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Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

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The reason AI can predict consumer behaviour

The reason AI can predict consumer behaviour

Vian Chinner 11 Oct 2019

5 digital workers coming to a desk near you...

5 digital workers coming to a desk near you...

Ryan Falkenberg 8 Oct 2019

Schaefer presenting at the Adobe CX Forum.

#AdobeCX: How to embrace the power of customer experience management

Leigh Andrews 8 Oct 2019

Post-production gladiators come from Ludus

Post-production gladiators come from Ludus

Ludus 3 Oct 2019

Know your business inside out with a Biz Office

Know your business inside out with a Biz Office

Bizcommunity.com 2 Oct 2019

A solution that supports business growth in sector verticals

A solution that supports business growth in sector verticals

Oracle NetSuite 2 Oct 2019

Image credit: Katarina Šikuljak on Unsplash.

Don't create ads, create advocates

Brian Carter 1 Oct 2019

Bronwyn Williams, future finance specialist at Flux Trends. Image credit: .

Can brands survive the era of fake news, jaded consumers and robot trolls?

Luise Allemann 30 Sep 2019

Top ratings for Biz Rate Card 2019

Top ratings for Biz Rate Card 2019

Bizcommunity.com 27 Sep 2019

Digital transformation is not just an IT project

Digital transformation is not just an IT project

Vusa Nyathi 26 Sep 2019

Are contact centres soft targets for stealing your personal data?

Are contact centres soft targets for stealing your personal data?

26 Sep 2019

Image source: Gallo/Getty.

WhatsApp revolutionising business communication

25 Sep 2019

Image credit: Clark Young on Unsplash.

SA's real 'main market' is where brands will grow market share

Andrew Weinberg 25 Sep 2019

Far behind the CX trend

Far behind the CX trend

Zama Mlanjana 23 Sep 2019

4 ways brands can incorporate chat messaging into their marketing strategy

4 ways brands can incorporate chat messaging into their marketing strategy

Wayne Flemming 19 Sep 2019

#GartnerSYM: Offering the 'everything customer' the multi-experience

#GartnerSYM: Offering the 'everything customer' the multi-experience

Leigh Andrews 17 Sep 2019

Techquilibrium, as explained at Gartner Symposium 2019. Image via Hypertext Africa on .

#GartnerSYM: Avoid disruption, reach 'techquilibrium' in any industry

Leigh Andrews 16 Sep 2019

Image credit: 95C from Pixabay.

Reaching the base-of-the-pyramid consumer

Lorraine Gwewera 10 Sep 2019

The 2019/20 Ask Afrika Icon Brands winners were announced at The Venue in Melrose Arch on 29 August 2019. Image supplied.

Topline trends from the 2019 Ask Afrika Icon Brands survey

Sarina de Beer 9 Sep 2019

Image credit: Mervyn Chan on Unsplash.

#FutureFitYourself: Could sentiment analysis be the magic wand for understanding the contemporary consumer?

Carmen Murray 5 Sep 2019

Customer loyalty - It's a dog's life

Customer loyalty - It's a dog's life

David Alves 4 Sep 2019

Slide from Bagley's presentation.

Click this! Email marketing myths, debunked!

Leigh Andrews 3 Sep 2019

Image credit: Thought Catalog on Unsplash.

Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: rawpixel from Pixabay.

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

#FairnessFirst: Understand true diversity to become more inclusively creative

#FairnessFirst: Understand true diversity to become more inclusively creative

Leigh Andrews 2 Sep 2019

BizTrends 2020: Make the vision Towards Africa 2020 possible

BizTrends 2020: Make the vision Towards Africa 2020 possible

Bizcommunity.com 29 Aug 2019

Image credit: Alex Knight on Unsplash.

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Image credit: hj barraza on Unsplash.

Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

Johanna McDowell 19 Aug 2019

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