CRM, CX, UX News

BizTrendsTV

RAPT BizTrendsTV: Nicole Adriaans: The future workplace

The Lead Creative

The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

Subscribe & Follow

Promoted

Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

Penquin Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

29 Sep 2025

Advertise your job vacancies

Jobs

Junior CRM & Email Copywriter Johannesburg
Senior Digital Designer Johannesburg, Cape Town

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with BrazeYOUKNOW Technologies

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index AwardsIrvine Partners

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiencesHuman8

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1 day

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiences

2 days

More news

High performance customer experience management

High performance customer experience management

25 Mar 2015

HiHelen website lauds the good

HiHelen website lauds the good

25 Mar 2015

Free webinars on relational intelligence vital to attract and retain clients

Free webinars on relational intelligence vital to attract and retain clients

24 Mar 2015

Preneshen Munian, Agency Director of TLC Marketing Africa

The hard truth about loyalty

TLC Worldwide Africa 23 Mar 2015

New research identifies top ten call centres

New research identifies top ten call centres

23 Mar 2015

No communication = death to CRM

No communication = death to CRM

Scott Cundill 19 Mar 2015

Is your call centre doing justice to your brand?

Jed Hewson 17 Mar 2015

Evolving from multi-channel to true omni-channel experiences

Evolving from multi-channel to true omni-channel experiences

Lynette Hundermark 16 Mar 2015

Do once customer-driven companies need to lose their customer focus?

Do once customer-driven companies need to lose their customer focus?

Aki Kalliatakis 11 Mar 2015

Pick n Pay set to hit 10 million smart shoppers

Pick n Pay set to hit 10 million smart shoppers

4 Mar 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Why customer service is so bad

Why customer service is so bad

Chris Moerdyk 3 Mar 2015

Introducing the outside-in customer experience

Introducing the outside-in customer experience

Leigh Andrews 27 Feb 2015

Customer service remains the pillar of your PR strategy

Customer service remains the pillar of your PR strategy

Thabiso Dlamini 26 Feb 2015

Service versus sales: a new era of customer demands

Service versus sales: a new era of customer demands

25 Feb 2015

[TrendTalk] Content is key to 'winning' Twitter

[TrendTalk] Content is key to 'winning' Twitter

Louise Marsland 20 Feb 2015

Why SA companies must start focusing on social media as a service channel

Why SA companies must start focusing on social media as a service channel

Gordon Geldenhuys 19 Feb 2015

Embracing customer service in the digital world

Embracing customer service in the digital world

Jaco Pienaar 13 Feb 2015

The new science behind customer loyalty

The new science behind customer loyalty

Julian Diaz 12 Feb 2015

Malcolm McDonald

Why most companies get KAM hopelessly wrong

Malcolm McDonald, Strategic Business Services 11 Feb 2015

Why brands need to surrender control (at least partially)

Why brands need to surrender control (at least partially)

Aimee Dyamond 6 Feb 2015

Don't think out of the marketing box - just get rid of the whole damn box

Don't think out of the marketing box - just get rid of the whole damn box

Chris Moerdyk 5 Feb 2015

Mobile users prefer privacy to apps

Mobile users prefer privacy to apps

5 Feb 2015

Pulling PR costings out of a hat

Pulling PR costings out of a hat

Marion Scher 3 Feb 2015

Context is king in the next wave of digital marketing

Context is king in the next wave of digital marketing

Richard Mullins 23 Jan 2015

Satisfied customers don't mean repeat business

Satisfied customers don't mean repeat business

Sid Peimer 13 Jan 2015

Unlocking value from customer relationships in 2015

Unlocking value from customer relationships in 2015

Joseph Neusu 9 Jan 2015

Three simple rules for your online store this festive season

Three simple rules for your online store this festive season

19 Dec 2014

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

Let's do Biz