Customer behaviour | Bizcommunity

Customer behaviour | Bizcommunity

News

AI can drive South Africa's entrepreneurial future

SMEs

AI can drive South Africa's entrepreneurial future

Issued by Bullion PR & Communication 19 Aug 2026

South African AI surveillance platform targets global business intelligence market

Security

South African AI surveillance platform targets global business intelligence market

18 Aug 2026

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 17 Aug 2026

Retail expansion in SA shifts from instinct to analytics

Retail

Retail expansion in SA shifts from instinct to analytics

6 Aug 2026

Meet Sebastian Krogh: Helping brands turn data into better decisions

Marketing

Meet Sebastian Krogh: Helping brands turn data into better decisions

Issued by Vicinity Media 30 Jul 2026

Shift happens. Are you ready?

IMC Conference

Shift happens. Are you ready?

Issued by IMC Conference 24 Jul 2026

POS transactions to top $41tn by 2031

Banking & Finance

POS transactions to top $41tn by 2031

20 Jul 2026

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 16 Jul 2026

#WoolworthsYouthMakers2026: Victori emerges as the new face of African luxury fashion

Fashion & Homeware

#WoolworthsYouthMakers2026: Victori emerges as the new face of African luxury fashion

Evan-Lee Courie 16 Jul 2026

Sixty60’s Pixie shows AI is becoming part of everyday grocery shopping

Technology

Sixty60’s Pixie shows AI is becoming part of everyday grocery shopping

14 Jul 2026

Location data becomes a strategic tool for South African retailers

Research

Location data becomes a strategic tool for South African retailers

13 Jul 2026

Woolworths beta-tests My Woolies Chef for select loyalty members

Technology

Woolworths beta-tests My Woolies Chef for select loyalty members

13 Jul 2026

Natalie Druion is the executive head of conversations at Momentum Group. Source: Supplied.

PR & Communications

Conversation is the last competitive advantage for brands

Natalie Druion 7 Jul 2026

#WoolworthsYouthMakers2026: Thembeka Dube turns student hustle into luxury label

Fashion & Homeware

#WoolworthsYouthMakers2026: Thembeka Dube turns student hustle into luxury label

Evan-Lee Courie 6 Jul 2026

Beyond the pharmacy: Dis-Chem is reimagining the future of healthcare retail in SA

Health & Beauty

Beyond the pharmacy: Dis-Chem is reimagining the future of healthcare retail in SA

Evan-Lee Courie 29 Jun 2026

The human side of digital performance: The TrafficBrand story

Digital

The human side of digital performance: The TrafficBrand story

Issued by Traffic Brand 25 Jun 2026

SA is no longer an emerging loyalty market, it is a mature one

CRM

SA is no longer an emerging loyalty market, it is a mature one

Len Lubbe 9 Jun 2026

Automotive dealerships an untapped potential for SA's youth

Automotive

Automotive dealerships an untapped potential for SA's youth

29 May 2026

Facilities management is reshaping property performance in South Africa

Facilities & Property Management

Facilities management is reshaping property performance in South Africa

Issued by Facilities Management Expo 19 May 2026

Google launches new AI-focused Hustle Academy for African SMEs

Entrepreneurship

Google launches new AI-focused Hustle Academy for African SMEs

13 May 2026

Pick n Pay and FNB's eBucks partnership reels in R600m in rewards

Banking & Finance

Pick n Pay and FNB's eBucks partnership reels in R600m in rewards

5 May 2026

10 factors reshaping SA’s online retail economy in 2026

E-commerce

10 factors reshaping SA’s online retail economy in 2026

Jason Sive 22 Apr 2026

The hidden constraints of cash in Africa’s SME economy

SMEs

The hidden constraints of cash in Africa’s SME economy

Alan Shannon 10 Apr 2026

Need a new personal shopping assistant? Pixie on Sixty60 has you covered

Technology

Need a new personal shopping assistant? Pixie on Sixty60 has you covered

9 Apr 2026

Navigating global retail trends for local success in 2026

Trends

Navigating global retail trends for local success in 2026

Peter Ludi 8 Apr 2026

Why relevance, not reach, is the real driver of email performance

Everlytic Communication Insights

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman, Issued by Everlytic 7 Apr 2026

TFG partners with PayJustNow for in-store payment flexibility

Banking & Finance

TFG partners with PayJustNow for in-store payment flexibility

25 Mar 2026

Why data protection is the new currency for consumer trust in 2026

CRM

Why data protection is the new currency for consumer trust in 2026

Lungelo Dlamini 13 Mar 2026

FMCG

Smartfill captures 19% of cooking oil sales in informal retail as refill model drives brand switching

Issued by DY/DX 2 Mar 2026

Cape Union Mart and Offernet turn real-time weather into revenue

Advertising

Cape Union Mart and Offernet turn real-time weather into revenue

Issued by Offernet 26 Feb 2026

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Retail

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Digital

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Issued by Clockwork 19 Jan 2026

Surge in South African e-commerce: Top brands drive 47% growth in 2025

E-commerce

Surge in South African e-commerce: Top brands drive 47% growth in 2025

14 Jan 2026

CardSpace invites entrepreneurs to test free digital rewards platform

Entrepreneurship

CardSpace invites entrepreneurs to test free digital rewards platform

4 Dec 2025

Digital skills shift from startup survival to scalable business growth

Entrepreneurship

Digital skills shift from startup survival to scalable business growth

3 Dec 2025

(Image source: © 123rf ) Jacqui Muller, researcher at Belgium Campus iTversity and a UiPath Most Valued Professional, looks at how AI-powered robotics turns marketing data chaos into boardroom clarity

Artificial Intelligence

AI-powered robotics meet the challenge of fragmented data for marketers

Jacqui Muller 3 Nov 2025

Pick n Pay’s digital evolution: Building a connected retail future

Retailers

Pick n Pay’s digital evolution: Building a connected retail future

Evan-Lee Courie 30 Oct 2025

Inside Merkury: Africa’s unrivalled identity-driven marketing platform

Marketing

Inside Merkury: Africa’s unrivalled identity-driven marketing platform

Issued by Dentsu 7 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

CRM, CX, UX

How Wonga transformed customer engagement and boosted customer acquisition with Braze

Issued by YOUKNOW Technologies 3 Oct 2025

Digital dithering holds back SA small businesses

SMEs

Digital dithering holds back SA small businesses

29 Sep 2025

Loyalty programmes are transforming into lifestyle ecosystems

CRM

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

Humans + AI: The new creative powerhouse in digital marketing

Digital

Humans + AI: The new creative powerhouse in digital marketing

Issued by We Do Digital 21 Aug 2025

Embrace AI now to future-proof your franchise operations

Technology

Embrace AI now to future-proof your franchise operations

20 Aug 2025

AI and data are reshaping Africa's retail sector

Technology

AI and data are reshaping Africa's retail sector

Blessed Hwaire and Shobhit Jain 11 Aug 2025

Bryony Rose. Source: Nedbank IMC

IMC Conference

#BehindtheIMC | Bryony Rose on AI search, adaptability, and redefining digital visibility

Chloe Posthumus 7 Aug 2025

The legacy of lasting impact: It’s about the trust, not just the tech

Skills Development & Training

The legacy of lasting impact: It’s about the trust, not just the tech

Lourandi Kriel, Issued by Irvine Partners 1 Aug 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CRM

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Issued by CEM Africa 18 Jun 2025