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No downtime at Digistics: fast food all the way

South African printer supplier Roan Systems managed the upgrade to the new devices. Printronix line matrix printers typically last 7-10 years but as they age, they can become more susceptible to failure, which increases the risk of downtime in mission-critical areas.

"Every time a printer goes down, we stand to lose R125,000 on re-deliveries," says Etienne. "These printers are very rugged so we don't have downtime. But in the unlikely event of a printer going down, we contact Roan and they resolve all issues as a matter of urgency. Roans' service and support have always been impeccable."

14 Oct 2021 15:29