Results for CX

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Register for the CMO Summit, free tickets available to Biz readers
Register for the CMO Summit, free tickets available to Biz readersArticle

Get free tickets to Africa's largest gathering of CMOs, senior marketing managers and CX professionals, using our promo code...

Issued by Bizcommunity.com 2 days ago

Image credit: Charisse Kenion on Unsplash
Designing for B2B customer experienceArticle

Designing for customer experience (CX) in the B2B marketing world is, at heart, about how to support clients as much as possible to grow their business by attracting and retaining customers through value exchange...

Wade Fraser 16 Jul 2019

Image credit: Crew on Unsplash
From product to customer-centricity - how CX gives business the edgeArticle

Customer experience has moved from a nice-to-have to a need-to-have as a way to distinguish a business from its competitors...

Johan Lewies 16 Jul 2019

From customer journey mapping to journey management
From customer journey mapping to journey managementArticle

There's a story to each customer interaction your company has - a beginning, middle and an end. Some of these interactions can be incredibly influential, while others are simply an essential means to an end; all are relevant to business success...

Antony Adelaar 11 Jul 2019

CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many more
CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many moreArticle

Customer 360 Africa 2019 Cape Town will cover all aspects of the entire customer experience journey. It has recruited a wide range of industry leaders set to share their experience and knowledge with attending delegates...

Issued by Corinium Global Intelligence 3 Jul 2019

Successfully courting digital natives
Successfully courting digital nativesArticle

If you are not a digital native, you may remember a time when the phrase, "The customer is king", could be met with a measure of cynicism, if not outright derision...

Maxim Nartov 1 Jul 2019

Future-proof your CX with robust innovation management
Future-proof your CX with robust innovation managementArticle

The customer experience has evolved rapidly in the past decade. Change is the only constant so what works today won't necessarily work tomorrow...

Calton Nhando 1 Jul 2019

Creating competitive advantage through CX
Creating competitive advantage through CXArticle

Globally, the shift towards automation is being driven by the need to increase agility and provide customers with a greater sense of immediacy...

Derek Bose 27 Jun 2019

Your data storage could be costing you customers
Your data storage could be costing you customersArticle

Today, many customers, when visiting an online business, expect instant access and 24/7 availability...

Hayden Sadler 25 Jun 2019

The employee experience is broken, but IT can fix it
The employee experience is broken, but IT can fix itArticle

New research identifies simplified access to technology as missing piece of the puzzle; companies that put it in place can drive greater engagement, productivity and business results...

19 Jun 2019

Dee Chetty, Accenture Interactive Lead for Africa.
The future of customer personalisation lies with AIArticle

Laying the foundation for a future where personalisation platforms can architect previously unimagined customer experiences...

Dee Chetty 14 Jun 2019

The Cold Room at Canada Goose stores like this one in Short Hills, NJ, US, lets shoppers experience cold temperatures as they try on outerwear. Photo courtesy of Canada Goose.
Strategies for overcoming retail neuroplasticityArticle

A panel of subject matter experts explores the future of the in-store experience, including strategies for neuroplasticity...

Melissa Campbell 12 Jun 2019

Customer experience and employee engagement: 'Mind the gap'
Customer experience and employee engagement: 'Mind the gap'Article

Bridging the gap between management vision and employee engagement in the delivery of customer experience has become a major challenge for businesses around the world...

Lynn Baker 7 Jun 2019

3 steps to jumpstart enterprise AI transformation
3 steps to jumpstart enterprise AI transformationArticle

As AI takes hold in the workplace, both employers and employees believe it will benefit the enterprise and help workers to be more productive...

Derek Bose 27 May 2019

Debunking 5 myths around CX
Debunking 5 myths around CXArticle

Nathalie Schooling, founder and CEO of nlighten debunks a couple of myths around CX...

Nathalie Schooling 22 May 2019

The rise of the new-age digital assistant experience
The rise of the new-age digital assistant experienceArticle

We have all had experiences with chatbots or digital assistants and automated phone services...

Craig Nel 20 May 2019

The human factor: a top insight from a CX Masterclass
The human factor: a top insight from a CX MasterclassArticle

Companies, from legacy to startup, multi-national to local, are all grappling with how to meet steeply rising customer experience (CX) expectations...

17 May 2019

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging
RCS technology boosts CX by enabling consumers to 'touch & feel' messagingArticle

From being the numberplate prefix for the Western Cape town of Knysna, 'CX' is today popping up all over the web as the marketer's shorthand for 'Customer Experience'...

