Results for omnichannel

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Customer engagement in an omnichannel world
Customer engagement in an omnichannel worldArticle

Omnichannel customer engagement revolves around so much more than just a technology-driven approach. A cross-channel strategy needs to be an integral human one if organisations are to remain competitive...

Mo Areff 13 Aug 2019

Are we moving into an age of gender-fluid purchasing?
Are we moving into an age of gender-fluid purchasing?Article

Is it outdated to believe women still shop differently to men? The clichés are men purchase for speed and women are more motivated by price, men are big online shoppers but women still like something tangible...

Eben Esterhuizen 7 Aug 2019

Image credit: Tracy Thomas on Unsplash.
Reject the tyranny of "or": How digital makes traditional marketing more important for big brandsArticle

If you've read Jim Collins and Jerry Porras' iconic book Built to Last, you'll be familiar with their concept of "reject the tyranny of the 'or' and embrace the genius of the 'and'"...

JG Bezuidenhout 5 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape
Major shifts on the horizon in Nigeria's consumer landscapeArticle

The Nigerian consumer landscape is set for a multitude of shifts. By 2025, 55% of Nigerians will live in cities or towns as a result of 50% growth in population in urban areas, which represents the fastest urban growth rate globally...

1 Aug 2019

Duke, Mark1 and Positive Dialogue join forces to form Duke Group
Duke, Mark1 and Positive Dialogue join forces to form Duke GroupArticle

Duke, Mark1 and Positive Dialogue have combined their collective agency expertise to form the Duke Group...

29 Jul 2019

Economic trends that will dominate 2020
Economic trends that will dominate 2020Article

From preventative medicine to smart mobility to 5G, the 2020s will see significant trends driving global growth over the next decade...

23 Jul 2019

What CX can learn from the taxi industry
What CX can learn from the taxi industryArticle

A few years ago, 'omnichannel' dominated every customer experience (CX) discussion...

Ryan Falkenberg 22 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study
85% of global consumers want omnichannel experiences - finds CMO Council studyArticle

More than 85% of the 2,000 global consumers surveyed prefer personal, trusted and reliable omnichannel engagement...

19 Jul 2019

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers
Retail in 2030: AI, IoT, big data, and omnichannel as teenagersArticle

Will technologies like AI mean the end of human engagement and shopping in a physical retail store? Will we become completely dependent on IoT technology for shopping?

M Frazer 16 Jul 2019

Successfully courting digital natives
Successfully courting digital nativesArticle

If you are not a digital native, you may remember a time when the phrase, "The customer is king", could be met with a measure of cynicism, if not outright derision...

Maxim Nartov 1 Jul 2019

How interior décor helps create immersive retail experiences
How interior décor helps create immersive retail experiencesArticle

Canon deciphers the importance of the settings and ambiences of physical shops as they become more than just a buying space, an opportunity for the brand to build and maintain relationships...

1 Jul 2019

Creating competitive advantage through CX
Creating competitive advantage through CXArticle

Globally, the shift towards automation is being driven by the need to increase agility and provide customers with a greater sense of immediacy...

Derek Bose 27 Jun 2019

Manamela captions this: “Bring on the briefs!”
#BehindtheSelfie with... Kwena Confidence ManamelaArticle

This #YouthMonth, we go behind the selfie with Kwena Confidence Manamela, 24-year-old insights strategist at Primedia Broadcasting...

Leigh Andrews 25 Jun 2019

Sofacompany brings online shopping experience to life with new showroom
Sofacompany brings online shopping experience to life with new showroomArticle

While trends show a growth in e-commerce, there are still consumers who prefer the tactile benefit of purchasing in-store...

Issued by DMX 19 Jun 2019

Yuppiechef Waterfront Store. Image supplied.
Yuppiechef opens first two Johannesburg storesArticle

Yuppiechef has announced the opening of two new stores in Johannesburg later this month happening on the same day...

11 Jun 2019

It's time to embrace Customer Support Chatbot 2.0
It's time to embrace Customer Support Chatbot 2.0Article

Have you been the victim of chatbot incompetence recently? It typically starts with a specific query that you need help with...

Ryan Falkenberg 10 Jun 2019

Paula Hulley
Photographer: Rikki Hibbert
#IABSummit19: 7 insights into the direct brand economyArticle

In her opening address at the IAB Summit, which took place on Thursday, 30 May at the Joburg Theatre in Braamfontein, IAB CEO Paula Hulley shared seven key insights from the IAB Global Direct Brand Report on the direct brand economy...

