Consumers encouraged to report partially filled spray cans

Most of the suspect products are imported but some emanate from unscrupulous local sources. This alarming situation is not only intolerable and abusive for consumers who are blatantly being cheated, but also for reputable local producers and their workers whose livelihood is threatened by such malpractices by competitors.

Complain to retailer

It may be difficult for an individual consumer or retailer to ascertain the true measure of the contents of an aerosol can but there are trained people with suitable equipment in South Africa who can accurately measure, and therefore advise or take necessary action. So when in doubt, the consumer should discuss the matter with the retailer.

Consumers should take great care when selecting aerosol cans of spray paint or car care products. If the brand is familiar or from a reputable supplier and producer, the risk is lower, but if the product label is new to you, or feels suspiciously light, rather avoid the product. If you have already bought and are not satisfied, complain to the retailer.

Consumers who are still not satisfied can report misleading labels on the cans to the Advertising Standards Authority (ASASA) on tel 011 781 2006, or complete a complaint form on www.asasa.org. Suspected short measures can also be reported to the National Regulator for Compulsory Specifications (NRCS) on tel 0800 00 3870 or website www.nrcs.org.za. Unfair business practices can be reported to the National Consumer Commission on tel 086 026 6786.

Withdrawal from shelves

In the statement, the AMA and SAPMA also remind retailers that under the Consumer Protection Act (CPA) the responsibility for products sold by retailers is jointly and severally held by the parties in the production and distribution channel. The NRCS has the authority, after batch testing, to order immediate withdrawal from retail shelves, and ASA similarly may require product removal for faulty or misleading labelling.

Respectable local producers, who are competing against such suspect products, should remain vigilant and put pressure on all parties to level the playing field by using the correct channels until corrective action is taken by the relevant authority. Distributors who suspect suppliers are providing short-measured products, could salvage their reputation - and monies paid for faulty product - by ensuring that the product is tested by accredited third party organisations, such as the SABS or verification agencies such as SGS, before committing themselves to importation.