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Birdwatching at The Loeries Episode 3: The Energy Episode

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Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

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Techquilibrium, as explained at Gartner Symposium 2019. Image via Hypertext Africa on .

#GartnerSYM: Avoid disruption, reach 'techquilibrium' in any industry

Leigh Andrews 16 Sep 2019

Image credit: 95C from Pixabay.

Reaching the base-of-the-pyramid consumer

Lorraine Gwewera 10 Sep 2019

The 2019/20 Ask Afrika Icon Brands winners were announced at The Venue in Melrose Arch on 29 August 2019. Image supplied.

Topline trends from the 2019 Ask Afrika Icon Brands survey

Sarina de Beer 9 Sep 2019

Image credit: Mervyn Chan on Unsplash.

#FutureFitYourself: Could sentiment analysis be the magic wand for understanding the contemporary consumer?

Carmen Murray 5 Sep 2019

Customer loyalty - It's a dog's life

Customer loyalty - It's a dog's life

David Alves 4 Sep 2019

Slide from Bagley's presentation.

Click this! Email marketing myths, debunked!

Leigh Andrews 3 Sep 2019

Image credit: Thought Catalog on Unsplash.

Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: rawpixel from Pixabay.

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

#FairnessFirst: Understand true diversity to become more inclusively creative

#FairnessFirst: Understand true diversity to become more inclusively creative

Leigh Andrews 2 Sep 2019

BizTrends 2020: Make the vision Towards Africa 2020 possible

BizTrends 2020: Make the vision Towards Africa 2020 possible

Bizcommunity.com 29 Aug 2019

Image credit: Alex Knight on Unsplash.

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Image credit: hj barraza on Unsplash.

Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

Johanna McDowell 19 Aug 2019

Customer engagement in an omnichannel world

Customer engagement in an omnichannel world

Mo Areff 13 Aug 2019

Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage

#CEM19: How to eff-up early in business, then recover

Leigh Andrews 12 Aug 2019

Image credit: Ryoji Iwata on Unsplash.

#FutureFit Yourself: Going back to basics

Carmen Murray 8 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

Image credit: Gerd Altmann from Pixabay.

Still that 11-letter word in marketing and communication: I-N-T-E-G-R-A-T-I-O-N

Ilse Struweg, University of Johannesburg - Marketing Management 8 Aug 2019

Source: Gartner

Chatbots will appeal to modern workers

8 Aug 2019

Are we moving into an age of gender-fluid purchasing?

Are we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Awards vs rewards - a shift in focus to build brand loyalty

Yael Geffen 7 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Leigh Andrews 5 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

Image credit: Franki Chamaki on Unsplash.

There is no such thing as market saturation

Bogosi Motshegwa 30 Jul 2019

Credit: Pepkor

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

Personalisation, and enhancing the hotel guest experience

Personalisation, and enhancing the hotel guest experience

26 Jul 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

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