Marketing & Media South Africa

Results for CX

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How SMEs can attract the best of SA's youth using online recruitment platforms
How SMEs can attract the best of SA's youth using online recruitment platforms

Issued by Pnet 5 hours ago

Source © everythingpossible By using messaging platforms and chatbots, businesses can build stronger relationships, improve customer satisfaction and increase engagement
5 benefits of conversational marketing

Joseph Neusu 7 hours ago

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.
Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell
Clickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

Source:
Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Do you need a Customer Data Platform?
Do you need a Customer Data Platform?

Stuart Ormiston, Issued by Engagement Factory, a Blend360 Company 13 Jan 2023

Finish strong: 4 ways to prepare your small business for 2023
Finish strong: 4 ways to prepare your small business for 2023

Issued by Business Partners Limited 12 Jan 2023

Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important
2 out of 3 marketers lack confidence in media marketing and advertising strategy

11 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023
#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

Image supplied.
What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies
Current CX strategies for winning and retaining customers fall short

22 Dec 2022

Are South African e-commerce stores keeping up with customers' payment appetite?
Are South African e-commerce stores keeping up with customers' payment appetite?

Issued by Kinetic Events 7 Dec 2022

Spotlight on the future of commerce at next ECOM Africa in April 2023
Spotlight on the future of commerce at next ECOM Africa in April 2023

Issued by Kinetic Events 7 Dec 2022

iContact BPO expands contact centre operations in Gauteng
iContact BPO expands contact centre operations in Gauteng

Issued by iContact BPO 6 Dec 2022

Avesh Singh, vice president of global operations at TransUnion
Are virtual BPO operations the answer to SA's unemployment crisis?

Avesh Singh 6 Dec 2022

SA's first B2B client experience handbook
SA's first B2B client experience handbook

Issued by Tinkwe Communications 30 Nov 2022

Talkwalker implements industry-first large language models
Talkwalker implements industry-first large language models

Issued by Talkwalker 30 Nov 2022

Source: ©Olga Yastremska -
Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Source:
Mobile commerce to take pride of place this Black Friday

22 Nov 2022

Investing in software development skills is a strategic imperative for all sectors
Investing in software development skills is a strategic imperative for all sectors

Jessica Hawkey, Issued by redAcademy 21 Nov 2022

Don't be blinded by Black Friday - your customers aren't
Don't be blinded by Black Friday - your customers aren't

Craig Hannabus, Issued by Rogerwilco 18 Nov 2022

How online SMEs can manage Black Friday logistics
How online SMEs can manage Black Friday logistics

11 Nov 2022

Mayen Warrie, key account executive at Infobip Nigeria
Elevating the e-commerce experience with omnichannel adoption

Mayen Warrie 9 Nov 2022

Innovative, new school research tool assesses learner, parent satisfaction
Innovative, new school research tool assesses learner, parent satisfaction

Issued by BMi Research 9 Nov 2022

Image source:
4 ways to beat tricky last-mile deliveries in SA townships this Black Friday

15 Nov 2022

South Africa's BPO sector surges ahead, with CX and customer service leading the charge
South Africa's BPO sector surges ahead, with CX and customer service leading the charge

Issued by iContact BPO 27 Oct 2022

Why online is now an essential part of retailers' offline strategies
Why online is now an essential part of retailers' offline strategies

Amanda Reekie, Issued by imagineNATION Alliance 24 Oct 2022

SAS survey: Middle East and Africa companies understand importance of delivering experiences that matter

Issued by SAS 14 Jun 2022

SMEs encouraged to tap into trends that drive job creation and growth
SMEs encouraged to tap into trends that drive job creation and growth

Issued by Business Partners Limited 12 Oct 2022

SA's Brayfoil Technologies startup wins GEA Summit pitch competition
SA's Brayfoil Technologies startup wins GEA Summit pitch competition

11 Oct 2022

Stepping into the future of brand and customer experience
Stepping into the future of brand and customer experience

Issued by Ask Afrika 10 Oct 2022

Source: Supplied. David Morobe,
The worlds of business and social activism are merging

David Morobe 5 Oct 2022

New Generation Award winners announced!
New Generation Award winners announced!

3 Oct 2022

Getting big business CX on a small business budget
Getting big business CX on a small business budget

Kelvin Brown, Issued by Telviva 29 Sep 2022

Jaen Beelders, Director and Head of Analytics Business Stream at 21st Century
7 skills every HR professional needs to succeed in the world of work - Part 1

Jaen Beelders and Elmen Lamprecht 29 Sep 2022

Smoke Customer Intelligence attains B-BBEE Level 1 rating
Smoke Customer Intelligence attains B-BBEE Level 1 rating

Issued by Smoke Customer Intelligence 28 Sep 2022

4 things small businesses can do to keep the trust of their customers
4 things small businesses can do to keep the trust of their customers

23 Sep 2022

Choosing the right BPO partner
Choosing the right BPO partner

Issued by iContact BPO 22 Sep 2022

Why data management is key to unlocking the digital transition of African banks
Why data management is key to unlocking the digital transition of African banks

Gary Allemann 12 Sep 2022

Chattermill launches in Africa

7 Sep 2022

Image supplied: Imran Patel, chief experience officer at VMLY&R
#BehindtheSelfie: Imran Patel, chief experience officer at VMLY&R

Emily Stander 7 Sep 2022

Picture supplied.
Here are the New Generation Awards finalists!

6 Sep 2022

Cellfind finalises partnership with Helm
Cellfind finalises partnership with Helm

Issued by Helm 30 Aug 2022

Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit
A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration
SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

Rage against the machine or embrace it
Rage against the machine or embrace it

Issued by iContact BPO 17 Aug 2022

VMLY&R South Africa names Imran Patel as head of customer experience

17 Aug 2022

25 tech startups revealed for Grindstone's accelerator programme
25 tech startups revealed for Grindstone's accelerator programme

4 Aug 2022

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