Jessica Tennant 4 Jun 2019

Research reveals SA business travellers seek digital solutions, hybrid support
Research reveals SA business travellers seek digital solutions, hybrid supportArticle

Fifty-percent of business travellers in South Africa finds it 'very painful' when they are unable to access their booking information on all of their devices...

4 Jun 2019

#AfricaMonth: Alain Dos Santos on growing Montblanc's luxury legacy in Africa
#AfricaMonth: Alain Dos Santos on growing Montblanc's luxury legacy in AfricaArticle

While a growing number of international brands are waking up to the promise of Africa as a valuable market for luxury goods, Montblanc has been growing its presence on the continent for 30 years...

Lauren Hartzenberg 17 May 2019

5 ways to ensure a more profitable future in retail
5 ways to ensure a more profitable future in retailArticle

It's clear that the retail landscape is in a state of major transformation. Thanks to disruptive technologies and changing consumer behaviour, traditional retailers are under increasing pressure...

Pieter Engelbrecht 17 May 2019

The human factor: a top insight from a CX Masterclass
The human factor: a top insight from a CX MasterclassArticle

Companies, from legacy to startup, multi-national to local, are all grappling with how to meet steeply rising customer experience (CX) expectations...

17 May 2019

Robyn Campbell and Mark Tomlinson of HelloFCB+.
#DigitalAgencyShowcase: Emphasis on the silent 'plus' at HelloFCB+Article

Rob Stokes, chairman of Red and Yellow School, got their second #digitalagencyshowcase underway by calling Mark Tomlinson and Robyn Campbell of HelloFCB+ to the podium, to explain the process of combining Hellocomputer and FCB Cape Town as HelloFCB+, and why the 'plus' is silent but so important...

Leigh Andrews 16 May 2019

Successful retail chatbot interactions to grow eightfold by 2023
Successful retail chatbot interactions to grow eightfold by 2023Article

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, as AI offers compelling new engagement solutions...

9 May 2019

IRL: AI powers Walmart's store of the future
IRL: AI powers Walmart's store of the futureArticle

Over the past few months, a Walmart Neighborhood Market in New York has quietly transformed into the company's first Intelligent Retail Lab...

2 May 2019

Builders reveals new store prototype in Boksburg
Builders reveals new store prototype in BoksburgArticle

A new store prototype developed by Builders Warehouse made its debut at the newly-opened Boksburg outlet this week, offering 3D printing, flatpack furniture, a smart home hub, and other new features.

2 May 2019

Phygital: 6 ways to adapt, or die
Phygital: 6 ways to adapt, or dieArticle

Innovative phygital business models, where bricks and mortar and digital seamlessly integrate, are popping up across the globe. But the best phygital experiences still remain aligned with old-school sales strategies...

Eben Esterhuizen 30 Apr 2019

Retailers must leverage online and offline tactics to succeed
Retailers must leverage online and offline tactics to succeedArticle

Now that we're in the ninth year of what's dramatically been dubbed 'the retail apocalypse', local retailers have felt the pinch...

Michael Zahariev 18 Apr 2019

Jarred Cinman, CEO of VML South Africa.
How VML's quarterly marketing survey will get SA marketers' voices heardArticle

Last week, VML released the findings from the first of its quarterly surveys into the role of CMOs in SA. Here, Jarred Cinman, CEO of VML South Africa, explains why the scale of digital spend was one of the most surprising findings and the impact of the surveys on the marketing profession as a whole...

Leigh Andrews 17 Apr 2019

Retailers expected to pump $12bn into AI by 2023
Retailers expected to pump $12bn into AI by 2023Article

Global spending by retailers on artificial intelligence (AI) services will reach $12 billion by 2023, up from an estimated $3.6 billion in 2019...

12 Apr 2019

Shifting the cloud on consumer behaviour
Shifting the cloud on consumer behaviourArticle

With the festive season excitement now over, the start of 2019 has so far been bleak for the majority of retailers in South Africa...

Isana Cordier 9 Apr 2019

New report: Innovation key to survival in retail property sector
New report: Innovation key to survival in retail property sectorArticle

Broll Property Intel has released it latest report unpacking how the retail property sector is evolving, and highlights some of the changing retail, consumer and technology trends...

3 Apr 2019

Coricraft embraces digital in store
Coricraft embraces digital in storeArticle

Coricraft is weaving digital elements into its physical stores, enhancing the in-store environment and making the path to purchase simpler...

