sarah De Pina
Taste Holdings replaces co-founder Carlo Gonzaga as CEOArticle

Taste Holdings CEO Carlo Gonzaga has been replaced by Tyrone Moodley, an adviser to new controlling shareholder Riskowitz Value Fund...

Robert Laing 12 Feb 2018

(c) Denis Ismagilov -
How corporate SA can transition towards customer centricity and embrace the global paradigmArticle

If your company is not thinking about embracing the global paradigm towards customer centricity, you should spend your remaining profits building a time machine to review the moments that lead to your demise...

Matthew Westaway 17 Jan 2018

SA franchising sector retains global appeal
SA franchising sector retains global appealArticle

Despite 2017 being a tough year for business and consumers, South Africa has remained a desirable destination for global brands looking to expand...

17 Jan 2018

More businesses are trying mobile apps to lure and keep consumers
More businesses are trying mobile apps to lure and keep consumersArticle

Intense retail competition has led old standbys, such as Sears, to close dozens of stores. Walmart is venturing online more. And Amazon is expanding offline...

Venkatesh Shankar and Unnati Narang 4 Jan 2018

Boris Dzhingarov
With brick-and-mortar stores closing, how do you keep yours alive?Article

It's hard to believe that brick-and-mortar stores will close permanently, but you can't deny that online retail is a major contender. How do you stay competitive in this ever-changing landscape?

Boris Dzhingarov, Issued by Monetary Library 27 Dec 2017

Starbucks donates portion of holiday sales to community NPOs
Starbucks donates portion of holiday sales to community NPOsArticle

In an effort to give back this festive season, Starbucks will be donating a portion of its holiday beverage sales non-profit organisations...

1 Dec 2017

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