Chat commerce | Bizcommunity

Chat commerce | Bizcommunity

News

The chat commerce revolution: Turning conversations into customer conversions

Artificial Intelligence

The chat commerce revolution: Turning conversations into customer conversions

Jonathan Elcock, Issued by rather.chat 6 May 2025

Caroline van der Merwe

Trends

#BizTrends2025: AI-assisted HR - fast-forward to business value

Caroline van der Merwe 16 Jan 2025

Medtech

Digital healthcare revolution taking effect in SA

23 Nov 2023

M-commerce is changing how retailers engage with its customers

E-commerce

M-commerce is changing how retailers engage with its customers

Evan-Lee Courie 23 Oct 2023

Takealot reaps the rewards of AI-powered chat commerce on Whatsapp

E-commerce

Takealot reaps the rewards of AI-powered chat commerce on Whatsapp

Issued by Techsys Digital 5 May 2023

Vincent Viviers, omnichannel retail executive at Pick n Pay, at Ecom Africa. Source: Lauren Hartzenberg

Trends

#EcomAfrica: 5 need-to-know trends shaping the future of e-commerce

Lauren Hartzenberg 21 Apr 2023

Clickatell announces world's first Chat Commerce Platform as a service

Mobile & Apps

Clickatell announces world's first Chat Commerce Platform as a service

Issued by Semaphore 21 Apr 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell

Digital

Clickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

Image source: bowie15 –

E-commerce

Retail goes mobile - 95% of customers make purchases via smartphone

15 Nov 2022

Source: Werner Lindemann, Clickatell’s commercial senior vice president for Middle East and Southern Africa.

Finance

Chat commerce delivers big savings for insurance companies

1 Sep 2022

Chat commerce and Yoco Link: Small business besties <3

Marketing

Chat commerce and Yoco Link: Small business besties <3

Issued by JNPR 17 Jun 2022

Getting chat commerce right from the start is critical

CRM, CX, UX

Getting chat commerce right from the start is critical

Joe de Wet 19 May 2022

E-commerce

Dis-Chem to provide customer service via WhatsApp

28 Apr 2022

SA-born Clickatell secures R1.4bn investment

Services

SA-born Clickatell secures R1.4bn investment

23 Feb 2022

Chat will boost sales for small businesses this holiday season

Sales

Chat will boost sales for small businesses this holiday season

9 Dec 2021

Source: Supplied

CRM

Pick n Pay now offers customer support via WhatsApp

24 Nov 2021

Chat2Pay offers payments in chat channels

Fintech

Effortless payments in chat channels

9 Sep 2021

KFC meals can now be ordered on WhatsApp

Services

KFC meals can now be ordered on WhatsApp

12 Aug 2021

How payment solutions are revolutionising WhatsApp and enhancing CX

CRM, CX, UX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Chat commerce set to disrupt e-commerce and other emerging trends

Technology

Chat commerce set to disrupt e-commerce and other emerging trends

Issued by Clickatell 24 Jun 2021

Chat holds the key to future innovation in insurance

Insurance & Actuarial

Chat holds the key to future innovation in insurance

31 Mar 2021

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Software

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Issued by Semaphore Communications 21 Jul 2020

Clickety-click with Clickatell's CEO, Pieter de Villiers

#StartupStory

Clickety-click with Clickatell's CEO, Pieter de Villiers

Evan-Lee Courie 20 Feb 2020

Fintech

The future of payments in SA and Africa will be based on pragmatism

Peter Harvey 21 Jan 2020

Customers can now contact Makro directly via WhatsApp

CRM

Customers can now contact Makro directly via WhatsApp

5 Dec 2019

Pieter de Villiers, co-founder and CEO, Clickatell

Fintech

#AfricaCom: Chat commerce leapfrogs in Africa

13 Nov 2019

Mobile

Forcing customers to use your app is brand vanity

Pieter de Villiers 29 May 2018