In doing some competitor research recently, I came across a glut of local training companies selling business writing workshops. Almost all of these seem to have borrowed their sales pitch from the same place - 1995 - because not one, not two, but five promise to teach delegates the '4 Cs of business writing'.
Image credit: Aaron Burden on Unsplash.
These are, if you’re wondering, clarity, conciseness, completeness and correctness.
There’s also, in much of the proffered course content, generous reference to memos and letters. Sorry, what? It’s 2019, people. So if your ‘business writing’ course isn’t 80% email-focused, it’s out of touch. (I almost expected to see ‘how to write a fax’.)
According to the McKinsey Global Institute's research, the average employee spends two and a half hours per day dealing with emails, which is equivalent to 81 working days every year or a quarter of the average working life...
31 Jul 2015
Now the problem isn’t necessarily with the training company, although one might expect better vetting from them – and higher quality research into what the market needs. The problem is with the trainer. This is why I’m so irate.
The trainer should be teaching trainees how to read critically, summarise and structure documents and phrase arguments. There should be an emphasis on user behaviour, message planning and editorial quality control. All of this goes way beyond keeping it clear, concise, complete and correct.
In fact, the 4 Cs are so entry-level as to constitute basic permission to play.
So please listen up, trainers, facilitators and course content developers:
If you’re not studiously researching best practices (both global and local), keeping up to date with the skills that business writers in 2019 require and engaging with companies in the real world to find out what kinds of writing skills they need, you’re simply not doing your job. You’re just pretending.
You’re part of the reason that so many business-people – even highly educated ones – write badly or inefficiently in today’s workplace.
And in case you think that this is an empty rant intended only to draw attention to my business writing training courses, without adding actual value, here’s my take on the supposed 4 Cs of business writing, for the modern world:
The sales blurbs that I saw promised to teach trainees to create business writing that readers could understand without any difficulty. They suggest that writers use “no obscure words” and “no extraneous words”.
You mean, words like ‘obscure’ and ‘extraneous’?
Let’s replace C for clear with P for plain. The simplest, shortest, cleanest, most obvious word in every instance. Nothing must be looked up. Nothing is pretentious. The writer writes to express, not to impress (and so does the trainer.) Clarity goes without saying. Or, at least, it should.
Oh for heaven’s sake. Yes. Of course. Leave out adjectives unless you absolutely need them and adverbs under all circumstances.
But there’s a lot more to conciseness than qualifiers and modifiers. What about sentence length? Paragraph length? Open space? Lists? Sub-heads? Bolding? Hyperlinks?
Let’s replace C for concise with U for user-centric. Make every word count. Consider how the text will look on the page, as well as what it says.
Be generous with visual breathing room. Guide the reader’s eye. Be sensitive to the reader’s time, attention span, medium of choice and information needs.
No, no, no, no.
The goal is not to ensure that the reader has all the information they need, in case they make the wrong decision. That’s how you end up with documents so long your reader wants to jab a pencil in her own eye instead of engaging with it.
Let’s replace C for complete with F for focused. The goal, people, is focused and targeted business writing, that is specific to the audience, while also being relevant, timely and considered.
Any writing training that does not start with how to identify your audience and how to nail down each message’s specific objective and purpose is a waste of your valuable time and money.
Argh. This one really annoys me. (No, I wasn’t truly annoyed til now. I was just harrumphing for effect.)
Obviously your content should be correct. This inane suggestion should go without saying and should be replaced with…
I have been thinking about why some emails are successful and others are not. There are emails that make you want to continue doing business with the sender and there are those that make you want to complain...
Tiffany Markman is a highly opinionated copywriter, writing trainer and speaker who has worked for over 350 clients worldwide over the last 15 years. She hates misplaced apostrophes, old-fashioned business writing and the word 'revert'. She loves generous paragraphing, art, skulls and black coffee. Connect with her on tiffany at tiffanymarkman dot co dot za, or visit https://tiffanymarkman.co.za
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Hello Brian. I'm sorry your eyelids are twitching. Could you be taking my piece a little too seriously? Take some deep, calming breaths. If you didn't dislike my writing so intensely, you'd be welcome to review my many other pieces for Bizcommunity - all of which share the "trite" tone and style of this one. Not inappropriate, I think, for the medium (but luckily that's not up to you). I do appreciate your taking the time to comment comprehensively. It's been a while since you've taken such detailed and personal issue with a Biz columnist, as is your habit, so perhaps you were overdue? Have a lovely day.
Maybe your eyelids are twitching because you're not a nice person. And your body is rebelling. 'Proferred' is pretentious? Hmmmm...I guess that depends on the size of your vocabulary. I don't see any apostrophes out of place here. I quite like the apostrophe. It's cute, and it helps things make sense. You? You are not cute. Why don't you go and troll somewhere else, you big bully.