Lauren Hartzenberg 29 Mar 2019

#ECO19: How to build and sustain the trust of the online consumer
#ECO19: How to build and sustain the trust of the online consumerArticle

The key to building and sustaining the trust of the online consumer is to focus your business entirely on them, says Platinum Seed's Bradley Elliott...

Maroefah Smith 25 Mar 2019

#SeamlessSA: A holistic approach to delivering great retail customer experience
#SeamlessSA: A holistic approach to delivering great retail customer experienceArticle

Opening her presentation at Seamless Southern Africa, Edcon's Lauren King shared her understanding of customer experience...

Lauren Hartzenberg 20 Mar 2019

Anja Cavanagh from Focal Points.
Why machine learning is the most important media analysis trend for 2019Article

Anja Cavanagh from Focal Points elaborates on the importance of media analysis, the state of the industry and talks us through a few trends she predicts for 2019 and beyond...

Juanita Pienaar 14 Mar 2019

#SeamlessSA: 6 questions to ask if you want more from your store
#SeamlessSA: 6 questions to ask if you want more from your storeArticle

Product of the Year South Africa's CEO Preetesh Sewraj shares think points on using design and insights to get more out of your physical stores...

Lauren Hartzenberg 14 Mar 2019

Gen Z requires new thinking, fresh approach
Gen Z requires new thinking, fresh approachArticle

Are financial services providers able to cater to the demands of the next generation?...

Walter van der Merwe 6 Mar 2019

Amazon, Starbucks, Apple and Google leaders in guiding customer journey
Amazon, Starbucks, Apple and Google leaders in guiding customer journeyArticle

Chief marketing officers believe brands like Amazon, Google, Apple, Nike and Starbucks are getting customer experience right...

5 Mar 2019

Growth opportunities for African telecoms operators
Growth opportunities for African telecoms operatorsArticle

While the telco industry may have seen its traditional revenue streams decline further in 2018...

Mariam Abdullahi 27 Feb 2019

Boost sales with omnichannel retail in 3 simple steps
Boost sales with omnichannel retail in 3 simple stepsArticle

It's no secret that local retailers are having a torrid time. The economy remains in the doldrums with investors and consumers spooked by debilitating load shedding, ongoing job cuts...

Gareth Hawkey 22 Feb 2019

5 branding and packaging trends R&D managers need to know
5 branding and packaging trends R&D managers need to knowArticle

If 2018 was the year of limited-edition packaging and personalisation (think FIFA World Cup 2018), 2019 promises to be the year of retro designs and futuristic formulations...

20 Feb 2019

Tech innovation critical for insurance success
Tech innovation critical for insurance successArticle

The evolving technology landscape provides insurers with unprecedented opportunities to grow their business...

18 Feb 2019

Toys 'R' Us reincarnated as Tru Kids
Toys 'R' Us reincarnated as Tru KidsArticle

Less than a year after Toys 'R' Us liquidated its assets and shut the doors to hundreds of toy stores and Babies 'R' Us stores in the U.S., the company has reemerged under a new brand...

13 Feb 2019

6 ways to win with CX
6 ways to win with CXArticle

Branding and selling is about knowing what and how technology can assist in the CX experience but it's also about ensuring that there's a human and emotional connection with the consumer every step of the way...

Eben Esterhuizen 8 Feb 2019

#Newsmaker: Kagiso Musi joins new agency Meta Media as MD
#Newsmaker: Kagiso Musi joins new agency Meta Media as MDArticle

Having recently completed her MBA, Kagiso Musi has been appointed managing director of newly formed media agency Meta Media, sister agency to The MediaShop, both housed within new holding company, Park Advertising...

Jessica Tennant 6 Feb 2019

Keeping physical retail alive, and growing
Keeping physical retail alive, and growingArticle

Is the bricks and mortar ship really going down? Not for those that innovate and adapt, says Vend's Higor Torchia...

Higor Torchia 30 Jan 2019

3 franchising trends to know about in 2019
3 franchising trends to know about in 2019Article

The country's franchising industry has grown from contributing 13,3% to the South African Gross Domestic Product (GDP) in 2017 to its current figure of 15,7%, despite the tough economic climate...

29 Jan 2019

Adesh Kisten, head of sales i-Pay.
Is the African retail market ready for the digital boom?Article

More and more African consumers are coming online and their commercial habits are evolving faster than any other demographic in the world...

25 Jan 2019

L'Occitane buys skincare brand Elemis for $900m
L'Occitane buys skincare brand Elemis for $900mArticle

Global beauty products maker and retailer L'Occitane International S.A., has agreed to buy beauty and skincare brand Elemis for approximately $900 million...

23 Jan 2019

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