Customer satisfaction | Bizcommunity

Customer satisfaction | Bizcommunity

News

Sentech achieves clean audit and 16% revenue growth despite challenging conditions

Technology

Sentech achieves clean audit and 16% revenue growth despite challenging conditions

Issued by SENTECH 16 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

CRM, CX, UX

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

HostAfrica expands into Tanzania with the acquisition of Zesha

Internet

HostAfrica expands into Tanzania with the acquisition of Zesha

Issued by HOSTAFRICA 9 Sep 2025

Connected washrooms: What the future holds for facility managers

Facilities & Property Management

Connected washrooms: What the future holds for facility managers

Issued by Propelair SA 2 Sep 2025

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Telecoms & Networks

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Issued by Broad Media 13 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

Delivery tech helps SA navigate infrastructure challenges

Logistics & Transport

Delivery tech helps SA navigate infrastructure challenges

Nadine Jack 5 Aug 2025

The experience paradox: Why better satisfaction scores don't always mean growth

CRM, CX, UX

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Issued by Kantar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Luxury hotels shift focus to hyper-personalisation to boost guest value

Hospitality

Luxury hotels shift focus to hyper-personalisation to boost guest value

22 Jul 2025

Ford SA accelerates dealer network growth with R900m investment

Dealers

Ford SA accelerates dealer network growth with R900m investment

21 Jul 2025

Improved inventory and procurement management in a South African context

Supply Chain

Improved inventory and procurement management in a South African context

Anton Oosthuizen, Issued by QuickEasy Software 9 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Fintech

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Issued by Converge Africa 26 May 2025

Taking Care of Business turns retail waste into a R559m micro-enterprise economy

ESG

Taking Care of Business turns retail waste into a R559m micro-enterprise economy

19 May 2025

Image source: rawpixel from

Management & Leadership

Why employee engagement surveys should not be an annual endeavour

14 May 2025

E-commerce pressures demand SME warehouse innovation

E-commerce

E-commerce pressures demand SME warehouse innovation

Rina Redelinghuys 12 May 2025

The chat commerce revolution: Turning conversations into customer conversions

Artificial Intelligence

The chat commerce revolution: Turning conversations into customer conversions

Jonathan Elcock, Issued by rather.chat 6 May 2025

Homechoice empowers staff with training programme

Training

Homechoice empowers staff with training programme

5 May 2025

Why franchise education should be non-negotiable

Franchising

Why franchise education should be non-negotiable

29 Apr 2025

Public holidays jam the courier system – here’s how smart retailers stay ahead

Retail

Public holidays jam the courier system – here’s how smart retailers stay ahead

25 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

MTN celebrates winners of the 702 Small Business Awards 2025

Radio & Audio

MTN celebrates winners of the 702 Small Business Awards 2025

Issued by Primedia Broadcasting 23 Apr 2025

Retailers urged to self-enable and stay ahead in tech efficiency

Technology

Retailers urged to self-enable and stay ahead in tech efficiency

Peter Ludi 23 Apr 2025

Flexible return policies can make or break online sales - FedEx survey

E-commerce

Flexible return policies can make or break online sales - FedEx survey

16 Apr 2025

Col'Cacchio enters new era with Col'Cacchio Go

Food & bev. services

Col'Cacchio enters new era with Col'Cacchio Go

15 Apr 2025

You built a great website, but my agent doesn’t care!

CRM, CX, UX

You built a great website, but my agent doesn’t care!

Andre Fredericks, Issued by Sanlam Fintech 28 Mar 2025

Meet the Vanguards - Scaling opperations through autonomous agents

CRM, CX, UX

Meet the Vanguards - Scaling opperations through autonomous agents

Andre Fredericks, Issued by Sanlam Fintech 5 Aug 2024

Seacom appoints two senior executives, strengthening the top Seacom Group leadership

Marketing

Seacom appoints two senior executives, strengthening the top Seacom Group leadership

Issued by Stone 7 Apr 2025

Codehesion wins 2025 MyBroadband Award for Best Software Development Company

Online Media

Codehesion wins 2025 MyBroadband Award for Best Software Development Company

Issued by Broad Media 2 Apr 2025

A Contact Centre Game Changer: QA + AI = Kwaai

Marketing

A Contact Centre Game Changer: QA + AI = Kwaai

Noori Allie, Issued by Achievement Awards Group 17 Feb 2025

Point-of-sale technology is critical for SA’s auto industry revitalisation

Sales

Point-of-sale technology is critical for SA’s auto industry revitalisation

Fatima Khota 1 Apr 2025

How to choose the perfect logistics partner for business growth

Supply Chain

How to choose the perfect logistics partner for business growth

31 Mar 2025

SOLshop aims to empower SA's food producers with direct market access

E-commerce

SOLshop aims to empower SA's food producers with direct market access

20 Mar 2025

From points to purpose: The evolution of loyalty and rewards programmes

Marketing

From points to purpose: The evolution of loyalty and rewards programmes

Kgomotso Zaake, Issued by DNA Brand Architects 18 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Source: © 123rf Founder and head social media strategist at Emma Is Social, Emma-Jane Truter, discusses how a business could align its social media strategy with its business goals

Social Media

From brand awareness to sales: Mastering social media for your business

Emma-Jane Truter 3 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

Website maintenance checklist: 10 essential actions to take

Internet

Website maintenance checklist: 10 essential actions to take

Issued by Domains.co.za 25 Feb 2025

Skills training required for rural shopping centres to succeed

Training

Skills training required for rural shopping centres to succeed

Daniel Orelowitz 24 Feb 2025