CRM | Bizcommunity

CRM | Bizcommunity

News

Bonita Christie, business unit director, Publicis Commerce Experiential, says for brands, Q1 is the most strategically valuable quarter of the year (Image source: © 123rf )

Marketing

Exclusive | Experiential marketing: The key to the golden quarter

Bonita Christie 17 Feb 2026

No shows’ and what it’s costing your business

Digital

No shows’ and what it’s costing your business

Issued by Celerity.chat 16 Feb 2026

Cape Union Mart and Offernet turn real-time weather into revenue

Marketing

Cape Union Mart and Offernet turn real-time weather into revenue

Issued by Offernet 13 Feb 2026

DOOH once again proves itself highly effective at driving real-world action

OOH

DOOH once again proves itself highly effective at driving real-world action

Ruchelle Mouton, Issued by Tractor Outdoor 12 Feb 2026

Retailers embrace tokenisation for secure, personalised customer experiences

Banking & Finance

Retailers embrace tokenisation for secure, personalised customer experiences

Peter Ludi 11 Feb 2026

Source: Supplied. Adriaan Grové, founder of MyProperty and Entegral.

Property

MyProperty debuts Africa-focused, agent-first property portal

4 Feb 2026

Marketing

AI doesn't understand ‘Hlala Kahle’ - and that's a problem

Wendy Monkley 26 Jan 2026

(Image supplied)

PR & Communications

Machine director appointed acting president of IFICA

23 Jan 2026

Charne Munien is the strategy director at Rogerwilco. Source: Supplied.

Marketing

#BizTrends2026 | Rogerwilco's Charné Munien: Brands in the new age of answering machines

Charne Munien 21 Jan 2026

Time Hotels harnesses AI to fuel 2026 expansion in Africa and Middle East

Hospitality

Time Hotels harnesses AI to fuel 2026 expansion in Africa and Middle East

19 Jan 2026

Let’s chat about chatbots

Digital

Let’s chat about chatbots

Issued by We Do Digital 19 Jan 2026

CardSpace invites entrepreneurs to test free digital rewards platform

Entrepreneurship

CardSpace invites entrepreneurs to test free digital rewards platform

4 Dec 2025

Digital skills shift from startup survival to scalable business growth

Entrepreneurship

Digital skills shift from startup survival to scalable business growth

3 Dec 2025

AI Overviews are rewriting the rules of search marketing – here’s how to adjust your strategy

Marketing

AI Overviews are rewriting the rules of search marketing – here’s how to adjust your strategy

Natascha Torres 2 Dec 2025

Remuneration & Payroll

Navigating the noise: why product reviews matter in a fragmented accounting software market

Issued by Times 3 Technologies 3 Jul 2025

The hidden cost of not owning your marketing assets

Marketing

The hidden cost of not owning your marketing assets

Heleen Alberts 24 Nov 2025

Why great CX isn't about more channels, but smarter integration

CRM

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

Trends

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

19 Nov 2025

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

Security

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

18 Nov 2025

Africa’s time is now: Mapping the true landscape of GBVF through technology and innovation

ESG & Sustainability

Africa’s time is now: Mapping the true landscape of GBVF through technology and innovation

Issued by TEARS Foundation 17 Nov 2025

Ogilvy South Africa and Yum! took the top industry honours at the Marketing and Media Alliance sub-Saharan Africa's 2025 Smarties (image supplied)

Marketing

Ogilvy and Yum! take top honours at MMA SSA Smarties

14 Nov 2025

TEARS Foundation founder Mara Glennie honoured with International Women Icon Award

NGO, NPO & Social Enterprise

TEARS Foundation founder Mara Glennie honoured with International Women Icon Award

Issued by TEARS Foundation 10 Nov 2025

Special Effects Media's Essi Koster examines how performance marketing can contribute to Black Friday success (Image supplied)

Marketing

Performance marketing: The key to #BlackFriday success

Essi Koster 10 Nov 2025

Tanika Corneleus, digital campaign lead at midnight says automated marketing isn’t a set-and-forget solution – it needs the right data and metrics (Image supplied)

Digital

How automation can help marketers get better ROI from ad campaigns

Tanika Corneleus 30 Oct 2025

CMO Playbook: 5 strategic plays for leaders navigating marketing mayhem

Marketing

CMO Playbook: 5 strategic plays for leaders navigating marketing mayhem

Issued by Hoorah Digital 22 Oct 2025

Labour Law & Unions

Labour Court restraint of trade ruling hinges on time and territory

Tim Laurens 21 Oct 2025

Process intelligence: The brain behind modern ERP ecosystems

CRM, CX, UX

Process intelligence: The brain behind modern ERP ecosystems

Issued by Can!do 21 Oct 2025

All the 2025 Prism Award winners

PR & Communications

All the 2025 Prism Award winners

20 Oct 2025

How to spec the perfect PC for your business

Hardware

How to spec the perfect PC for your business

Werner Joubert, Issued by ASUS 17 Oct 2025

OpenAI, Salesforce launch AI sales tools for SA companies

4th Industrial Revolution

OpenAI, Salesforce launch AI sales tools for SA companies

16 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

CRM, CX, UX

SA consumer is rebalancing under money-related stress

15 Oct 2025

Adclick Africa takes home 2 wins at the New Gen Awards

Digital

Adclick Africa takes home 2 wins at the New Gen Awards

Issued by Adclick Africa 14 Oct 2025

Understanding the psychological reality behind business ownership

SMEs

Understanding the psychological reality behind business ownership

Issued by The Noise Factory 10 Oct 2025

NTT Data acquires Exah to expand Salesforce expertise

Technology

NTT Data acquires Exah to expand Salesforce expertise

3 Oct 2025

Future-proof jobs: 15 jobs with strong prospects for the future

HR & Management

Future-proof jobs: 15 jobs with strong prospects for the future

Issued by Pnet 2 Oct 2025

Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

Digital

Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

Issued by Penquin 29 Sep 2025

Digital adoption platforms: The overlooked Key to ERP success

Digital

Digital adoption platforms: The overlooked Key to ERP success

Issued by Can!do 23 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

CRM

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

All the 2025 WesBank New Generation Awards finalists

Digital

All the 2025 WesBank New Generation Awards finalists

29 Aug 2025

Rogerwilco launches echo: AI search that lets brands own their answers

Artificial Intelligence

Rogerwilco launches echo: AI search that lets brands own their answers

Issued by Rogerwilco 27 Aug 2025

Ogilvy wins Best Digital Agency at 2025 Bookmarks Awards

IAB Bookmarks Awards

Ogilvy wins Best Digital Agency at 2025 Bookmarks Awards

Issued by Ogilvy South Africa 22 Aug 2025

The IAB SA 2025 Bookmarks Awards winners have been announced, with Ogilvy named Best Digital Agency of 2025 (Image supplied)

IAB Bookmarks Awards

Ogilvy and KFC take the double in the IAB Bookmark Awards

15 Aug 2025

Source: © Digitas Digitas Liquorice’s rebrand to simply Digitas is not a merely cosmetic transformation; instead, it signals a streamlined promise: one name, one network, one purpose in a digital landscape that is in constant flux

Branding

Digitas rebrand: More than a cosmetic transformation

Nomika Singh-Govender 14 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

Security

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

CRM

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Improved inventory and procurement management in a South African context

Supply Chain

Improved inventory and procurement management in a South African context

Anton Oosthuizen, Issued by QuickEasy Software 9 Jul 2025