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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Matt Deitke originally turned down a lesser offer. Source: X.

Meta breaks records with $250m offer to 24-year-old AI prodigy

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How mobile can reward loyalty - through thick and thin

How mobile can reward loyalty - through thick and thin

Craig Rossouw 5 Sep 2014

Emotional branding - The love affair between consumers and brands

Emotional branding - The love affair between consumers and brands

Joseph Neusu 29 Aug 2014

Retailers! One size does not fit all

Retailers! One size does not fit all

Mike Saunders 22 Aug 2014

Bluegrass Digital and Sitecore partner to deliver a more personalised e-commerce experience for South African brands

Bluegrass Digital and Sitecore partner to deliver a more personalised e-commerce experience for South African brands

Bluegrass Digital 19 Aug 2014

The awesome power of an apology

The awesome power of an apology

Chris Moerdyk 15 Aug 2014

Are social media community managers for Facebook still relevant?

Are social media community managers for Facebook still relevant?

Craig Steyn 4 Aug 2014

Shifting to the next phase of CRM: Marketing automation

Shifting to the next phase of CRM: Marketing automation

Lauren Heap 30 Jul 2014

Creating the elusive single customer view

Creating the elusive single customer view

Gary Allemann 21 Jul 2014

Does your social media team know the CPA?

Does your social media team know the CPA?

Gareth Cremen 21 Jul 2014

Louise Robinson

Accurate databases boost insurance sales

Louise Robinson 17 Jul 2014

The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town

The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town

Associated Management Services 17 Jul 2014

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

[CEM Summit] How to be great at customer service

[CEM Summit] How to be great at customer service

Jessica Taylor 15 Jul 2014

Identity crisis

Identity crisis

Lara Magnus 15 Jul 2014

Lyndsey Moorhouse

How systems training can super-charge your customer service processes

Lyndsey Moorhouse 8 Jul 2014

StarSat opens customer experience centre in Pretoria

StarSat opens customer experience centre in Pretoria

8 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

Ask Afrika ICON Brand Awards reveal favourites in July

2 Jul 2014

How to handle negative feedback on social media

How to handle negative feedback on social media

Joseph Neusu 26 Jun 2014

Andrew Cook

Take away tips from Customer Experience World London 2014

Andrew Cook 26 Jun 2014

Workshops for Ask Afrika Orange Index

Workshops for Ask Afrika Orange Index

25 Jun 2014

Service is still the secret...

Service is still the secret...

Anton Ressel 24 Jun 2014

Andrew Cook

What if we voted for green grocers and shoe shops, banks and service providers?

Andrew Cook 20 Jun 2014

Care, Connect, Grow

Care, Connect, Grow

TLC Worldwide Africa 19 Jun 2014

The future of digital marketing is integrated. Learn to embrace it

The future of digital marketing is integrated. Learn to embrace it

Tess Sulaman 18 Jun 2014

Life after AMPS...

Life after AMPS...

Rolf Akermann 13 Jun 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Satisfaction with mobile retail stores down

Satisfaction with mobile retail stores down

5 Jun 2014

The brand within

Jane Stevenson 4 Jun 2014

Smiles are free, order yours today

Smiles are free, order yours today

Jay Clark 4 Jun 2014

Let's do Biz