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Get that Italian feeling with Bata Comfit

Bata Get that Italian feeling with Bata Comfit

21 Oct 2025

dotsure.co.za drives pet sterilisation support across SA

dotsure.co.za drives pet sterilisation support across SA

dotsure 13 Oct 2025

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RAPT BizTrendsTV: Nokulinda Mkhize: How Spiritual wellness is changing the workplace

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The Lead Creative: "More creative freedom, less money"

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Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

By Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

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Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Almost 32 hours for banks to respond

Almost 32 hours for banks to respond

Nico Gous 31 Aug 2017

Somsak Chidchawange © –

#Pamro2017: Customer expectations in a digital world

Leigh Andrews 30 Aug 2017

Allan Swart ©

#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

Why wait to build trust when you can generate it?

Why wait to build trust when you can generate it?

Sid Peimer 22 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Strictly business, but personal

Strictly business, but personal

Wynand Smit 17 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

The CXA Awards - What it means for South African consumers

The CXA Awards - What it means for South African consumers

Chantel Botha 14 Aug 2017

V&A Waterfront rewards retail champions at Customer Excellence Awards

V&A Waterfront rewards retail champions at Customer Excellence Awards

4 Aug 2017

Competitive retail environment demands staff that care

Competitive retail environment demands staff that care

24 Jul 2017

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Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Facebook Messenger's golden opportunities for retailers

Facebook Messenger's golden opportunities for retailers

Megan Hollis 19 Jul 2017

Why you need customer experience management

Why you need customer experience management

18 Jul 2017

Awards for Excellence in Franchising winners announced

Awards for Excellence in Franchising winners announced

6 Jul 2017

RCS Group joins forces with Echangeur for inaugural Retail Summit

RCS Group joins forces with Echangeur for inaugural Retail Summit

30 Jun 2017

How Spree is transforming its customer experience through technology

How Spree is transforming its customer experience through technology

29 Jun 2017

Research reveals key drivers of sharing economy

Research reveals key drivers of sharing economy

28 Jun 2017

South African retailers slacking on customer experience strategy

South African retailers slacking on customer experience strategy

22 Jun 2017

Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z

Lee Naik 20 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

How beacon technology delivers a truly data-driven customer experience

How beacon technology delivers a truly data-driven customer experience

Colleen Rose 14 Jun 2017

Cloud-based retail gets closer to the ground

Cloud-based retail gets closer to the ground

Mpumi Nhlapo 2 Jun 2017

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