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Source: Getty
Omnichannel strategy, personalised CX to determine online winners this Black Friday

3 days ago

Webhelp appoints Tammy Chetty as managing director for South Africa

17 Sep 2006

Paul Coxhill, managing director at Warc
Warc Awards for Effectiveness 2022 launched

18 Nov 2021

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards
Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

Issued by Wunderman Thompson 18 Nov 2021

Wunderman Thompson SA appoints consulting director, Kayembe Ilunga
Wunderman Thompson SA appoints consulting director, Kayembe Ilunga

Issued by Wunderman Thompson 9 Nov 2021

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report
Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Issued by CEM Africa 5 Nov 2021

CEM Africa gathers who's who of e-commerce and CX gurus
CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

Building a growth-centred digital marketing budget for 2022
Building a growth-centred digital marketing budget for 2022

2 Nov 2021

Source: Pexels
Retailers, ignore customer experience expectations at your peril

Ajay Lalu 3 Nov 2021

Predictions 2022: This is a year to be bold
Predictions 2022: This is a year to be bold

Sharyn Leaver 29 Oct 2021

Introvert vs extrovert: does brand personality really matter?
Introvert vs extrovert: does brand personality really matter?

Craig Hannabus 28 Oct 2021

Source: ©supplied. Marko Reis, regional manager, Infobip East Africa
Moving insurance from detect & repair to predict & prevent

Marko Reis 25 Oct 2021

VDX.tv releases 2021 holiday video advertising guide for brands and retailers
VDX.tv releases 2021 holiday video advertising guide for brands and retailers

Issued by VDX.tv 22 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Issued by Kinetic Events 19 Oct 2021

Vuka Group collaborates with Smarter Mobility Africa and Kinetic Events
Vuka Group collaborates with Smarter Mobility Africa and Kinetic Events

12 Oct 2021

The increasing trend of AI in advertising/marketing lead generation
The increasing trend of AI in advertising/marketing lead generation

11 Oct 2021

Digital first-impressions matter
Digital first-impressions matter

Brent Haumann 8 Oct 2021

Effective CX begins with optimisation of operations
Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

Global companies are turning to SA for media and marketing expertise
Global companies are turning to SA for media and marketing expertise

Issued by Hook, Line & Sinker 29 Sep 2021

The next big leap forward for CRM
The next big leap forward for CRM

Hyther Nizam 23 Sep 2021

Source: Ford Motor Company
Walmart partners with Ford and Argo AI to trial self-driving deliveries

20 Sep 2021

Source:
Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Source: Getty
Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Let’s Talk Digital is hosted by Audrey Naidoo
Let's Talk Digital podcast launches on Bizcommunity

14 Sep 2021

Here's why technology needs to get out the way of digital transformation
Here's why technology needs to get out the way of digital transformation

Greg Gatherer 8 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa
Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

Source:
R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

#BehindtheMask: Helen Ludwig, chief strategy officer at Wonder
#BehindtheMask: Helen Ludwig, chief strategy officer at Wonder

Evan-Lee Courie 15 Sep 2021

AI is not a panacea to all business problems but is key to augmenting conversational communications
AI is not a panacea to all business problems but is key to augmenting conversational communications

Issued by Telviva 24 Aug 2021

Rebuilding SA: The opportunity for businesses to leave a lasting legacy
Rebuilding SA: The opportunity for businesses to leave a lasting legacy

Lizelle Strydom 23 Aug 2021

Source:
What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

Gareth McPherson, CEO of Wonder
#BehindtheMask: Gareth McPherson, CEO of Wonder

Evan-Lee Courie 25 Aug 2021

Don't reinvent your VOC programme, just use the data you gather effectively
Don't reinvent your VOC programme, just use the data you gather effectively

Issued by Smoke Customer Intelligence 4 Aug 2021

How to boost business leads in a digital environment
How to boost business leads in a digital environment

James Bayhack 28 Jul 2021

#WorldEmojiDay: Businesses divided on using emojis in the workplace
#WorldEmojiDay: Businesses divided on using emojis in the workplace

16 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX
How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Companies win when the best security also means the best CX
Companies win when the best security also means the best CX

Issued by Entersekt 12 Jul 2021

Hyper-personalisation in retail. Are we there yet?
Hyper-personalisation in retail. Are we there yet?

Rob Noble 9 Jul 2021

Why 'doing good' is a business priority
Why 'doing good' is a business priority

Marion-Rose Banks 7 Jul 2021

It's not how much you spend, but how much you care
It's not how much you spend, but how much you care

Belinda Unterslak 30 Jun 2021

Chat commerce set to disrupt e-commerce and other emerging trends
Chat commerce set to disrupt e-commerce and other emerging trends

Issued by Clickatell 24 Jun 2021

Source: © Diego Vito Cervo -
Crunch time for retailers to harness the power of location intelligence

Gary Allemann 18 Jun 2021

The rise of content marketing and effectively using it
The rise of content marketing and effectively using it

14 Jun 2021

White Star launches newest campaign: For The Love of Maize
White Star launches newest campaign: For The Love of Maize

Issued by OnPoint PR 10 Jun 2021

Using master data management to build a customer-centric business
Using master data management to build a customer-centric business

Amit Singh 31 May 2021

Local e-commerce sites need to up their game if they hope to retain customer loyalty
Local e-commerce sites need to up their game if they hope to retain customer loyalty

Jenni-Ruth Coggin, Issued by BMi Research 26 May 2021

Humans trump chatbots for customer retention
Humans trump chatbots for customer retention

Mathew Conn 24 May 2021

The Fulfilment Summit set to go live this week
The Fulfilment Summit set to go live this week

24 May 2021

Harness the power of a UCX to meet modern customer demands
Harness the power of a UCX to meet modern customer demands

Jeremy Osborne 18 May 2021

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency
#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

Evan-Lee Courie 19 May 2021

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