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Client belief in creativity powers historic win for Joe Public: Africa and the Middle East’s #1 agency

VML's Birdwatching at The Loeries omnibus: Missed out? Catch up now!

Publicis Groupe Africa celebrates Dr Biodun Shobanjo’s induction into the Loeries Hall of Fame

Red & Yellow wins big with 13 Loeries

Honoris South Africa students shine at the 2025 Loeries Awards

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Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

By Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

More news

Survey reveals most consumers have underwhelming digital experiences

Survey reveals most consumers have underwhelming digital experiences

8 Oct 2018

Prepare your brand for retail disruption at Shopper Insights

5 Oct 2018

7 tips for providing top-class shopper support in-store

7 tips for providing top-class shopper support in-store

Higor Torchia 3 Oct 2018

How to stay afloat when fake online reviews could sink your business

How to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Smart checkout tech to exceed $45bn transactions by 2023

Smart checkout tech to exceed $45bn transactions by 2023

25 Sep 2018

A simpler, smarter life through AI

A simpler, smarter life through AI

Vaughan Rowsell 19 Sep 2018

Gartner reveals customer experience myths

Gartner reveals customer experience myths

19 Sep 2018

6 top tips for effective customer engagement on mobile

6 top tips for effective customer engagement on mobile

Lynette Hundermark 18 Sep 2018

What's really driving the future of retail?

What's really driving the future of retail?

Jason Pallant 17 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

SA's growing appetite for convenience an opportunity for retailers, manufacturers

12 Sep 2018

Delivering a personalised, multi-sensory in-store experience

Delivering a personalised, multi-sensory in-store experience

Jaqueline van Eeden 12 Sep 2018

Recognising, rewarding and retaining your 'high value' customers

Recognising, rewarding and retaining your 'high value' customers

7 Sep 2018

How to use tech to drive innovation in traditional retail

How to use tech to drive innovation in traditional retail

Sebastian Isaac 6 Sep 2018

5 ways CX is emotional rather than rational

5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

7 ways to create in-store experiences that drive traffic and sales

7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

The "end" of the shopkeeper (and other retail trends)

The "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Trendzilla alert: Tech builds tailor-made trust

Trendzilla alert: Tech builds tailor-made trust

Daniella Shapiro 27 Aug 2018

Finalists announced for 2018 PriceCheck Tech and E-commerce Awards

Finalists announced for 2018 PriceCheck Tech and E-commerce Awards

27 Aug 2018

Enhancing the in-store experience through personalisation

Enhancing the in-store experience through personalisation

Gareth Hawkey 27 Aug 2018

#WomensMonth: Women need to support each other in the workplace

#WomensMonth: Women need to support each other in the workplace

Lauren Hartzenberg 23 Aug 2018

Deloitte opens interactive Connected Retail experience in Cape Town

Deloitte opens interactive Connected Retail experience in Cape Town

22 Aug 2018

How do females fare in the SA retail market?

How do females fare in the SA retail market?

Eben Esterhuizen 15 Aug 2018

4 golden packaging rules for digital nomads

4 golden packaging rules for digital nomads

10 Aug 2018

#CEMAfrica2018: Why customer loyalty is becoming a thing of the past and what to do about it

#CEMAfrica2018: Why customer loyalty is becoming a thing of the past and what to do about it

Leigh Andrews 3 Aug 2018

#CEMAfrica2018: Learn from these examples of storytelling to create emotional relevance!

#CEMAfrica2018: Learn from these examples of storytelling to create emotional relevance!

Leigh Andrews 2 Aug 2018

Mr D Food reaches milestone of 1 million downloads

Mr D Food reaches milestone of 1 million downloads

2 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).

#CEMAfrica2018: Why CX is the only competitive advantage left

Leigh Andrews 1 Aug 2018

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

Claire McCamley 31 Jul 2018

Maximising ROI without compromising on CX - top tips

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

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