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Loyalty programmes lose value when shoppers cannot keep up

Loyalty programmes lose value when shoppers cannot keep upByron Rode

More news

The 'experience economy' has arrived as consumers' expectations shift

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

What Takealot’s House of Beauty says about the future of retail

What Takealot’s House of Beauty says about the future of retail

Evan-Lee Courie 24 Mar 2026

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

20 Mar 2026

African Loyalty Awards spotlight customer-centric brands

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

Why data protection is the new currency for consumer trust in 2026

Why data protection is the new currency for consumer trust in 2026

Lungelo Dlamini 13 Mar 2026

Controlling your loyalty channel leads to better customer insights

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

Neglecting customer experience is stunting small business growth

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Can banks restore trust after app failures shake customer confidence?

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Converge Africa 2026 confirms latest headline sponsors

Converge Africa 10 Feb 2026

The future of CX: Why trust and empathy will drive consumer loyalty

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Adheesh Ori, senior director within Accenture Song, South Africa says the South African automotive landscape is clearly evolving, not only through technology or electrification, but in the mindset of the customer behind the purchase (Image source: © 123rf )

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

Arielle Horwitz is the engineering manager at Halo Dot. Source: Supplied.

Why the future of retail calls for a checkout revolution

Arielle Horwitz 8 Jan 2026

How small businesses can decode customer silence

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

Procurement in SA shifts from cost-saving to driving social impact

Procurement in SA shifts from cost-saving to driving social impact

5 Jan 2026

The Canal Walk Retailer of the Year award was won by Silki (Image supplied)

Canal Walk celebrates retail awards

29 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

How resolving issues can turn first-time buyers into loyal customers

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

15 Oct 2025

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

The Future Shopper 2025: VML reveals key trends shaping e-commerce

The Future Shopper 2025: VML reveals key trends shaping e-commerce

19 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

The missing link between AI and great CX

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Alex de Bruyn 23 Jul 2025

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