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Issued by Bizcommunity.com 2 days ago
Designing for customer experience (CX) in the B2B marketing world is, at heart, about how to support clients as much as possible to grow their business by attracting and retaining customers through value exchange...
Wade Fraser 16 Jul 2019
Customer experience has moved from a nice-to-have to a need-to-have as a way to distinguish a business from its competitors...
Johan Lewies 16 Jul 2019
There's a story to each customer interaction your company has - a beginning, middle and an end. Some of these interactions can be incredibly influential, while others are simply an essential means to an end; all are relevant to business success...
Antony Adelaar 11 Jul 2019
Customer 360 Africa 2019 Cape Town will cover all aspects of the entire customer experience journey. It has recruited a wide range of industry leaders set to share their experience and knowledge with attending delegates...
Issued by Corinium Global Intelligence 3 Jul 2019
If you are not a digital native, you may remember a time when the phrase, "The customer is king", could be met with a measure of cynicism, if not outright derision...
Maxim Nartov 1 Jul 2019
The customer experience has evolved rapidly in the past decade. Change is the only constant so what works today won't necessarily work tomorrow...
Calton Nhando 1 Jul 2019
Globally, the shift towards automation is being driven by the need to increase agility and provide customers with a greater sense of immediacy...
Derek Bose 27 Jun 2019
Today, many customers, when visiting an online business, expect instant access and 24/7 availability...
Hayden Sadler 25 Jun 2019
New research identifies simplified access to technology as missing piece of the puzzle; companies that put it in place can drive greater engagement, productivity and business results...
19 Jun 2019
Laying the foundation for a future where personalisation platforms can architect previously unimagined customer experiences...
Dee Chetty 14 Jun 2019
A panel of subject matter experts explores the future of the in-store experience, including strategies for neuroplasticity...
Melissa Campbell 12 Jun 2019
Bridging the gap between management vision and employee engagement in the delivery of customer experience has become a major challenge for businesses around the world...
Lynn Baker 7 Jun 2019
As AI takes hold in the workplace, both employers and employees believe it will benefit the enterprise and help workers to be more productive...
Derek Bose 27 May 2019
Nathalie Schooling, founder and CEO of nlighten debunks a couple of myths around CX...
Nathalie Schooling 22 May 2019
We have all had experiences with chatbots or digital assistants and automated phone services...
Craig Nel 20 May 2019
Companies, from legacy to startup, multi-national to local, are all grappling with how to meet steeply rising customer experience (CX) expectations...
17 May 2019
From being the numberplate prefix for the Western Cape town of Knysna, 'CX' is today popping up all over the web as the marketer's shorthand for 'Customer Experience'...
Devon Meerholz 16 May 2019
The services industry forms an important part of South Africa's economy and it provides many jobs. Service excellence is a core element of brand reputation and is rooted in customer satisfaction, which can only be achieved if a company truly understands its customers and their expectations.
Issued by Ask Afrika 15 May 2019
In an increasingly competitive and fast-moving environment, customer service is becoming a business-critical tool to survival. With customer needs changing faster than what business can comprehend, implementing service measurements is not only relevant, but it is a business-enabler. Technology has changed the game, and the Fourth Industrial Revolution is creating an 'everything on my terms' consumer and, resultantly, an ever more demanding customer experience (CX) landscape - forcing elevated levels of service.
Issued by Ask Afrika 15 May 2019
How many times have you visited a company's web site, only to be greeted by a small pop-up window asking, "How can I help?"
Sarah George 9 May 2019
Ask the leadership of any reasonably-sized company what technology they're looking to implement and they'll almost invariably mention artificial intelligence...
Ryan Falkenberg 6 May 2019
Better customer experience (CX), which leads to improved customer satisfaction, loyalty and advocacy, is a goal across many organisations...
6 May 2019
Insurance is typically something people resent having to spend money on and is therefore often seen as a grudge purchase...
Gary Allemann 3 May 2019
Customers expect quite a lot these days, and that's because it is being offered to them by other businesses...
Issued by Interact RDT 2 May 2019
If you've already cottoned onto the fact that customer experience is the right route to follow, then kudos to you! Only thing is, the customer experience landscape is constantly changing, so how do you stay ahead of the curve?..
