4th Industrial Revolution

Articles

Image source: sebastien decoret –

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Welcome to the era of the AI co-pilot

Welcome to the era of the AI co-pilot

Nick Durrant, Bluegrass Digital 11 Apr 2024

How AI can streamline human capital management for SMEs

How AI can streamline human capital management for SMEs

Dumisani Moyo 3 Apr 2024

Source: Supplied. Margot Brews, head of health risk management strategy at Momentum Health Solutions.

#BizTrends2024: AI in healthcare - from hype to a game-changing reality

Margot Brews 25 Jan 2024

Ancel Draai, MD for Applico Training

#BizTrends2024: AI and the cloud are crafting the future of payroll management

Ancel Draai 23 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

Dina Biagio, Partner & Patent Attorney, Spoor & Fisher

#BizTrends2024: Shaping the future of IP law in 2024 and beyond

Dina Biagio 16 Jan 2024

Zuko Mdwaba, Salesforce area VP/Africa executive and South Africa country leader

The AI and automation revolution is gaining confidence

Zuko Mdwaba 24 Nov 2023

Innovating to stay relevant in a rapidly changing world

Innovating to stay relevant in a rapidly changing world

Brendon Williamson 21 Nov 2023

Chris Blair, CEO at 21st Century

How decentralised digital currencies can empower sustainable finance

Chris Blair 11 Aug 2023

Filum Ho, CEO of Apollo Studios

Bot workers - an opportunity, not a setback for SA employees

Filum Ho 24 Apr 2023

Schneider Electric's EcoStruxure platform powers interactive 4IR lab at UJ

Schneider Electric's EcoStruxure platform powers interactive 4IR lab at UJ

Sindy Peters 7 Mar 2023

Image source: sebastien decoret –

Is ChatGPT yet another hurdle for data privacy?

Ahmore Burger-Smidt 1 Mar 2023

Why being human in the age of AI matters

Why being human in the age of AI matters

Zuko Mdwaba 10 Feb 2023

From AI to intelligent AI and a whole new world for business

From AI to intelligent AI and a whole new world for business

Sarthak Rohal 7 Feb 2023

#BizTrends2023: 3 trends that will impact small businesses and organisations in 2023

#BizTrends2023: 3 trends that will impact small businesses and organisations in 2023

Sven Wolf 17 Jan 2023

#BizTrends2023: Digital transformation at the heart of 2023

#BizTrends2023: Digital transformation at the heart of 2023

Zuko Mdwaba 17 Jan 2023

Justin Beswick asks if content writers and copywiters need to take heed of AI?

#BizTrends2023: Will AI make content writing a process of the past?

Justin Beswick 13 Jan 2023

Building and enabling smart and sustainable cities of the future

Building and enabling smart and sustainable cities of the future

Matone Ditlhake 30 Nov 2022

Using digitalisation to bring relationships back to main market retail

Using digitalisation to bring relationships back to main market retail

Andrew Dawson 27 Oct 2022

Image source: rawpixel –

SA fintech: Regulatory and deal developments

Ashlin Perumall 6 Sep 2022

Retailers using AI should be aware of personal privacy issues

Retailers using AI should be aware of personal privacy issues

Wendy Tembedza 12 Jul 2022

Co-creation will address the urgent need for digital transformation

Co-creation will address the urgent need for digital transformation

Ria Pinto 8 Apr 2022

Zuko Mdwaba, Area Vice President at Salesforce South Africa

Everyday vs workplace digital skills: Preparing for an all-digital world

Zuko Mdwaba 25 Mar 2022

Are local networks ready for the metaverse?

Are local networks ready for the metaverse?

Prenesh Padayachee 15 Mar 2022

NFTs and Web 3.0 to shape Africa's future in 2022

NFTs and Web 3.0 to shape Africa's future in 2022

Lee Naik 21 Jan 2022

#BizTrends2022: Machine learning will continue to break boundaries

#BizTrends2022: Machine learning will continue to break boundaries

Christiaan Viljoen 14 Jan 2022

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