Telkom has announced that its CEO and executive director Sipho Maseko will step down on 30 June 2022. The telecoms company said the process to appoint a successor is well underway and a designated group CEO will be announced in the not too distant future.
It is possible that cooking oil prevented more looting in South Africa in the last week than the president, the ANC, the intelligence community, the army and the police combined. This, without question, says something about the versatility of the product. It says even more about the state of the state. When you are shown up by canola, you might want to revisit your strategy.ByHoward Feldman
Performance Media across Search, Social and Programmatic platforms is the single fastest growing area of digital media in South Africa. Combine that with the detailed analysis of campaign management, tagging and ad operations, and it becomes apparent that these highly specialist functions require a highly specialised unit.
The Transnet Port Terminals website has been hacked, implying that all companies under Transnet have been affected. All Transnet websites were down at the time when reporting was done for this SA Trucker article. The publication cited sources who requested to remain anonymous because they are not allowed to speak to the media.
The Covid-19 pandemic has hit South Africa's small business sector hard and there are grim statistics to bear this out. Those statistics will not be repeated here. After all, if you are a small business owner setting out on the road to recovery, the last thing you probably want is more details of the toll the pandemic has taken on small enterprises. Far more useful would be some good, solid tips on how to build back better after any business setbacks.ByAmeen Hassen
Chat commerce and chat banking have revolutionised the way companies are serving their customers. Without having to invest in new architecture, companies are able to meet and engage with their clients on the platforms of their choice. What's more, with one simple implementation, organisations can boost their customer penetration by a factor of three. For businesses in Africa, this next generation of commerce has proved to be the best way to overcome infrastructure and socio-economic challenges and local businesses are quickly embracing the opportunity.
Pieter de Villiers, co-founder and CEO, Clickatell
“The nineties saw the emergence of the internet and shortly after that, the advent of e-commerce. We then graduated to the app economy and mobile commerce became the big game changer. All the major brands invested millions in apps as they rushed to take advantage of this mobile-first economy. The natural evolution of this has been bringing fast, secure messaging to the masses. Platforms like WhatsApp, WeChat and Facebook Messenger allow the world to connect in the most efficient way available,” said Pieter de Villiers, Clickatell co-founder and CEO, shared his insight into chat commerce and chat banking and how they will forever change the way business is done on the continent.
The power of chat
While China remains the undisputed leader in chat commerce, Africa and South East Asia are vying for second place. And, considering the comparatively low internet penetration in Africa, this shows just how powerful chat is when it comes to reaching consumers, he said.
“The nature of transacting over a chat platform makes it a perfect mechanism for the African region. Consumers in these markets often have limited data, making the downloading and use of apps a hard sell for many companies. In fact, app penetration stands at just 18% in Africa. Chat channels like WhatsApp, however, can extend penetration to 64%, which is more than a 300% improvement in reach when compared traditional apps.”
He said his company sees chat commerce as the biggest opportunity for CIOs and CMOs since the internet, saying that serving clients on the digital platform really matters and chat commerce allows the effort to be supersized without having to lay down any new architecture.
Banks in particular have leapt at the chance to quickly and easily reach their customers with this frictionless service. “Africa is no laggard when it comes to innovation. Mobile money services, for example, were pioneered in Africa and served as the global benchmark in how to deploy and scale up the offering. Once again, we are seeing African banks being the most open to innovation and we have completed chat banking deployments at four of the largest African banks,” De Villiers said.
“Using chat as a basis to serve customers means businesses can slash the time to resolve customer queries by 80%. Making use of smart technologies like bots and AI, companies can let machines carry the load, allowing the humans to do the high touch interventions that require personal skills.”
Looking into the future de Villiers believes the simplicity of chat commerce will become even more attractive.
“Soon our phones will become part of our digital identities. Authentication will be based largely on the information from our phones as well as an indicator of our behavior, enabling seamless authentication for lower-risk requests.”
“This is a massive opportunity for brands. Not only do they get to serve their customer on a digital channel of their choosing, but they get to be in the contact list of their customer – in the same way that friends and family are. In an age where brands gain and lose market share based on their ability to serve customers, it’s imperative to be on the same platforms as you customers. Just a few years back it was a nice to have. In 2020, not being able to reach your customers will spell death to a company.”
LEGAL DISCLAIMER: This Message Board accepts no liability of legal consequences that arise from the Message Boards (e.g. defamation, slander, or other such crimes). All posted messages are the sole property of their respective authors. The maintainer does retain the right to remove any message posts for whatever reasons. People that post messages to this forum are not to libel/slander nor in any other way depict a company, entity, individual(s), or service in a false light; should they do so, the legal consequences are theirs alone. Bizcommunity.com will disclose authors' IP addresses to authorities if compelled to do so by a court of law.