Issued by Interact RDT 30 Apr 2019
Unidentified men arrested Jones Abiri, the editor and publisher of the Weekly Source newspaper, in the Bayelsa state capital, Yenagoa...
18 Apr 2019
As Easter looms businesses are looking for powerful ways to promote their goods and activate more sales. This should include beefing up customer relationship management (CMR) systems to streamline communication with potential clients and encourage more sales. Here are six steps to sprucing up your CRM and captivating customers at every touch point along the way...
Eben Esterhuizen 16 Apr 2019
Insurance is typically something people resent having to spend money on and is therefore often seen as a grudge purchase...
Gary Allemann 12 Apr 2019
Artificial Intelligence implementation is set to increase in businesses between 2019 and 2020...
Tarun Gurjal 9 Apr 2019
Spoilt for choice and digitally-empowered, today's customers want exactly what they want, when they want it and the way they want it...
5 Apr 2019
When it comes to mid-range SUV's, the market is pretty competitive, however, Opel has a point to prove with its Grandland X...
Barend Du Plooy 27 Mar 2019
A new report reveals that HR professionals and executives are anxious to improve Employee Experience (EX)...
27 Mar 2019
This is a watershed year for the banking sector as traditional banks face intense competition and disruption from new entrants such as Discovery Bank, Bank Zero and TymeBank...
27 Mar 2019
Is loyalty from customers still an expectation? Probably not... Wynand Smit from Inovo reckons it's more about building relationships, and that takes special insights to get right. That's something businesses have in common across the continent...
Wynand Smit 25 Mar 2019
Opening her presentation at Seamless Southern Africa, Edcon's Lauren King shared her understanding of customer experience...
Lauren Hartzenberg 20 Mar 2019
The eCommerce Africa conference kicked off at CTICC on 19 March with a keynote session by Chantel Botha, founder of BrandLove, titled: 'More than a feeling, on why CX is the #1 competitive differentiator'. Here's what you missed...
Leigh Andrews 19 Mar 2019
By the year 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer-centric?...
14 Mar 2019
You've heard about customer experience, maybe you're still on the fence about it, but the evidence to support its importance is there! Customers hold all the cards...
Issued by Interact RDT 14 Mar 2019
The evolution of cloud technology has awakened a desire by businesses to fast-track the development of platforms in order to capitalise on customer experience...
11 Mar 2019
Organisations have started to realise the value and importance of customer experience within their businesses. It's important to have the right mix of people, data, systems, processes and services to deliver exceptional customer experiences...
Issued by Corinium Global Intelligence 11 Mar 2019
The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that's from valuable conferences hosting hundreds to the intrepid single traveller looking forward to a relaxing break.
Wynand Smit 27 Feb 2019
The IAB Insight Series held its second event on The Future of Work, where a panel of experts in the field shared insights on trends transforming the digital economy...
Juanita Pienaar 25 Feb 2019
By 2022, Gartner predicts that 70% of organisations using biometric authentication for workforce access will implement it via smartphone apps...
11 Feb 2019
Branding and selling is about knowing what and how technology can assist in the CX experience but it's also about ensuring that there's a human and emotional connection with the consumer every step of the way...
Eben Esterhuizen 8 Feb 2019
Customer 360 Africa, happening on 16-18 April in Johannesburg, is an all-encompassing event that will cover all aspects of the entire customer experience journey...
Issued by Corinium Global Intelligence 5 Feb 2019
Bizcommunity invited contributors to join its vision for Africa (with over 230 industry trend contributions making up the 2019 report) at BizTrendsLIVE!, which took place at Ster-Kinekor Sandton City in Johannesburg on Thursday, 31 January.
Jessica Tennant, Issued by Bizcommunity.com 1 Feb 2019
With consumers manipulating the way they come across on social media as well as online channels, marketing campaigns using data to reach them can go awry and mess with your CX strategy...
Wynand Smit 31 Jan 2019
Corinium Global Intelligence will be hosting an all-encompassing event, Customer 360 Africa 2019, that will cover all aspects of the entire customer experience journey...
Jacqui E'Silva, Issued by Corinium Global Intelligence 17 Jan 2019
If you haven't got around to booking for the BizTrendsLIVE! yet, here's some info so you avoid FOMO...
Issued by Bizcommunity.com 15 Jan 2019