Devon Meerholz 16 May 2019

Knowledge and emotion are central to the service industry
Knowledge and emotion are central to the service industryArticle

The services industry forms an important part of South Africa's economy and it provides many jobs. Service excellence is a core element of brand reputation and is rooted in customer satisfaction, which can only be achieved if a company truly understands its customers and their expectations.

Issued by Ask Afrika 15 May 2019

Ask Afrika to deliver best practice in customer experience management
Ask Afrika to deliver best practice in customer experience managementArticle

In an increasingly competitive and fast-moving environment, customer service is becoming a business-critical tool to survival. With customer needs changing faster than what business can comprehend, implementing service measurements is not only relevant, but it is a business-enabler. Technology has changed the game, and the Fourth Industrial Revolution is creating an 'everything on my terms' consumer and, resultantly, an ever more demanding customer experience (CX) landscape - forcing elevated levels of service.

Issued by Ask Afrika 15 May 2019

How will digital assistants change the way finance works?
How will digital assistants change the way finance works?Article

How many times have you visited a company's web site, only to be greeted by a small pop-up window asking, "How can I help?"

Sarah George 9 May 2019

How AI can, and can't, improve your customer experience
How AI can, and can't, improve your customer experienceArticle

Ask the leadership of any reasonably-sized company what technology they're looking to implement and they'll almost invariably mention artificial intelligence...

Ryan Falkenberg 6 May 2019

Improving CX with AI
Improving CX with AIArticle

Better customer experience (CX), which leads to improved customer satisfaction, loyalty and advocacy, is a goal across many organisations...

6 May 2019

Data governance, CX and a tale of data in the insurance industry
Data governance, CX and a tale of data in the insurance industryArticle

Insurance is typically something people resent having to spend money on and is therefore often seen as a grudge purchase...

Gary Allemann 3 May 2019

The key to retention is a positive customer experience
The key to retention is a positive customer experienceArticle

Customers expect quite a lot these days, and that's because it is being offered to them by other businesses...

Issued by Interact RDT 2 May 2019

Staying ahead of the customer experience curve
Staying ahead of the customer experience curveArticle

If you've already cottoned onto the fact that customer experience is the right route to follow, then kudos to you! Only thing is, the customer experience landscape is constantly changing, so how do you stay ahead of the curve?..

Issued by Interact RDT 30 Apr 2019

Nigerian journalist Jones Abiri arrested again in Bayelsa state
Nigerian journalist Jones Abiri arrested again in Bayelsa stateArticle

Unidentified men arrested Jones Abiri, the editor and publisher of the Weekly Source newspaper, in the Bayelsa state capital, Yenagoa...

18 Apr 2019

Six steps to successful customer relationship management
Six steps to successful customer relationship managementArticle

As Easter looms businesses are looking for powerful ways to promote their goods and activate more sales. This should include beefing up customer relationship management (CMR) systems to streamline communication with potential clients and encourage more sales. Here are six steps to sprucing up your CRM and captivating customers at every touch point along the way...

Eben Esterhuizen 16 Apr 2019

Gary Allemann, MD of Master Data Management
Governance, CX and a tale of data in the insurance industryArticle

Insurance is typically something people resent having to spend money on and is therefore often seen as a grudge purchase...

Gary Allemann 12 Apr 2019

How is AI changing business in 2019?
How is AI changing business in 2019?Article

Artificial Intelligence implementation is set to increase in businesses between 2019 and 2020...

Tarun Gurjal 9 Apr 2019

Will CX make or break your business?
Will CX make or break your business?Article

Spoilt for choice and digitally-empowered, today's customers want exactly what they want, when they want it and the way they want it...

5 Apr 2019

The Grandland X - Source: Quickpic
The Grandland X, Opel's elegant comebackArticle

When it comes to mid-range SUV's, the market is pretty competitive, however, Opel has a point to prove with its Grandland X...

Barend Du Plooy 27 Mar 2019

Are your Employee Experience efforts misguided?
Are your Employee Experience efforts misguided?Article

A new report reveals that HR professionals and executives are anxious to improve Employee Experience (EX)...

27 Mar 2019

Image source: Gallo/Getty
Customer experience will make or break traditional banksArticle

This is a watershed year for the banking sector as traditional banks face intense competition and disruption from new entrants such as Discovery Bank, Bank Zero and TymeBank...

27 Mar 2019

Building customer relationships in an age of disloyalty
Building customer relationships in an age of disloyaltyArticle

Is loyalty from customers still an expectation? Probably not... Wynand Smit from Inovo reckons it's more about building relationships, and that takes special insights to get right. That's something businesses have in common across the continent...

