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#CEMAfrica: The value of CX in emerging markets

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Five technologies that will change customer service by 2021

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Organisations increasing levels of professionalism of contact centres

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Experts give insight in new report on the cultural connection to brand attraction

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Goodbye to competitive advantage, say hello to customer advantage

Goodbye to competitive advantage, say hello to customer advantage

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Customer experience with a 25-year guarantee?

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Volatile markets should not impact CX investments

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Creating great customer service to elevate business

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Persuasion marketing - the good and the almost convincing

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Perfecting the human element of service delivery

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Key trends in data mining

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The rapid evolution of customer experience management

The rapid evolution of customer experience management

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Those 'idiots' are your brand ambassadors!

Mareli Smit 6 Jul 2016

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Customer service defines customer experience

Customer service defines customer experience

Juan Bezón 5 Jul 2016

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Disruption through the on-demand economy

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Report: Creating a valued contextual experience

Report: Creating a valued contextual experience

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Why you need to put customer communications on the boardroom's agenda today

Why you need to put customer communications on the boardroom's agenda today

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Willy Kruh.
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Research finds the need for companies to transform into 'omni businesses'

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Analytics underpins the new customer experience paradigm

Analytics underpins the new customer experience paradigm

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Good old-fashioned customer care tips that will set your franchise apart

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