Finally get ROI from customer engagement by designing unforgettable brand experiences

4 May 2017

Customer experience is more than just serving your customers, knowing where they buy their products from or what kind of brands they prefer. To be able to deliver an optimised and personalised experience that will drive loyalty and engagement, you need to have a complete understanding of your customer.

The best way to do this is to intentionally design journeys for your specific customer profile. Join South Africa’s leading customer experience experts for a thought provoking, interactive, experiential two-day boot camp aimed at designing experiences that make your customers keep on wanting to come back for more. Fully immerse into all aspects of your customer's journey - considering all touch points and channels - and ultimately design a customer experience that will delight!

High-level agenda:

Experience immersion
Design a product and services
Persona development
Experience definition and creation of a mood board
Customer journey mapping across personas and channels
Presentation and role play of journey
Implementation plan for newly designed journey

Who this course is for:
People tasked with customer centricity, customer experience improvement, customer journey mapping, and voice of customer program implementation

Venue: Henley Business School, Kirstenhof Office Park, 1 Witkoppen Rd & Milcliff Rd, Paulshof, Johannesburg, 2191, South Africa

Date: 25 and 12:00:00 SAST 26 May 2017

Cost: R12,500

Brandlove is an Authorised Resource Training Provider: The Customer Experience Professionals Association has endorsed Brandlove as an official training provider.

Book online at:

http://www.brandlove.co.za/product/customer-journey-design-course-johannesburg/

Chantel Botha

About the presenter:

Chantel Botha has been providing business-consulting services for over 20 years across multiple industries. She led large customer experience transformation projects in financial services over the past 10 years. These programmes included journey, culture, process and technology aspects.

She is an experienced customer journey map and customer focused innovation facilitator. She finds immense joy in infusing the training programmes she designs with personal enrichment and growth to transform hearts and minds.

She also specialises in the field of digital and social channel experience integration with an impressive portfolio of mobile and digital value proposition innovations.

She is an internationally recognised speaker and author and a member of the Global Customer Experience Panel as well as the Customer Experience Professionals Association (CXPA). She obtained her certification as Certified Customer Experience Professional (CCXP) during 2015.

Send us an email at az.oc.evoldnarb@olleh if you have any questions.