Wynand Smit 25 Mar 2019

#SeamlessSA: A holistic approach to delivering great retail customer experience
#SeamlessSA: A holistic approach to delivering great retail customer experienceArticle

Opening her presentation at Seamless Southern Africa, Edcon's Lauren King shared her understanding of customer experience...

Lauren Hartzenberg 20 Mar 2019

Chantel Botha of BrandLove in action at eCommerce Africa 2019.
#ECO19: Why brands need to create emotional experiences for Generation CXArticle

The eCommerce Africa conference kicked off at CTICC on 19 March with a keynote session by Chantel Botha, founder of BrandLove, titled: 'More than a feeling, on why CX is the #1 competitive differentiator'. Here's what you missed...

Leigh Andrews 19 Mar 2019

Is your organisation customer centric?
Is your organisation customer centric?Article

By the year 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer-centric?...

14 Mar 2019

Build a customer experience-driven business in 2019
Build a customer experience-driven business in 2019Article

You've heard about customer experience, maybe you're still on the fence about it, but the evidence to support its importance is there! Customers hold all the cards...

Issued by Interact RDT 14 Mar 2019

Cloud evolution does not mean demise of IaaS
Cloud evolution does not mean demise of IaaSArticle

The evolution of cloud technology has awakened a desire by businesses to fast-track the development of platforms in order to capitalise on customer experience...

11 Mar 2019

Marketing or the CCO: Who should be responsible for customer experience in South Africa?
Marketing or the CCO: Who should be responsible for customer experience in South Africa?Article

Organisations have started to realise the value and importance of customer experience within their businesses. It's important to have the right mix of people, data, systems, processes and services to deliver exceptional customer experiences...

Issued by Corinium Global Intelligence 11 Mar 2019

4 common customer service mistakes in hospitality
4 common customer service mistakes in hospitalityArticle

The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that's from valuable conferences hosting hundreds to the intrepid single traveller looking forward to a relaxing break.

Wynand Smit 27 Feb 2019

From l-r: Michelle Beh, MD The Jupiter Drawing Room Cape Town, Basil Fortuin, digital publisher for 24.com, Media 24, Adhil Patel, global director at Kantar TNS, Kelly Driscoll, Sanlam Digital Group digital marketing and social media manager, Karin du Chenne, CEO South Africa, Insights Kantar TNS and Lotang Mokoena, a strategist from VML. © .
IAB Insight Series: These are the trends transforming the digital economyArticle

The IAB Insight Series held its second event on The Future of Work, where a panel of experts in the field shared insights on trends transforming the digital economy...

Juanita Pienaar 25 Feb 2019

Gartner predicts increased adoption of mobile-centric biometric authentication
Gartner predicts increased adoption of mobile-centric biometric authenticationArticle

By 2022, Gartner predicts that 70% of organisations using biometric authentication for workforce access will implement it via smartphone apps...

11 Feb 2019

6 ways to win with CX
6 ways to win with CXArticle

Branding and selling is about knowing what and how technology can assist in the CX experience but it's also about ensuring that there's a human and emotional connection with the consumer every step of the way...

Eben Esterhuizen 8 Feb 2019

Retail industry CX strategy for 2019
Retail industry CX strategy for 2019Article

Customer 360 Africa, happening on 16-18 April in Johannesburg, is an all-encompassing event that will cover all aspects of the entire customer experience journey...

Issued by Corinium Global Intelligence 5 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview
#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overviewArticle

Bizcommunity invited contributors to join its vision for Africa (with over 230 industry trend contributions making up the 2019 report) at BizTrendsLIVE!, which took place at Ster-Kinekor Sandton City in Johannesburg on Thursday, 31 January.

Jessica Tennant, Issued by Bizcommunity.com 1 Feb 2019

Rethinking the relevance of big data
Rethinking the relevance of big dataArticle

With consumers manipulating the way they come across on social media as well as online channels, marketing campaigns using data to reach them can go awry and mess with your CX strategy...

Wynand Smit 31 Jan 2019

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more
CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many moreArticle

Corinium Global Intelligence will be hosting an all-encompassing event, Customer 360 Africa 2019, that will cover all aspects of the entire customer experience journey...

Jacqui E'Silva, Issued by Corinium Global Intelligence 17 Jan 2019

BizTrendsLIVE! Avoid the FOMO!
BizTrendsLIVE! Avoid the FOMO!Article

If you haven't got around to booking for the BizTrendsLIVE! yet, here's some info so you avoid FOMO...

Issued by Bizcommunity.com 15 Jan 2019

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