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PR is the dark arts of integrated marketing communications

Bridging divides through powerful storytelling

Khaya Buthelezi

The appeal of legacy media

Ciaran R. Maidwell

PR builds narratives, weaves stories and amplifies diverse voices

Bridging gaps and building narratives that matter

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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewardsAndrew Solomon

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teamsKantar

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Committing to Black Friday can help your business win, year-round

Committing to Black Friday can help your business win, year-round

Jake Rubinstein 23 Nov 2021

Source: ©Andriy Popov -

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Source: Checkers

South African Loyalty Awards winners announced for 2021

18 Nov 2021

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

VML 18 Nov 2021

How can businesses foster customer and brand loyalty?

James MacDonald 15 Nov 2021

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The post-Covid world of sales has changed, have you?

Dylan Bowen 12 Nov 2021

Where your backstory is a front page story

Where your backstory is a front page story

Bizcommunity.com 10 Nov 2021

Teljoy refreshes brand for a new era of customer satisfaction

10 Nov 2021

Brands need to reach out or lose out

Brands need to reach out or lose out

5 Nov 2021

Using data to inform customer journey planning from a cultural perspective

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

New reports highlights need for organisations to embrace biometrics

New reports highlights need for organisations to embrace biometrics

3 Nov 2021

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Empowering social media agents to deliver great customer service

Keegan Weber 2 Nov 2021

Introvert vs extrovert: does brand personality really matter?

Craig Hannabus 28 Oct 2021

Elizma Nolte

What's the future of shopping?

26 Oct 2021

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv 22 Oct 2021

5 strategies to enhance SMB growth

5 strategies to enhance SMB growth

Gerhard Hartman 21 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Kinetic Events 19 Oct 2021

#PulpNonFiction: A culture of trust or a culture of control?

#PulpNonFiction: A culture of trust or a culture of control?

Bronwyn Williams 18 Oct 2021

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New survey shows frustrations with authentication processes

12 Oct 2021

Digital first-impressions matter

Digital first-impressions matter

Brent Haumann 8 Oct 2021

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

Ask Afrika 7 Oct 2021

If you could only keep one loyalty programme, which one would it be?

If you could only keep one loyalty programme, which one would it be?

BrandMapp 6 Oct 2021

Customer experience has undergone a major shift in past 20 years

Customer experience has undergone a major shift in past 20 years

Ask Afrika 5 Oct 2021

Rewards programmes are broken. Here's how to really win customer loyalty

Rewards programmes are broken. Here's how to really win customer loyalty

Preneshen Munian, TLC Worldwide Africa 30 Sep 2021

Effective CX begins with optimisation of operations

Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

Digital experiences customers want

Digital experiences customers want

Dipuo Tshoagong, VML 23 Sep 2021

The next big leap forward for CRM

The next big leap forward for CRM

Hyther Nizam 23 Sep 2021

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

Source:

Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

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