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Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

Penquin Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

29 Sep 2025

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How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with BrazeYOUKNOW Technologies

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index AwardsIrvine Partners

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiencesHuman8

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

2 days

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiences

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Almost 32 hours for banks to respond

Almost 32 hours for banks to respond

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#Pamro2017: Customer expectations in a digital world

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Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

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#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

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Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Image Supplied

Could Google become the dominant force in hospitality?

Stuart Pallister 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Strictly business, but personal

Strictly business, but personal

Wynand Smit 17 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

The CXA Awards - What it means for South African consumers

The CXA Awards - What it means for South African consumers

Chantel Botha 14 Aug 2017

Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study

Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study

4 Aug 2017

Marriott International's new dynamic sales and marketing leadership team

Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

(c) Marcin Jucha -

#Newsmaker: Reimagining an education brand in Red & Yellow

Jessica Tennant 19 Jul 2017

Marketing in a recession and beyond

Marketing in a recession and beyond

Gill Randall 18 Jul 2017

The rise of enterprise experience

The rise of enterprise experience

Cleve Gibbon 18 Jul 2017

#Apex2017: Has connectiveness killed the big idea?

#Apex2017: Has connectiveness killed the big idea?

Danette Breitenbach 11 Jul 2017

#Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

#Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

Jessica Tennant 5 Jul 2017

The reformed art of client service in digital

The reformed art of client service in digital

Ashley Watts, Dentsu 5 Jul 2017

Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z

Lee Naik 20 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

The Promise Group team.

Narrowing that agency Scope(n) Promise of client satisfaction

Leigh Andrews 6 Jun 2017

OLC Experiential has a new space

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Jessica Tennant 6 Jun 2017

Pezisa, Adao and Bus.

#IMCConf 2017: Cracking big ideas in the cognitive era

Leigh Andrews 1 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

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