Research

Articles

Contributors

Exclusive | 2025 Township CX Report: 3 critical shifts for brands and retailers

Mongezi Mtati

More...Submit contribution

The 2025 Township CX Report reveals how township consumers are changing shopping habits that challenge conventional marketing wisdom (Image supplied) (Source: © Unsplash

Exclusive | 2025 Township CX Report: 3 critical shifts for brands and retailers

Mongezi Mtati 17 hours

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

SA retailers and consumers count the costs of a collapsing state

SA retailers and consumers count the costs of a collapsing state

Lauren Hartzenberg 1 Jun 2023

#BizTrends2023: What South African consumers want from retailers in 2023

#BizTrends2023: What South African consumers want from retailers in 2023

Shannon Temple 12 Jan 2023

#BizTrends2023: Shoppers get back to the new normal

#BizTrends2023: Shoppers get back to the new normal

Ged Nooy 9 Jan 2023

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Christele Chokossa 9 Jan 2023

Source:

Data key to reaching customers during tough economic times

Zuko Mdwaba 8 Nov 2022

Source:

Consumers plan to shop more on social media over next 3 years

Zuko Mdwaba 5 Jul 2022

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

Lauren Hartzenberg 3 May 2022

#BizTrends2022: How online shopping will push the retail boundaries

#BizTrends2022: How online shopping will push the retail boundaries

Ged Nooy 10 Jan 2022

#BizTrends2022: Why retail has changed forever

#BizTrends2022: Why retail has changed forever

John Watling 6 Jan 2022

#BizTrends2022: The year of purpose and premium

#BizTrends2022: The year of purpose and premium

Nicolet Pienaar, NielsenIQ 5 Jan 2022

#BizTrends2022: What's next for retailing in Africa?

#BizTrends2022: What's next for retailing in Africa?

Christele Chokossa 5 Jan 2022

Budget trumps brand: How Black Friday has evolved in SA

Lauren Hartzenberg 26 Nov 2021

How retailers are going digital-first this holiday season

How retailers are going digital-first this holiday season

Robbie Kearns 15 Nov 2021

Source: Pexels

Retailers, ignore customer experience expectations at your peril

Ajay Lalu 3 Nov 2021

5 ways to reimagine the retail experience

5 ways to reimagine the retail experience

John Watling 12 Oct 2021

Segmenting for the future: 5 emerging consumer types

Segmenting for the future: 5 emerging consumer types

John Watling 21 Jun 2021

5 post-Covid consumer myths debunked

5 post-Covid consumer myths debunked

John Watling 8 Jun 2021

Let's do Biz