Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

Customer Experience World returns to Johannesburg on 10 and 11 March 2015 for its fourth year. The event will build on its previous success, bringing the same mix of excellent speakers, interactive sessions and practical next steps on how organisations can improve the customer experience.

Issued by The Focus Group

24 Nov 2014

The Theme: Customer Experience 2.0: The Next Chapter in Customer Experience Innovation - will your organisation be an innovator or a laggard business?

Many leaders in customer experience from around the globe including South Africa will be presenting including: Hirsch's, Mr Price, British Telecom, MTN, Kulula Airline, Amazon, to name just a few.

The chairman for the 2015 event, Jeremy Maggs, TV (Recognised for hosting 'Who wants to be a Millionaire) and Radio host, Journalist raconteur, will surely create a lively event. So phone a friend and let them know Customer Experience World is returning to Johannesburg.

A lot of organisations are talking about customer experience, but few have truly differentiated themselves. Now that you've started down the path towards better customer experience, what's next?

How do you create a sustainable edge with your efforts?

The event is organised by The Focus Group limited who specialise in bringing customer experience events to locations around the world. Director, Maggie Wheeler explains why customer experience has grown so rapidly as a discipline.

"The customer experience can be defined as the sum of all interactions between a company and its customers, so it is something which has always been there but developments in recent years have made companies take note."

Customer Experience World Johannesburg is taking place on the 10th and 11th of March 2015 at The Maslow Hotel, Sandton, Johannesburg.

For ticket and further information visit: www.focusgroupevents.com