Is marketing to seniors on your radar?

Let’s look at the numbers in South Africa. There are over 4.1 million South Africans over the age of 60 (according to a 2015 Stats SA report). This is the fastest growing age demographic and represents a sizable portion of the consuming public. Seniors are starting to outnumber the young and this should bring about a profound change to our lifestyles, our workplaces, our health systems etc.

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Eight years ago, a study called Prime Time was conducted by the UCT Unilever Institute. The study found, at that time, that 1.98 million Baby Boomers in the LSM 7-10 market owned 30% of the cars on the road, had 30% of the university degrees and were worth over 300 billion. This group was 26% black, 45% white, 10% Indian and 19% coloured. They made up 6% of the population but had 20% of the spend – and 50% were debt-free. According to this report, this ‘golden seam’ of South Africa’s biggest spenders, was a lucrative market, and was and eight years on, is often still ignored by marketers.

So why are marketers not going all-out to attract the Baby Boomer and senior crowd? Seniors often feel marginalised and ignored by the retail, corporate and media worlds. Campaigns are planned to younger audiences, some corporates feel that there is no viable option to provide a reduced rate to seniors, many agencies don’t plan a specific focus on pensioners and if there is a senior programme, it is often only promoted in-house.

One could argue that the majority of SA pensioners do not have enough to live on and the trend is getting worse. So why allocate spend on this sector?

• Research done by Corlett and Kesner in the late nineties suggests that discounts and award programmes as well as special personal services, relationship marketing and customer education that are offered to senior citizens by businesses/retailers, are good strategies for building retail loyalty, and increase purchase frequency.• And, don’t underestimate boomers, seniors and retirees. When their backs are up against the wall, they are inventive. They will find a way to manage. Whether they change careers at the age of 60, start a business or a franchise, look for part-time or consultancy work, they will find a way to make a living, thus always having something to spend.

One misconception about marketing and advertising to this age group via social media and online marketing is that it is not viable. According to recent research done by Penn State University in the US, senior citizens are the fastest growing demographic on Facebook. A recent campaign conducted on Facebook revealed that there are close to 1 million South Africans over-60 on Facebook.

The reality of seniors’ relationship with technology and the digital world is very different to common belief. Mature web users may not be quite as digitally aligned as the younger generation, but they are catching up rapidly. Silver surfers are browsing on Facebook, searching on Google, skyping family abroad, are proficient with email and watching videos on YouTube. Despite seniors becoming increasingly savvy online, they are overlooked by social media marketers. It’s hard to understand why more marketers are not leveraging these connections.

This is a powerful, but overlooked sector. They may be ageing, but they are full of life. They like to maintain independent and youthful lifestyles. They easily change careers at 50 or 60. They are enjoying their freedom from the shackles of family responsibility. If you choose to ignore the over-60 opportunity, you are ignoring a global redefinition of age. We recommend that you consider setting your sights on maturing consumers! They are set to revolutionise the whole meaning of retirement.

As 65-year old John said – Boomers can be misunderstood. We are actually physically, emotionally and mentally different from our parents’ generation – The Silent Generation. We are a product of the sixties. Retailers need to understand that we are not “old”, and we certainly will not be “put out to pasture”. We invented “rock and roll” and we invented “cool”. We will always have rock and roll and we will always be “cool” and, we are internet-savvy!