CRM, CX, UX News in South Africa

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'Change happens when young people believe their voices matter' - Anelisa Zungu

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How young South Africans are redefining the hospitality industry this Youth Month

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Sunshinegun expands offering with full-service digital capability

Sunshinegun expands offering with full-service digital capabilitySunshinegun

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

By Liezel Jonkheid 6 Jun 2025

Leading with courage and conviction to shape the future of CX

Leading with courage and conviction to shape the future of CX

By Jeané van Greunen 3 Jun 2025

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The era of the super-consumer: why most brands get it wrong

The era of the super-consumer: why most brands get it wrong

Nhlanhla Nobanda 22 Feb 2022

Salesforce appoints its first South African leaders, announces local expansion

Salesforce appoints its first South African leaders, announces local expansion

21 Feb 2022

Are chatbots the silver bullet to online CX?

Are chatbots the silver bullet to online CX?

Dr Nicole Cunningham 7 Feb 2022

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Top trends for loyalty programmes in 2022

7 Feb 2022

Prashanth Krishnaswami, head of market strategy and thought leadership for the CX product group at Zoho

5 CX trends that will define 2022

Prashanth Krishnaswami 1 Feb 2022

The do's and don'ts of real-time customer engagement

The do's and don'ts of real-time customer engagement

Yudhvir Seetharam 31 Jan 2022

Source: © HONGQI ZHANG

How the pharmaceutical industry can win audience mindshare

Jennifer Perry & Stephen Troncos 24 Jan 2022

Seamless communication is key to CX: Here's what it should look like

Seamless communication is key to CX: Here's what it should look like

Brent Haumann 24 Jan 2022

Source: ©mediacom

Warc Awards for Effectiveness 2022 names three juries

19 Jan 2022

Source: © Ivelin Radkov

Convenience: The new gold standard, but what about value?

18 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022

#BizTrends2022: How seamless interactivity will define 2022

Nicholas Duminy 17 Jan 2022

Innovations that will reshape business in the future

Innovations that will reshape business in the future

James Bayhack 17 Jan 2022

Customer. Customer. Customer. The mantra for 2022 success

Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

Customer loyalty, smoyalty

Customer loyalty, smoyalty

12 Jan 2022

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Customer engagement trends for 2022

Bianca Gardella 7 Jan 2022

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How are product and technology innovations helping digital transformation?

Robbie Kearns 5 Jan 2022

#BizTrends2022: A year to be bold and other digital marketing predictions

#BizTrends2022: A year to be bold and other digital marketing predictions

Roan Mackintosh 5 Jan 2022

#BizTrends2022: Covid-19 and the true power of communication

#BizTrends2022: Covid-19 and the true power of communication

Carina Smith-Allin 5 Jan 2022

Grant Lapping

#BizTrends2022: Regulators and bigtech tame the digital Wild West

Grant Lapping 5 Jan 2022

Source: © Wavebreak Media Ltd

Creating great digital experiences in 2022

Greg Gatherer 3 Jan 2022

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Steering an agency through trying times

Katlego Mashishi 30 Dec 2021

Source: © Denis Putilov

CX and UX: not the same thing

Genex-Insights 22 Dec 2021

Source: © diego vito cervo

Customer experience: the key differentiator

21 Dec 2021

Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

Freshworks 14 Dec 2021

Chat will boost sales for small businesses this holiday season

Chat will boost sales for small businesses this holiday season

9 Dec 2021

Source: © rawpixel

It's a mobile-first, digital consumption model in the Covid-era

Siddharth Bawa 8 Dec 2021

Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

Smart Media 6 Dec 2021

Why mobile network operators need to provide enhanced CX

Why mobile network operators need to provide enhanced CX

Filip Filkovic, Martin Effiong 3 Dec 2021

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Developing a unified voice and view of the customer

Kelvin Jonck 3 Dec 2021

5 Tips for Shopify success

5 Tips for Shopify success

Craig Lebrau, Lebrau Press 29 Dec 2021

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