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Risa and Regenesys academic partnership ushers in a new era for South African retail

Risa and Regenesys academic partnership ushers in a new era for South African retailRetail Institute of South Africa

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

By Shaun Shehab 20 Jun 2025

Image supplied.

Pret A Manger now available in Discovery Vitality Mall

19 Jun 2025

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#BizTrends2025: Twyg's Jackie May - Is sustainable fashion possible?

#BizTrends2025: Twyg's Jackie May - Is sustainable fashion possible?

Danette Breitenbach 5 Feb 2025

Mastering Valentine’s Day deliveries: expert tips for on-time gifts

Mastering Valentine’s Day deliveries: expert tips for on-time gifts

28 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

#BizTrends2025: The rise of the conscious consumer

#BizTrends2025: The rise of the conscious consumer

Max Oliva 15 Jan 2025

Source: © Waterfall City Pictures: Mall of Africa. BankservAfrica Economic Transactions Index’s latest data reveals economic activity continues to move sideway, however, rising optimism levels remain

BETI still treading water but positive economic trend continues

17 Dec 2024

Consumers and businesses are demanding eco-friendly products and services

Consumers and businesses are demanding eco-friendly products and services

12 Dec 2024

Why delivery transparency matters

Why delivery transparency matters

10 Dec 2024

Source: Photo by Derrick Sumpter Jr on Unsplash.

Nationwide crackdown: 200,000 spaza shops targeted in urgent health safety audit

Katja Hamilton 29 Nov 2024

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

Small entrepreneurs are expected to benefit from the agreement. Source: Supplied.

R100k in street pole ads granted to entrepreneurs

Karabo Ledwaba 22 Nov 2024

Source: Pexels.

Ramaphosa makes child deaths under 12 notifiable following school poisoning crisis

Katja Hamilton 19 Nov 2024

The winners of the second Annual Shopper Marketing Awards by Shop! South Africa, which represents SA’s shopper and retail environment industry, have been named. Pictured Tradeway and clients (Image supplied)

2nd Annual Shopper Marketing Awards winners

15 Nov 2024

Source:

Affordable housing set to rise on Cape Town's high-value Green Point site

13 Nov 2024

Source: © 123rf South Africans are demonstrating resilience and adaptability in response to inflationary pressures, but this has led to a decline in alcohol and fast food purchases

Inflationary pressures see alcohol and fast food purchases decline

Danette Breitenbach 12 Nov 2024

Transforming the supermarket experience: Elevate your retail space with Smart Media

Transforming the supermarket experience: Elevate your retail space with Smart Media

Smart Media 28 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

6 shows, 1 re-usable exhibition stand

6 shows, 1 re-usable exhibition stand

Scan Display 19 Aug 2024

Judy Holding champions women in retail at Rentoza

Judy Holding champions women in retail at Rentoza

12 Aug 2024

Retail specialist Smollan announces strategic alliance with Impact HD Inc

Retail specialist Smollan announces strategic alliance with Impact HD Inc

12 Aug 2024

Monate Tuckshop in Alexandra, north of Johannesburg, branded by local artists, showcasing some of Tiger Brands’ most purchased core products in local townships (Image supplied)

Bold spaza shop murals part of Tiger Brands expansion drive into informal market

2 Aug 2024

Milestone as Growthpoint boosts Clur index

Milestone as Growthpoint boosts Clur index

Catchwords 1 Aug 2024

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NielsenIQ 25 Jul 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

Source: © 123rf Bernhardt van der Merwe, head category management, DataOrbis says understanding retail category management is essential in planograms

Understanding category management key in planograms for retail success

Bernhardt van der Merwe 17 Jul 2024

Source: © LinkedIn Spar South Africa with Delivery Ka Speed SA as a last-mile delivery partner

Township delivery services drive socio-economic advantages

16 Jul 2024

Sean Summers Pick n Pay CEO. Image supplied

EXCLUSIVE: Pick n Pay's turnaround guy, Sean Summers - Getting Pick n Pay back in love with what it does

Terry Levin 8 Jul 2024

Bob Group is playing a role in SA’s tricky last-mile delivery challenges

Bob Group is playing a role in SA’s tricky last-mile delivery challenges

5 Jul 2024

Source:

67 logos for 67 businesses: A creative tribute to Mandela's legacy

1 Jul 2024

4 retail trends that will drive the second half of 2024

4 retail trends that will drive the second half of 2024

Mike Smollan 26 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

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