ICT Trends 2021

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A challenging year lies ahead as digital economy evolves

New banking regulations, digital consumers, the eradication of passwords, contactless technology - these are just some of the trends that will shape financial services and payments in 2021...

By Gerhard Oosthuizen 14 Jan 2021

#BizTrends2021: AI will have a real-world impact in 2021

Artificial Intelligence (AI) is gaining notable momentum across a number of industries. In the past year, we saw rapid digital transformation spurred by Covid-19, with new technologies being adopted almost overnight...

By Dries Cronje 13 Jan 2021

4IR: How the subscription economy is changing the world of CX

The impacts of Covid-19 won't be temporary and customer experience (CX) as we know it is coming to an end. Luckily, we can all learn from the changes to come...

By Charlotte Adelgaard 13 Jan 2021

Digital transformation: Separating the ordinary from the extraordinary in 2021

Optimists among us realised early on that the Covid-19 pandemic and associated lockdowns should be viewed as the ultimate opportunity to accelerate the transformation to digital. Increasingly, a digital strategy is becoming the only strategy...

By Shaune Jordaan 21 Dec 2020

Get connected in 2021, or else...

Forrester predicts that 2021 will be the year that companies accelerate digital transformation while focusing on customer experiences (CX) and the platforms and technologies designed to enhance them. This is a view shared by many. The world has certainly changed in 2020 and so have customers. But as a business, have you?

By Wynand Smit 21 Dec 2020

5 reasons why AI is the future of finance

The role of the chief financial officer (CFO) has expanded beyond the traditional gatekeeper to financial resources, chief accounting officer and head recordkeeper...

By Gerhard Hartman 18 Dec 2020

Why AI is making it harder to get a job and what to do about it

As the candidate pool fills up through rampant job cuts, more companies are relying on artificial intelligence to screen potential hires...

By Mark Germishuys 17 Dec 2020

Crypto comes of age in 2020

Despite volatile prices during 2020, cryptocurrency has withstood the Covid-19 stress test and emerged with new support from previous naysayers...

By Marius Reitz 15 Dec 2020

#BestofBiz 2020: ICT

We've compiled our annual #BestofBiz 2020 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read content on Bizcommunity's IT & Telecommunications site over the past year below...

14 Dec 2020

3 things school IT teams should prioritise to prepare for our new digital future

Educational institutions and teachers themselves have come under pressure this year, as the pandemic has pushed them to pivot and adapt to a digital-only world. Moving forwards, schools and universities will be faced with a tricky challenge - caught between financial constraints and the need to future-proof and invest in their networks to support an influx of new technologies...

By Mandy Duncan 10 Dec 2020

How AI can assist businesses during this festive season

With the December break upon us, businesses can use technology to make up for tough times experienced during lockdown while still taking time off to recover from a difficult year...

By Dries Cronje 9 Dec 2020

CT-based company Sea Monster wins International Content Marketing award

The award recognises Sea Monster for the design and implementation of the Livin' it Up financial education mobile game that was designed for Capitec Bank...

9 Dec 2020

Rethinking leadership for the digital era

Digitisation, most of all, means acceleration. This has numerous implications for leadership in the digital age. Simply making decisions faster to keep up with the rapid pace of business life and innovation will not be enough...

By Amir Sohrabi 9 Dec 2020

The role of digital transformation in kick-starting African economies

The digital revolution has officially engaged a higher gear, raising a great deal of curiosity and speculation on technological innovation, adoption, AI and the future of the digital economy...

By Tau Mashigo 7 Dec 2020

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