CRM, CX, UX News

BizTrendsTV

RAPT BizTrendsTV: Nicole Adriaans: The future workplace

The Lead Creative

The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

Subscribe & Follow

Promoted

Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

Penquin Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

2 days

Advertise your job vacancies

Jobs

Junior CRM & Email Copywriter Johannesburg
Senior Digital Designer Johannesburg, Cape Town

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiencesHuman8

2025 township consumer trends: Price-conscious, local-first, social-driven

2025 township consumer trends: Price-conscious, local-first, social-drivenRogerwilco

More news

Broll research details how tech is transforming the way we shop

Broll research details how tech is transforming the way we shop

31 May 2018

Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

29 May 2018

Forcing customers to use your app is brand vanity

Pieter de Villiers 29 May 2018

Businesses are bleeding customers and the problem is glaringly obvious

Businesses are bleeding customers and the problem is glaringly obvious

Adrian Zanetti 29 May 2018

GDPR: ground zero for a more trusted, secure internet

GDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

AI will transform practice of marketing

AI will transform practice of marketing

18 May 2018

Designing a great customer journey can help even the smallest digital offering

Designing a great customer journey can help even the smallest digital offering

Brendon Williamson 18 May 2018

WhatsApp, the new lens into consumer lives

WhatsApp, the new lens into consumer lives

Mpho Mpofu 16 May 2018

CMOs struggling to fully optimise routes to revenue

CMOs struggling to fully optimise routes to revenue

16 May 2018

Brett St Clair

#AfricaMonth: The time to become a disruptor is now

Brett St Clair 15 May 2018

Overcoming customer aversion to innovative retail technologies

Overcoming customer aversion to innovative retail technologies

E van Tonder and DJ Petzer 15 May 2018

Data-driven processes to drive e-commerce campaign success

Data-driven processes to drive e-commerce campaign success

Wynand Smit 11 May 2018

How African businesses can comply with new EU data laws

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail

Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Chantel Troskie, customer experience senior sales manager at Oracle

Banks need to rethink customer experience

Chantel Troskie 30 Apr 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Are you asking the why beyond the why?

Are you asking the why beyond the why?

Lara-Anne Derbyshire 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

#OneShow2018: UX/UI finalists revealed!

#OneShow2018: UX/UI finalists revealed!

13 Apr 2018

20 out of 65 Seedstars Summit finalists from Africa

20 out of 65 Seedstars Summit finalists from Africa

Ilse van den Berg 11 Apr 2018

Waffleboo © –

"Let me tell you a story..." Why marketing fails without digital storytelling

Leigh Andrews 5 Apr 2018

Activating your brand within the African market

Sibusiso Ndhlovu 28 Mar 2018

Cornellé van Graan, chairperson of the Direct Selling Association of South Africa (DSASA).

Awareness of consumer rights should be increased and enforced

27 Mar 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

#ECMA18: Unlocking the potential of data in enhancing CX

#ECMA18: Unlocking the potential of data in enhancing CX

Maroefah Smith 15 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

The stormy voyage of mobile engagement automation

The stormy voyage of mobile engagement automation

Nick Orton 14 Mar 2018

Unsilo.me - Driving business growth through one unified platform

Unsilo.me - Driving business growth through one unified platform

Yreeka 14 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: Five lessons in customer service from Action Gear

#SeamlessAfrica: Five lessons in customer service from Action Gear

Lauren Hartzenberg 7 Mar 2018

Let's do Biz