Nology Solutions achieves ISO 9000 accreditation

One of the most important criteria for achieving this certification is that the organisation must ensure that customer requirements are understood and met with the goal of improving customer satisfaction, and quality must be managed and controlled across various areas of the organisation.

Customer service subscribe to best practice

"ISO 9001 is a broad accreditation that covers international standards for aspects such as design and development, which are important areas of the Nology Solutions business," says Mandy Govender, chief operations officer at Nology. "By obtaining this certification we are assuring our customers that our products have gone through stringent processes and are of only the best quality, and we are ensuring that our customer service processes, such as complaints, services and feedback, subscribe to global best practice."

"Nology strives to be a leader in the converged communication space, and if we want to be seen as leaders, we need to align ourselves with international best practices and standards. Internal and operational excellence is a strong focus for us and forms an important part of our strategy," says Riaan Leuschner, CEO of Nology. "The ISO 9001:2008 accreditation is our commitment to ourselves as a company and to all of our customers that we will deliver the highest quality products and the best levels of service possible," he concludes.