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South Africa

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South African retailers have arrived at an e-commerce crossroads
Marketing & Media
South African retailers have arrived at an e-commerce crossroads

Zak Haeri, Issued by GfK – An NIQ Company 1 day

Source:
Marketing & Media
20 key trends from VML's Tomorrow’s Commerce report

28 Mar 2024

Source:
Marketing & Media
AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

What will be impacting shoppers and retailers as 2024 unfolds?
Retail
What will be impacting shoppers and retailers as 2024 unfolds?

Serena Ho 14 Mar 2024

5 dos and don’ts to secure customer loyalty
Marketing & Media
5 dos and don’ts to secure customer loyalty

Nick Durrant, Issued by Bluegrass Digital 12 Mar 2024

5 trends driving change in SA’s retail industry
Retail
5 trends driving change in SA’s retail industry

Regan Adams 26 Feb 2024

7 skills every CX interviewer needs
Retail
7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Embracing the social commerce wave
Retail
Embracing the social commerce wave

17 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
Retail
Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Report shows that 5G users in SA are more satisfied
ICT
Report shows that 5G users in SA are more satisfied

27 Nov 2023

4 tips to prepare your small business for Black Friday
Entrepreneurship
4 tips to prepare your small business for Black Friday

Ben Bierman, Issued by Business Partners Limited 23 Nov 2023

Beat the Black Friday business blues with this 4 point checklist
Retail
Beat the Black Friday business blues with this 4 point checklist

23 Nov 2023

Retaining and growing customers in a tough economic climate
Retail
Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

4 ways to boost sales and win customers this festive season
Retail
4 ways to boost sales and win customers this festive season

6 Nov 2023

The evolution of customer loyalty programmes
Retail
The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Why qualitative data is key to unleashing great customer experiences
Retail
Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?
Marketing & Media
4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

With increased reliance on delivery partners, restaurants' direct customer engagement has plummeted
Marketing & Media
With increased reliance on delivery partners, restaurants' direct customer engagement has plummeted

Issued by Location Bank 4 Oct 2023

Leveraging unified commerce solutions for customer-centric retail success
Retail
Leveraging unified commerce solutions for customer-centric retail success

4 Oct 2023

Data-driven creative. The secret sauce to driving conversions in Q4 and beyond
Marketing & Media
Data-driven creative. The secret sauce to driving conversions in Q4 and beyond

Issued by Incubeta 26 Sep 2023

Spring strategies for small businesses: how to make your business bloom
Entrepreneurship
Spring strategies for small businesses: how to make your business bloom

Ben Bierman, Issued by Business Partners Limited 7 Sep 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy
Retail
Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

How innovative payment solutions are reshaping SA retail
Retail
How innovative payment solutions are reshaping SA retail

Shaun Holley and Rory Bosman 24 May 2023

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce
Retail
Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

24 Apr 2023

#WTMA23: How innovative solutions are reshaping the African travel industry in a post-pandemic world
Tourism & Travel
#WTMA23: How innovative solutions are reshaping the African travel industry in a post-pandemic world

Robin Fredericks 18 Apr 2023

Source: Supplied. Clinton Abbott, head of product management at SunTec.
Finance
#BizTrends: Dynamic segmentation will be the key to banks winning the customer experience in 2023

Clinton Abbott 17 Feb 2023

Michelle Cave, MD of BrandFundi, examines the importance of ESG and DEI in 2023
Marketing & Media
#BizTrends2023: The importance of ESG and DEI in 2023

Michelle Cave 27 Jan 2023

Source:
Marketing & Media
8 tools to create a winning customer experience strategy in 2023

Dori-Jo Bonner 23 Jan 2023

Helm hits 1bn messages with DStv Assist
Marketing & Media
Helm hits 1bn messages with DStv Assist

Issued by Helm 13 Dec 2022

Source © raw pixel don't overthink B2B content creation says Kate Wolters from Flowmesh
Marketing & Media
5 highly underrated industry trends for B2B content you shouldn't overlook in 2023

Kate Wolters 5 Dec 2022

Source: BrandMapp.
Finance
The loyalty and rewards reality in 2022 and beyond

Andre Fredericks 24 Nov 2022

Boost productivity and returns with marketing automation
Marketing & Media
Boost productivity and returns with marketing automation

Issued by Everlytic 2 Nov 2022

Tackling competition: What SMEs can learn from Amazon's imminent disruption of SA's marketplace
Entrepreneurship
Tackling competition: What SMEs can learn from Amazon's imminent disruption of SA's marketplace

Jeremy Lang, Issued by Business Partners Limited 24 Oct 2022

The way to success for your hotel? Own the relationship with your client
Tourism & Travel
The way to success for your hotel? Own the relationship with your client

Guy Stehlik 22 Aug 2022

Email personalisation event replay: 8 mistakes you may be making... and how to avoid them
Marketing & Media
Email personalisation event replay: 8 mistakes you may be making... and how to avoid them

Issued by Everlytic 20 Jul 2022

Source: © rawpixel One of the most powerful touchpoints between a consumer and a brand is its marketing
Marketing & Media
3 ways companies can build meaningful customer relationships to drive growth

5 Jul 2022

Precision marketing isn't a new concept
Marketing & Media
Precision marketing isn't a new concept

Muzi Mthombeni 17 May 2022

Source: © ra2studio
Marketing & Media
Bulk emailing: by no means a straightforward and simple affair

JD Engelbrecht 10 May 2022

5 significant shifts in customer behaviour and expectations
Retail
5 significant shifts in customer behaviour and expectations

Dori-Jo Bonner 8 Apr 2022

10 banking trends in South Africa shaking up the future of below-the-line marketing
Marketing & Media
10 banking trends in South Africa shaking up the future of below-the-line marketing

Issued by Tradeway 8 Apr 2022

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