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How 2 CAs built a tech startup to disrupt recruitment

Imran Salie

Baker McKenzie candidate attorneys’ shared pursuit of justice and progress

Shan Radcliffe

South African youth expenditure: Promising and pragmatic

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Risa and Regenesys academic partnership ushers in a new era for South African retail

Risa and Regenesys academic partnership ushers in a new era for South African retailRetail Institute of South Africa

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

By Shaun Shehab 20 Jun 2025

Image supplied.

Pret A Manger now available in Discovery Vitality Mall

19 Jun 2025

More news

Source: YMZ Woolworths has released its results for its financial year ended 25 June 2023

Woolworths results show increased turnover and sales

31 Jul 2023

Source: © 123rf Shop! South Africa and the Institute of Marketing Management (IMM) have formed a partnership

Shop! South Africa and the Institute of Marketing Management join forces

27 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Image supplied. Over 11 million Pick n Pay customers have unclaimed Smart Shopper points already loaded on their card, totalling over R250m in cash-back rewards

Pick n Pay customers have R350m in cash-back rewards waiting to be spent

25 Jul 2023

Image source: Aleksandra Gigowska –

How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Mystery shopping results now delivered in 24-48 hours by BMi Research

Mystery shopping results now delivered in 24-48 hours by BMi Research

BMi Research 20 Jul 2023

Source: Global Convenience Store Focus Fuel forecourt retail is the fastest-growing segment of South African convenience retail

6 opportunities for fuel forecourt retail to grow its share of the convenience market pie

19 Jul 2023

Image supplied. This year for the first time, local FMCG e-commerce growth specifically is expected to outstrip total e-commerce growth

Can local FMCG e-commerce still deliver?

14 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Image source: Ivan Samkov from

Technology offers financial inclusion for the rise of hybrid retail

12 Jul 2023

Image source: Kindel Media from

How retailers can make the most of SA's burgeoning e-commerce market

Joel Bronkowski 10 Jul 2023

Source: © 123rf Massmart's e-commerce strategy has involved shifting the Makro website onto a new micro-services-based platform

Massmart's tech capability improves e-commerce customer experience

4 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

The mall says ticketless parking is now available. Source: Supplied.

The V&A Waterfront teams up with admyt to provide visitors with cashless, ticketless parking

29 Jun 2023

Image source: Vitaliy Vodolazskyy –

Suppliers obligated to protect consumers

29 Jun 2023

Image source: Ketut Subiyanto from

8 tips for successful retail training

Michael Hanly 26 Jun 2023

Source: © Shoprite Holdings Checkers is currently trialling a subscription deliver service, Xtra Savings Plus.

Checkers trials Xtra Savings Plus

Danette Breitenbach 23 Jun 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

Peter Ludi 23 Jun 2023

Source © Niall Wiggan In South Africa, loyalty programme owners are working hard to meet their customers and members where they are, now

7 loyalty programmes trends

20 Jun 2023

Colin Erasmus, chief operations officer at Microsoft South Africa

Retail staff want more tech, research reveals

20 Jun 2023

Hoorah secures Debonairs Pizza's digital creative account in a highly competitive pitch

Hoorah secures Debonairs Pizza's digital creative account in a highly competitive pitch

Hoorah Digital 20 Jun 2023

Image source: Blake Wisz from

Trends in retail training and how this impacts talent retention

Michael Hanly 20 Jun 2023

Source © Egor Kotenko The global retail spend over chatbots is forecast to reach $12bn in 2023; growing to $72bn by 2028

ChatGPT: The great disruptor in retail

19 Jun 2023

Partnership delivers #ChangeforGood to communities in need

Partnership delivers #ChangeforGood to communities in need

19 Jun 2023

Source: © Pharmacy Business All 237 Lloyds Pharmacy branches located in Sainsbury’s in the UK will cease operation by the end of business today

All UK's Sainsbury-based Lloyds Pharmacies closed

13 Jun 2023

Image source: Kindel Media from

Game introduces new e-commerce payment option, myVirtual Credit

12 Jun 2023

Sherrie Donaldson, project director for the Atlas project and BRICS Business Council Skills Development Working Group member

Future skills roadmap for food, beverage sector launches

9 Jun 2023

Source:

South African retailers excel in promotions, customer service lags

9 Jun 2023

Image supplied. Pick ‘n Pay’s expansion to offer financial services at its till has led to an 60% year-on-year increase in cash withdrawals in Pick n Pay stores last year

Pick 'n Pay's expansion into financial services pays off

9 Jun 2023

How to automate and digitise deliveries through ERP

How to automate and digitise deliveries through ERP

Anton Oosthuizen, QuickEasy Software 7 Jun 2023

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