Self-service | Bizcommunity

Self-service | Bizcommunity

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How Kenya Airways is rethinking mobile as the centre of the passenger journey

Travel

How Kenya Airways is rethinking mobile as the centre of the passenger journey

Issued by Bluegrass Digital 3 days

Image source: Andor Bujdoso –

4th Industrial Revolution

How AI and tech talent can sustain SA small businesses

Nyari Samushonga 20 May 2026

Ambledown Connect: A new digital channel transforming broker and member engagement

Financial Services

Ambledown Connect: A new digital channel transforming broker and member engagement

Issued by Ambledown 19 May 2026

Dis-Chem reimagines healthcare retail with Melrose Arch Health Hub

Retailers

Dis-Chem reimagines healthcare retail with Melrose Arch Health Hub

8 May 2026

Berenice Paulsen (left foreground) at the Bellville Sassa office in November 2025. We then that she had been trying for five months to help her sister Desiree Fredericks (right foreground), to get an Older Persons Grant. Archive photo: Marecia Damons

Health & Social Welfare

New Sassa system piloted in Bellville office

Marecia Damons 4 May 2026

Image credit: Sassa

Health & Social Welfare

Sassa acts swiftly against illegal selling of queue spots at offices

17 Apr 2026

84% of small businesses make payroll errors; here’s how to fix it

SMEs

84% of small businesses make payroll errors; here’s how to fix it

Issued by Times 3 Technologies 26 Mar 2026

Key tech trends shaping African SMEs

SMEs

Key tech trends shaping African SMEs

Dumisani Moyo 17 Mar 2026

Capitec launches self-service Smart ID terminals

Services

Capitec launches self-service Smart ID terminals

9 Mar 2026

Case Study: Behind Hungry Lion’s always-on digital network across Africa

Technology

Case Study: Behind Hungry Lion’s always-on digital network across Africa

10 Mar 2026

Hostex 2026 brings the industry together for 3 days of food, drink and hospitality in action

Events

Hostex 2026 brings the industry together for 3 days of food, drink and hospitality in action

Issued by Hostex 2026 2 Mar 2026

Startup Club ZA launches Platform ZA to tackle access gaps in SA’s tech ecosystem

SMEs

Startup Club ZA launches Platform ZA to tackle access gaps in SA’s tech ecosystem

10 Feb 2026

Sassa suspends 70,000 grant payments in crackdown

Health & Social Welfare

Sassa suspends 70,000 grant payments in crackdown

Marecia Damons 6 Feb 2026

No hassle service excellence, affordable contributions and increased benefits result in membership rise for Medshield

Medical Aid

No hassle service excellence, affordable contributions and increased benefits result in membership rise for Medshield

Issued by Medshield 30 Jun 2025

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 21 Jan 2026

Richfield graduate builds hiring engine to help more South Africans find jobs, faster

Higher Education

Richfield graduate builds hiring engine to help more South Africans find jobs, faster

Issued by Richfield 20 Jan 2026

Image credit: Eskom

Energy

Eskom goes on the road with new Hub-on-Wheels customer service model

20 Jan 2026

Time Hotels harnesses AI to fuel 2026 expansion in Africa and Middle East

Hospitality

Time Hotels harnesses AI to fuel 2026 expansion in Africa and Middle East

19 Jan 2026

Arielle Horwitz is the engineering manager at Halo Dot. Source: Supplied.

Technology

Why the future of retail calls for a checkout revolution

Arielle Horwitz 8 Jan 2026

Source: X/Absa.

Banking

New ATM service simplifies cross-border money transfers

2 Jan 2026

Holiday entertainment made simpler for DStv subscribers this festive season

TV

Holiday entertainment made simpler for DStv subscribers this festive season

Issued by MultiChoice 23 Dec 2025

2025 Domain name statistics and why .Info is a great choice

Services

2025 Domain name statistics and why .Info is a great choice

Issued by Domains.co.za 24 Nov 2025

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

CRM, CX, UX

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

Michelle Geere, Issued by AdBot 21 Nov 2025

Young SA entrepreneur launches digital hiring engine for SMEs

SMEs

Young SA entrepreneur launches digital hiring engine for SMEs

20 Nov 2025

Bluegrass Digital teams up with Uganda Airlines to build a world-class digital experience

Digital

Bluegrass Digital teams up with Uganda Airlines to build a world-class digital experience

Issued by Bluegrass Digital 10 Nov 2025

Good service is proactive: A new standard for customer experience

CRM

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

CEM Africa heads to Johannesburg on 20 November 2025

CRM, CX, UX

CEM Africa heads to Johannesburg on 20 November 2025

Issued by CEM Africa Summit 18 Sep 2025

King Price campaign: Making insurance great again

Advertising

King Price campaign: Making insurance great again

16 Sep 2025

Emirates Group targets South African IT talent in global hiring drive

ICT

Emirates Group targets South African IT talent in global hiring drive

2 Sep 2025

Tackling the "Big Five" - addressing the border challenges you keep hearing about

Travel

Tackling the "Big Five" - addressing the border challenges you keep hearing about

Andy Smith 28 Aug 2025

Shifting shopper trends put pressure on retail connectivity

Technology

Shifting shopper trends put pressure on retail connectivity

Tobie van Schalkwyk 25 Aug 2025

From shelf to screen: dentsu SA leads South Africa’s retail media revolution

Media

From shelf to screen: dentsu SA leads South Africa’s retail media revolution

Daniel Malan, Issued by Dentsu 20 Aug 2025

Source: Supplied.

Fintech

New horizons for Absa Business Banking and Network International

15 Aug 2025

Pick n Pay Mobile rolls out app with eSIM, loyalty perks

Mobile & Apps

Pick n Pay Mobile rolls out app with eSIM, loyalty perks

29 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Why service matters more than ever: the message from 86% of customers

CRM

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

Health & Social Welfare

Sassa warns comply with review or lose your grant

14 Jul 2025

Health & Social Welfare

Sassa clears up social grant suspension claims

8 Jul 2025

City Lodge Hotels raises nearly R30k for Cansa

Hospitality

City Lodge Hotels raises nearly R30k for Cansa

Issued by City Lodge Hotels 1 Jul 2025

Gugu Mthembu is the CMO at Telkom. Source: Supplied.

Cannes Lions

#AfricaMonth: Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba 5 May 2025

JCDecaux wins advertising concession at Dr Antonio Agostinho Neto International Airport (Luanda, Angola)

OOH

JCDecaux wins advertising concession at Dr Antonio Agostinho Neto International Airport (Luanda, Angola)

Issued by JCDecaux 16 Apr 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Gcobisa Ntshona, Group Chief People Officer at African Bank

Management & Leadership

#TopEmployers2025: Gcobisa Ntshona - how African Bank is empowering employees with its ‘Audacious People Promise’

Shan Radcliffe 13 Mar 2025

Checkers is one of SA's leading retail brands. Source: Shoprite Holdings.

Branding

Banking, retail and telecoms power SA’s brand value to over R600bn in 2025

6 Mar 2025

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Tourism

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Siya Mthethwa 3 Mar 2025

Image source: rawpixel –

Tax Law

How VAT registration delays are costing the economy and what Sars should do about it

Yasmeen Suliman 13 Feb 2025

Image source: Rabia Elif Aksoy –

Employee Wellness

Future of employee benefits: Custom insurance solutions for diverse teams

Pauline Magoxo and Shaun Raizenberg 11 Feb 2025