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SA Digital CX Report: The R1bn lesson in customer advocacy

The results of the 2020 South African Digital Customer Experience (CX) Report reveals that brands need to adopt new strategies to engage, acquire and retain their customers...

1 day ago

Retail sales up 2,7% in March

Statistics South Africa reports that retail trade sales increased by 2,7% year-on-year in March 2020. The better-than-expected improvement in sales follows a rise in panic buying...

3 days ago

Money makes the world go round: Understanding financial behaviour in South Africa

As South Africa, along with the rest of the world, strives to jump-start the economy after its unprecedented hiatus, Borderless Access shares the financial and banking behaviour of our citizens...

Issued by Borderless Access 24 Jun 2020

Gen Z driving e-commerce growth in SA - PayFast

Stats released by online payment gateway PayFast show that Generation Z, aged 18 to 24, is paving the way for innovation in the e-commerce space, with Baby Boomers aged 55 to 64, not far behind...

23 Jun 2020

How is Covid-19 boosting SA's cough, cold and flu remedies market?

Insight Survey's latest SA Cough, Cold and Flu Remedies Industry Landscape Report 2020 uncovers the global and local cough, cold and flu remedies market based on the latest information and research...

Issued by Insight Survey 22 Jun 2020

Shopping data shows shopping trips down, basket sizes up

According to the latest Catalina data, strong upticks in numerous categories show that shoppers continue making fewer trips to grocery and drug stores, while spending more per visit...

19 Jun 2020

Covid-19 pandemic: Should brands be doing more?

Are the health and safety standards at stores in lower-income areas as high as they are in affluent areas? In brief, no...

By Richard Wells 17 Jun 2020

Value of printed advertising inserts to drive retail sales reaffirmed

The value of printed advertising inserts to drive retail sales has been reaffirmed, just as consumers are again able to shop for (almost) anything...

15 Jun 2020

CMO Council identifies agile brands that have benefitted from opportunities during global lockdown

The CMO Council has picked notable brand stand-outs experiencing an upturn in the global downturn...

15 Jun 2020

What is shaping culture? Sneaker life

Brett Rogers explores the edges of culture and how things are changing, providing valuable insights for brands wanting to understand who and what is shaping culture...

By Brett Rogers 15 Jun 2020

SA's retail credit market and the impact of Covid-19

The credit industry is affected by the decrease in retail activity which in future could see access for consumers to traditional banking and finance-related products being impacted...

By Jaco van Jaarsveldt 11 Jun 2020

Smart clothing to drive fitness wearable revenue

Annual revenue of integrated fitness clothing is forecast to rise from approximately $1bn in 2020 to $11bn in 2025, according to Juniper Research...

11 Jun 2020

Covid-19 shifting snacking and shopping behaviour in SA

The global coronavirus pandemic has suddenly changed the way we work, socialise, exercise and shop. New snacking habits will be formed around this reality...

8 Jun 2020

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