CRM, CX, UX News

#WomensMonth

#VoicesofChange | Hellopeter launches Women’s Month campaign in fight against GBVF

Pele Energy Group's Melissa Wilkinson is redefining female leadership

Maroefah Smith

Women in martech: Inspiring the next generation of creative female techies

Subscribe & Follow

BizTrendsTV

RAPT BizTrendsTV: Faith Popcorn: The people's pushback trend

Promoted

Kfm 94.5 announces 2025 Best of the Cape Awards finalists – voting open

Kfm 94.5 announces 2025 Best of the Cape Awards finalists – voting open

30 Jul 2025

Advertise your job vacancies

Jobs

Front-End Developer Pretoria
Graphic Design and WordPress Ninja Pretoria

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not defaultEldon Bothma and Hayley Blane

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growth

By Nithi Kumar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

29 Jul 2025

More news

Communication lessons from The Steve & Nancy Saga: A Sorbet Story

Communication lessons from The Steve & Nancy Saga: A Sorbet Story

Tiffany Markman 26 Nov 2014

Image credit: Ambella

Top eight corporate gifts of 2014

Ambella Corporate & Promotional Gifts 26 Nov 2014

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

The Focus Group 24 Nov 2014

Avoid lawyers and be human...

Avoid lawyers and be human...

Grace Belger 19 Nov 2014

Service: two wrong feet and ugly shoes

Service: two wrong feet and ugly shoes

Dylan Balkind 19 Nov 2014

Suren Govender

Keeping up with the connected customer

Suren Govender 19 Nov 2014

Woolies and the frog that croaked

Woolies and the frog that croaked

17 Nov 2014

A lesson for Cell C - you could have turned a moan into a tribute

A lesson for Cell C - you could have turned a moan into a tribute

14 Nov 2014

Madelise Grobler

Make your company speak for itself in five simple steps

Madelise Grobler 14 Nov 2014

Consumer trust is based on advertiser investment, not expenditure

Consumer trust is based on advertiser investment, not expenditure

Claudelle Naidoo 11 Nov 2014

Bad customer service: Take 'A WHIP' to it

Bad customer service: Take 'A WHIP' to it

Catherine Milward-Bridges 11 Nov 2014

10 mistakes that could jeopardise your company

10 mistakes that could jeopardise your company

Vanessa Bluen 10 Nov 2014

Creating a 30-hour work week

Creating a 30-hour work week

Pieter Scholtz 8 Nov 2014

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

What is your digital media interaction policy?

What is your digital media interaction policy?

Rudi Massyn 2 Nov 2014

The internet has changed our brains: Has your company stayed the same?

The internet has changed our brains: Has your company stayed the same?

Claire Cobbledick 31 Oct 2014

Ivanna Granelli

Telecoms call centres must create a learning culture

Ivanna Granelli 31 Oct 2014

Six of the worst customer service practices... and how to fix them

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

Ivanna Granelli

Breaking the expensive call centre cycle of recruiting, training and churning

Ivanna Granelli 15 Oct 2014

Photo via 123RF

Complicated language costs companies money

15 Oct 2014

New age marketing in the era of the cloud

New age marketing in the era of the cloud

Farren Roper 9 Oct 2014

How to use social CRM to simplify your business and increase sales

How to use social CRM to simplify your business and increase sales

James White 9 Oct 2014

Quinton Pienaar

Consumer engagement central to business success

2 Oct 2014

Authentic loyalty through brand utility

Mike Saunders 29 Sep 2014

Trust - the new commodity in business

Trust - the new commodity in business

Danette Breitenbach 23 Sep 2014

The 'three Hs' that will always fix a bad customer experience

The 'three Hs' that will always fix a bad customer experience

Julian Diaz 18 Sep 2014

Su-Mari Du Bruyn

Defusing conflict

Su-Mari Du Bruyn 12 Sep 2014

Customisation - for the big boys it's the best thing since sliced bread

Customisation - for the big boys it's the best thing since sliced bread

Mbongeleni Hlomuka 11 Sep 2014

Janine Hills

The balanced perspective of turning a crisis into an opportunity

Janine Hills 10 Sep 2014

Effective Intelligence announces personalised engagement platform

Effective Intelligence announces personalised engagement platform

9 Sep 2014

Let's do Biz