Gauteng Premier Panyaza Lesufi, MEC for Roads and Transport Kedibone Diale-Tlabela, MMC for Roads, Transport Cllr Tlangi Magale and senior departmental officials officially launched GPTRIS in Tshwane on Tuesday, 6 October.
The system is designed to address longstanding challenges in the operating licence value chain, including delays associated with information technology infrastructure and administrative processes.
It introduces streamlined application workflows, standardised compliance checks, process automation, electronic filing, integrated digital payments and real-time application tracking.
“Our objective is to build a licensing system that is faster, more transparent and responsive, while ensuring that every application continues to be assessed against the applicable legislative and regulatory requirements,” said MEC Diale-Tlabela.
Once fully implemented, GPTRIS will provide a self-service function allowing applicants to submit applications and track their progress from any location, reducing the need for applicants to wait in queues.
The system will also provide an integrated payment facility for secure digital payments, while automated workflows are intended to reduce processing times and the administrative burden associated with paper-based processes.
Real-time application tracking and improved management of licensing information are intended to strengthen transparency and governance. The purification of records, including route information, will also support improved data accuracy.
The launch places particular focus on e-hailing services as the Department works to strengthen regulation and compliance in the evolving public transport environment.
For the e-hailing sector, GPTRIS is intended to strengthen the interface between operators and the provincial regulatory system while improving regulatory oversight.
This follows the official recognition of e-hailing services as legal public transport under the National Land Transport Amendment (NLTA) Act and Regulations in 2025.
“GPTRIS is aimed at ensuring regulatory compliance by standardising compliance checks and supporting adherence to legislative prescripts, including the 60-day turnaround time for submitted operating licence applications and the processing of over-the-counter applications,” said Diale-Tlabela.
The system forms part of the Department’s broader digital transformation agenda, which aims to use technology to address administrative inefficiencies, improve the client experience and strengthen the management of operating licence applications.
“GPTRIS represents a significant step forward in how the Department regulates public transport in Gauteng. We are using technology to simplify the operating licence process, reduce unnecessary administrative delays and make services more accessible to operators,” said Diale-Tlabela.
The Department said efficient operating licence administration is an important component of a well-regulated public transport system.
