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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

“Should design inform copy or should copy inform design?”Murray Hamilton

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experienceBruce von Maltitz

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with BrazeYOUKNOW Technologies

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index AwardsIrvine Partners

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiencesHuman8

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

By Bruce von Maltitz 10 hours

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with Braze

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Customer feedback analytics offers real time knowledge

Customer feedback analytics offers real time knowledge

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Customers' complaints need strategy

Customers' complaints need strategy

Aki Kalliatakis 24 May 2012

Mobile engagement: a better way to reach and influence your customers

Mobile engagement: a better way to reach and influence your customers

Llew Claasen 23 May 2012

Know ME; talk to ME

Know ME; talk to ME

Chene Cundill 21 May 2012

Rob Lith

ODCC meets core functionality of average call centre

Rob Lith 17 May 2012

The sales professional is the sale

The sales professional is the sale

Peter Gilbert 17 May 2012

Two-day summit on customer experience management

Two-day summit on customer experience management

15 May 2012

Diane Charton

Using online reputation management proactively

Diane Charton 15 May 2012

Panellists announced for Thought Leadership Digibate on trends

Panellists announced for Thought Leadership Digibate on trends

26 Apr 2012

What makes consumers trust your advertising?

What makes consumers trust your advertising?

Chris Moerdyk: @chrismoerdyk 25 Apr 2012

Fifth Thought Leadership Digibate on marketing, media trends to be in Joburg

Fifth Thought Leadership Digibate on marketing, media trends to be in Joburg

25 Apr 2012

MobiCover sells majority stake to Cims South Africa

MobiCover sells majority stake to Cims South Africa

18 Apr 2012

Marketing lessons from the Arab Spring

Marketing lessons from the Arab Spring

Eugene Yiga 13 Apr 2012

Is marketing moving with the times?

Is marketing moving with the times?

Chris Moerdyk: @chrismoerdyk 5 Apr 2012

Doctors and pop stars: lessons for ad agencies and marketers

Doctors and pop stars: lessons for ad agencies and marketers

Gillian Rightford 30 Mar 2012

Mobile privacy 2012: where in the world is your data?

Mobile privacy 2012: where in the world is your data?

Wikus Engelbrecht 28 Mar 2012

Tips to tweak your digital thinking

Tips to tweak your digital thinking

Godfrey Parkin 16 Mar 2012

#bankwars: 'Steve' vs Standard Bank, the sequel

#bankwars: 'Steve' vs Standard Bank, the sequel

Tiffany Markman 12 Mar 2012

Facebook brand page changes require greater PR involvement

Trevor van de Ven 6 Mar 2012

[Design Indaba 2012] SENSEable cities

[Design Indaba 2012] SENSEable cities

Herman Manson: @marklives 5 Mar 2012

#bankwars: if this is a case study, what does it illustrate?

#bankwars: if this is a case study, what does it illustrate?

Walter Pike 28 Feb 2012

The rise of the sentient enterprise

The rise of the sentient enterprise

Godfrey Parkin 27 Feb 2012

But is it lies? 'Steve' vs Standard Bank

But is it lies? 'Steve' vs Standard Bank

Tiffany Markman 27 Feb 2012

#bankwars: Standard Bank tries to do a Frankies

#bankwars: Standard Bank tries to do a Frankies

Walter Pike 24 Feb 2012

Is luring back the Loeries CEO all that alluring?

Is luring back the Loeries CEO all that alluring?

Chris Moerdyk: @chrismoerdyk 23 Feb 2012

Direct marketing in the context of privacy regulation

Direct marketing in the context of privacy regulation

Nick Altini 9 Feb 2012

Can Facebook ever make (real) money?

Can Facebook ever make (real) money?

Thomas Oosthuizen 7 Feb 2012

How Woolworths lost its mojo

How Woolworths lost its mojo

Walter Pike 2 Feb 2012

[2012 trends] Bob, where's my flying car?

[2012 trends] Bob, where's my flying car?

Matt Ross 31 Jan 2012

[2012 trends] Getting found in 2012

[2012 trends] Getting found in 2012

Lana Hindmarch 27 Jan 2012

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