CRM, CX, UX News

BizTrendsTV

RAPT BizTrendsTV: Nicole Adriaans: The future workplace

The Lead Creative

The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

Subscribe & Follow

Promoted

Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

Penquin Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

29 Sep 2025

Advertise your job vacancies

Jobs

Junior CRM & Email Copywriter Johannesburg
Senior Digital Designer Johannesburg, Cape Town

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with BrazeYOUKNOW Technologies

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index AwardsIrvine Partners

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiencesHuman8

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

2 days

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiences

3 days

More news

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

#JunkStatus: It's squeaky bum time for South Africa

#JunkStatus: It's squeaky bum time for South Africa

Jedd Cokayne 31 May 2017

(c) Luca Bertolli -

There will always be someone who rains on your parade

Aki Kalliatakis 29 May 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Fighting fake news flames

Fighting fake news flames

Oresti Patricios 25 May 2017

Gen X: How to get the generation right (part 3)

Gen X: How to get the generation right (part 3)

Jessica Tennant 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

How brands that disguise their origins do damage to their bottom line

How brands that disguise their origins do damage to their bottom line

Paurav Shukla 9 May 2017

Need for native speakers to create multilingual chatbots

Need for native speakers to create multilingual chatbots

4 May 2017

Warakorn Harnprasop ©

Customers likely to share positive experiences as much as bad experiences

4 May 2017

Finally get ROI from customer engagement by designing unforgettable brand experiences

BrandLove 4 May 2017

(c) Joerg Hackemann -

Airline PR disasters and the lessons you can learn

Aki Kalliatakis 3 May 2017

Image supplied.

Skyfii rolls out its SaaS platform to 500 Woolworths' stores

2 May 2017

Image © Monnas Photography.

A truly sensory Experian experience

Leigh Andrews 21 Apr 2017

Experian SA MD Simon Russell © Monnas Photography.

Cementing the Mosaic of customer experience with Experian

Leigh Andrews 20 Apr 2017

Gumtree turns over a new leaf

Gumtree turns over a new leaf

20 Apr 2017

bacho12345 © –

Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20 Apr 2017

I am curious, respectful, practical, enthusiastic and agile. Mother, wife and friend.

#BehindtheSelfie with... Zonica Strydom

Leigh Andrews 19 Apr 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

(c) 06photo -

Retailers shift away from Africa expansion

Colleen Goko 12 Apr 2017

Using loyalty programmes as a customer centricity aid

Using loyalty programmes as a customer centricity aid

Philip Stander, Communikay 12 Apr 2017

Today, gatekeepers make the worst brand builders

Mike Jones 10 Apr 2017

Amazon Web Services introduces Amazon Connect

Amazon Web Services introduces Amazon Connect

1 Apr 2017

(c) kantver -

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

Artisticco LLC © –

2017: The year of taking your business from Gen X to Gen CX

Leigh Andrews 27 Mar 2017

Dervish37 © –

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

Let's do Biz