Over many years in our industry, we see trends coming and going. There's one issue that continues to come up for marketers and agencies, however, and carries the unenviable moniker, 'number one pitch killer'.
Image credit: Alex on Unsplash.
Briefly, it is the disconnect between strategy and creative.
Amid pitch fever, creatives are pressured into winning the business with their “one big shot”. Many fit in as much creativity (of course) and as many innovative ideas as possible to show what they’re capable of. You can’t blame them – after all, what would be considered an “audition” has become a fully directed production – without the marketer acting as producer, as would happen in the normal course of events.
Looking for strategy, quality of thinking and then the creative bells and whistles, the marketer judges the fever pitch and sees a massive disconnect between the show and the strategy.
Stop. Think. Align.
In my view, the creative agency could spend more time aligning their ideas with the marketing strategy – albeit with their inventive angle – before putting the pitch on stage.
The disconnect between the agency’s communications strategy and its creative work is probably even more apparent during the pitch than it would be at any other time. Creative directors should take the time to see that the picture fits into the frame, rather than creating a picture and trying to cobble together a frame to suit.
Strategy speaks to the objectives that must be met; creative is what gets user buy-in for the job to be done.
However, in the frenzy of the pitch, all parties should view this as the dress rehearsal and not the opening night show. In trying too hard to cram every act of creativity into their pitch, agencies are burning out before they include strategy or cobbling it in as an add-on, not a business imperative.
I advise marketers not to immediately assume that the agency isn’t strong on strategy and dismiss their efforts and should rather be looking at the agility and versatility of the creative agency, noting whether they believe their part in the collaboration would bring strategy centre-stage and still deliver a standing-ovation campaign.