Customer insights | Bizcommunity

Customer insights | Bizcommunity

News

Career Advice

The AI shift: Mapping South Africa’s growing AI skills economy

Issued by Pnet 13 Apr 2026

Navigating global retail trends for local success in 2026

Trends

Navigating global retail trends for local success in 2026

Peter Ludi 8 Apr 2026

Controlling your loyalty channel leads to better customer insights

CRM

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

Dis-Chem's market share increases, thanks to its innovative rewards system

Retailers

Dis-Chem's market share increases, thanks to its innovative rewards system

20 Feb 2026

Marketing & Media

Warc: Red flags deflate marketers optimism for 2026

4 Dec 2025

Black Friday has become one of the loudest and most predictable days in the marketing calendar. Penquin’s strategy director, Thando Mxosa, says the noise has disguised how disconnected brands have become from the people they’re meant to serve (Image source: © 123rf )

Marketing

Has Black Friday become a reflex for brands?

Thando Mxosa 19 Nov 2025

Black Friday strategies unveiled by Pick n Pay amid customer insights

Sales

Black Friday strategies unveiled by Pick n Pay amid customer insights

18 Nov 2025

Glynt acquires Store (my) Cards and launches new tech division, Ignis Labs

Media

Glynt acquires Store (my) Cards and launches new tech division, Ignis Labs

Issued by Tractor Outdoor 4 Nov 2025

AutoTrader Intelligence redefines the way South Africans buy and sell cars

AutoTech

AutoTrader Intelligence redefines the way South Africans buy and sell cars

Issued by AutoTrader 21 Oct 2025

Matthew Bresnahan is the new CMO. Source: Pret A Manger.

Marketing

Pret A Manger taps Matthew Bresnahan as CMO amid global push

30 Sep 2025

Loyalty programmes are transforming into lifestyle ecosystems

CRM

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

Why digital disruption could be the biggest opportunity SA SMEs face

SMEs

Why digital disruption could be the biggest opportunity SA SMEs face

Nobesuthu Ndlovu 16 Sep 2025

Promptathons: Catalysing AI Adoption and Innovation in the Enterprise

Education

Promptathons: Catalysing AI Adoption and Innovation in the Enterprise

Issued by Shaper 8 Jul 2025

Incubeta acquires RocketSource to expand human-centred AI capabilities

Artificial Intelligence

Incubeta acquires RocketSource to expand human-centred AI capabilities

Issued by Incubeta 10 Sep 2025

Power of intergenerational collaboration in small business innovation

SMEs

Power of intergenerational collaboration in small business innovation

Jeremy Lang, Issued by Business Partners Limited 1 Sep 2025

Email still leads the way in marketing: outshining billboards, TV ads, and other flashy campaigns

Direct Marketing

Email still leads the way in marketing: outshining billboards, TV ads, and other flashy campaigns

Issued by Everlytic 30 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Source: Supplied. Jonathan Sinden, Chief Operations Officer: L2D.

Retail & Hospitality Property

How L2D's purpose-driven strategy won 35 prestigious awards at SACSC

1 Jul 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CRM

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Issued by CEM Africa 18 Jun 2025

Cell C has revealed a new media partner. Source: Supplied.

Media

Cell C selects new strategic media partner

26 May 2025

Design Dialogues in-person event

Education

Design Dialogues in-person event

Issued by Hasso Plattner d-school Afrika 12 May 2025

7 benefits of customer reviews and how to get more

CRM, CX, UX

7 benefits of customer reviews and how to get more

Issued by Domains.co.za 7 May 2025

How to get to the customer insights that matter

Research

How to get to the customer insights that matter

Liezel Jonkheid 22 Apr 2025

Style Rotate partners with Poetry for rent-or-buy collection

Fashion & Homeware

Style Rotate partners with Poetry for rent-or-buy collection

27 Mar 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Source: Supplied. Cliff Mayinga, Provincial Head: Coverage Business Banking (Western Cape) at Standard Bank South Africa.

Sports Science

Cape Town Cycle Tour's economic impact surpasses R500m annually: How local businesses benefit

6 Mar 2025

BCG survey reveals untapped market potential of women-centric products and services

Research

BCG survey reveals untapped market potential of women-centric products and services

13 Feb 2025

Pick n Pay launches ‘Smart Shopper Price Palooza’, providing more rewards

Retailers

Pick n Pay launches ‘Smart Shopper Price Palooza’, providing more rewards

13 Feb 2025

Branding

Key branding insights from the WEF, Davos 2025

10 Feb 2025

Zapper introduces ‘My Cards’ feature to accelerate loyalty programmes in SA

Retail Services

Zapper introduces ‘My Cards’ feature to accelerate loyalty programmes in SA

6 Feb 2025

#BizTrends2025: Bettabets Mathabo Sekhonyana - Dispelling the dazzle: A closer look at AI's real potential

Digital

#BizTrends2025: Bettabets Mathabo Sekhonyana - Dispelling the dazzle: A closer look at AI's real potential

Mathabo Sekhonyana 30 Jan 2025

4 trends South African e-tailers can't ignore in 2025

Trends

4 trends South African e-tailers can't ignore in 2025

15 Jan 2025

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Trends

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Nobesuthu Ndlovu, Issued by Old Mutual SMEgo 13 Jan 2025

Human8 hires Niels Neudecker as managing director, US

Research

Human8 hires Niels Neudecker as managing director, US

Issued by Human8 8 Jan 2025

Unlocking the future of retail with geospatial data

Research

Unlocking the future of retail with geospatial data

Craig Schwabe 26 Nov 2024

How customer reviews shape Black Friday buying decisions

Retail Marketing

How customer reviews shape Black Friday buying decisions

Issued by Hellopeter 1 Nov 2024

IMC Conference

#NedbankIMC2024: Mzamo Xala – building a better world through the lens of marketing

Danette Breitenbach 3 Oct 2024

Image by Terry Levin @Bizcommunity.com. AI in Advertising is brought to you by the Association for Communication and Advertising. It examines AI and how it is changing the industry

AI in Advertising

AI in Advertising: AI - The most pressing challenge to the future of our industry

Jarred Cinman 30 Aug 2024

Insurance & Actuarial

Millennials will drive the growth of insurance in Africa

26 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands

Research

Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Pictured: Mic Mann

Skills Training

Education in the spotlight at Singularity South Africa Summit 2024

Issued by Mann Made 5 Jul 2024

Research in times of change

Research

Research in times of change

Issued by Livingfacts 2 Jul 2024

Tag Collective: Innovation for Africa

Marketing

Tag Collective: Innovation for Africa

Issued by Tag Collective 26 Jun 2024

How to handle customer complaints

CRM

How to handle customer complaints

21 Jun 2024

Plans announced for Singularity Summit 2024

Events & Conferencing

Plans announced for Singularity Summit 2024

Issued by Mann Made 23 May 2024

Source: © 123rf A CMO study has found that chief marketing officers appear clear, confident, and intentional in where Gen AI integration and application will deliver the best results in marketing process improvement and execution in 2024

Marketing

A clear and confident shift in marketing technology as CMOs embrace AI

22 May 2024

Amazon is coming and it’s going to be Big! Or is it?

Retail

Amazon is coming and it’s going to be Big! Or is it?

Daniel Malan, Issued by Dentsu 10 Apr 2024

Pepkor launches +more digital rewards programme

E-commerce

Pepkor launches +more digital rewards programme

28 Mar 2024