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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiencesHuman8

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Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

123RF

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JP Kloppers 8 Dec 2016

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Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

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Business innovation evolves beyond pure product focus

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Hats off to call centre agents

Hats off to call centre agents

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Deon van Heerden

Combining online chat with human agents transforms customer support online

24 Nov 2016

#BotConAfrica2016: Praekelt launches new multilingual chatbot

#BotConAfrica2016: Praekelt launches new multilingual chatbot

22 Nov 2016

Publicis Machine gears up with Mercedes-Benz win

Publicis Machine gears up with Mercedes-Benz win

Machine_ 17 Nov 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation

Appointment of POPI Information Regulator could mean earlier implementation

Wynand Smit 3 Nov 2016

Pixabay

VW no. 1 in customer service

Danette Breitenbach 2 Nov 2016

Pixabay

Digital transformation driven by customer experience

Craig Terblanche 28 Oct 2016

123RF

Despite digital convenience, customers want personal contact

28 Oct 2016

Adobe London Symposium: Putting customer experience first

Adobe London Symposium: Putting customer experience first

Kirsty Barkhuizen 26 Oct 2016

How to improve your B2B customer experience

How to improve your B2B customer experience

Jessica Woodruff 26 Oct 2016

Themba Nobanda

Themba Nobanda appointed as Client Service Director for Dentsu Aegis Network Sub-Saharan Africa

Dentsu 25 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

123RF

Improvements to contact centre environment should be incremental

Wynand Smit 6 Oct 2016

123RF

Consumer choice should extend to purchasing decision making

Thembi Mokoena 6 Oct 2016

ROI on customer experience as simple as replacing these 'apps'

ROI on customer experience as simple as replacing these 'apps'

Johan Botha 5 Oct 2016

The customer experience ripple effect

The customer experience ripple effect

Mareli Smit 5 Oct 2016

Celebrating Global CX Day - a tribute to brand warriors!

Chantel Botha 4 Oct 2016

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Customer experience is essential for your business

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The opportunities of "Siri" to brands

The opportunities of "Siri" to brands

Audrey Naidoo 20 Sep 2016

Spree develops app-first mobile shopping experience

Spree develops app-first mobile shopping experience

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When rules must be broken

When rules must be broken

Aki Kalliatakis 6 Sep 2016

123RF

Your company doesn't need good content, it needs 10X content

Brandon Faber 31 Aug 2016

Digitisation is not about building an app, it's about the customer's journey

Digitisation is not about building an app, it's about the customer's journey

Craig Terblanche 24 Aug 2016

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