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Can SA telcos win the financial services race?
Can SA telcos win the financial services race?Article

The high levels of unhappiness among telco customers could throw a major spanner in the works of their foray into financial services...

Diana Miguel 1 day ago

How EMV 3-D Secure protocol adoption will benefit the entire e-commerce ecosystem
How EMV 3-D Secure protocol adoption will benefit the entire e-commerce ecosystemArticle

Authentication specialist, Entersekt believes that for the e-commerce landscape to benefit from the new EMV 3-D Secure protocol, a collaborative effort between merchants, banks and card networks is required...

3 days ago

4 e-commerce trends, and how to use them to accelerate your business
4 e-commerce trends, and how to use them to accelerate your businessArticle

2020 proved to be a year of unprecedented consumer demand when it came to e-commerce adoption and popularity...

3 May 2021

#IABInsightSeries: Use of data in digital marketing
#IABInsightSeries: Use of data in digital marketingArticle

The IAB SA is hosting its 25th insight event on Zoom this week Thursday, 22 April, featuring speakers Jade Arenstein, Oliver von Wersch and Aisha Mohamed...

20 Apr 2021

Why marketing automation is a critical enabler for digital transformation
Why marketing automation is a critical enabler for digital transformationArticle

Engagement Factory helps you understand why automation is essential for your company's digital transformation and how you should go about doing it...

Issued by Engagement Factory 14 Apr 2021

#TheFutureofMeasurement: Part 3: Crafting a first-party data strategy is more urgent than many think
#TheFutureofMeasurement: Part 3: Crafting a first-party data strategy is more urgent than many thinkArticle

This third part of the series looks at what marketing leaders need to consider when crafting a strategy to deal with a more privacy-first future...

Anse Leighton & Andrew Smit 12 Apr 2021

The dawn of an opt in culture demands changing marketing models
The dawn of an opt in culture demands changing marketing modelsArticle

Is the rise of the opting in culture eating into the reach of the 'niche'? Will a more mature view of personal information protection eclipse the right target, at the wrong time and place?...

Issued by Kriel & Co 12 Apr 2021

Cybersecurity is key during digital transformation in the financial services sector
Cybersecurity is key during digital transformation in the financial services sectorArticle

The financial services landscape is changing quickly as banks face increasing competition from technology-based financial services...

Sarthak Rohal 31 Mar 2021

Why the future of business communications is about more than technology
Why the future of business communications is about more than technologyArticle

Even prior to the pandemic, communications were transitioning into more digital-friendly environments. Today, the focus is on delivering an omnichannel experience for customers, understanding their unique requirements, and delivering value...

Rob Lith, Issued by Telviva 24 Mar 2021

Report reveals marketers struggle to execute multi-channel campaigns
Report reveals marketers struggle to execute multi-channel campaignsArticle

Over half of marketing leaders surveyed worldwide concede they are struggling to effectively execute multi-channel campaigns on both a global and local level...

24 Mar 2021

B2B bullish about e-commerce opportunities
B2B bullish about e-commerce opportunitiesArticle

Business has changed forever, we need to rethink our priorities, strategies and processes. Suddenly entire workforces are working remotely and most budgets are now non-existent...

Nick Durrant, Issued by Bluegrass Digital 17 Mar 2021

Why you need to consider PoPI during M&A deals
Why you need to consider PoPI during M&A dealsArticle

If you're considering an M&A deal currently or in the future, PoPI should definitely be at top of the list in terms of due diligence and integration...

Louella Tindale 16 Mar 2021

Digital transformation redefines the workplace
Digital transformation redefines the workplaceArticle

Digital transformation is using technology to radically improve the performance and reach of an organisation. When digital transformation is done right, it is like a caterpillar turning into a butterfly. But when it's not, all you have is a really fast caterpillar...

Issued by GO Content Lab 16 Mar 2021

Loyalty lends a hand to local merchants, new data shows
Loyalty lends a hand to local merchants, new data showsArticle

South African merchants who have survived the chaos wrought by Covid-19 are turning to data insights to help them ensure a more sustainable future...

9 Mar 2021

A moment of truth for radio
A moment of truth for radioArticle

Can radio stations overcome their fear of digital to create more interactive programming, attract more listeners and generate additional revenue?...

Anice Hassim, Issued by Fabrik 8 Mar 2021

BoomChat launches in South Africa
BoomChat launches in South AfricaArticle

BoomChat is managed and operated by the digital marketing specialists at Techsys Digital...

Issued by Techsys Digital 5 Mar 2021

5 marketing tech trends to watch in 2021
5 marketing tech trends to watch in 2021Article

As technology evolves and data sets grow, marketing is changing, adapting and in some cases becoming automated...

Greg Chen 4 Mar 2021

Determining the net asset value of your data en route to deploying marketing automation
Determining the net asset value of your data en route to deploying marketing automationArticle

Here are the key questions to ask and processes to follow before technology implementation...

JD Engelbrecht, Issued by Everlytic 4 Mar 2021

Tackling the Business of Experience in times of uncertainty
Tackling the Business of Experience in times of uncertaintyArticle

Haydn Townsend, managing director for Accenture Interactive in Africa, shares some insight into the Business of Experience (BX)...

Evan-Lee Courie 1 Mar 2021

Brent Haumann, managing director, Striata Africa
Financial services and digital transformation. Is it happening fast enough?Article

The financial services industry is no exception to the pandemic-driven need to transform to high-quality digital experiences to customers, employees, and partners almost overnight...

Brent Haumann 17 Feb 2021

Community radio gets a R10m boost to accelerate the digital evolution in Africa
Community radio gets a R10m boost to accelerate the digital evolution in AfricaArticle

Durban-based tech company immedia has invested R10m to help African media entrepreneurs to build sustainable community radio by using Fabrik...

Issued by Fabrik 11 Feb 2021

Common mistakes to avoid when crafting the ultimate customer experience
Common mistakes to avoid when crafting the ultimate customer experienceArticle

Creating a memorable customer experience is fast becoming a top priority for businesses - and for good reason...

10 Feb 2021

How to drive sales with customer-unique content
How to drive sales with customer-unique contentArticle

A unique customer experience has fast become a top priority for businesses, and 2021 will be no different. Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to their experience...

Greg Chen 9 Feb 2021

What businesses should know about backups in the cloud
What businesses should know about backups in the cloudArticle

Around the world, Covid-19 has driven a massive acceleration in cloud adoption as moving to the cloud became an essential strategy to ensuring business survival by enabling businesses to operate remotely...

Issued by UpBeet Digital 4 Feb 2021

4 reasons to invest in analytics in 2021
4 reasons to invest in analytics in 2021Article

Data analytics in marketing is proving to be the competitive edge for organisations looking to make informed decisions and optimise their budgets...

Issued by Jellyfish South Africa 3 Feb 2021

Mark1 launches independent martech advisory firm, Carbon1
Mark1 launches independent martech advisory firm, Carbon1Article

With the need for expert marketing and advertising technology firmly embedded in South African business, Joe Steyn-Begley, co-founder of Mark1, a member of the Duke Group, has responded to this need by successfully spearheading the launch of Carbon1 MarTech advisory...

3 Feb 2021

Streaming services, cinemas, and the rise of the home theatre
Streaming services, cinemas, and the rise of the home theatreArticle

While South African cinemas closed their doors for five months during lockdown, more movie lovers started watching blockbusters from the comfort of the couch, thanks to streaming services. Does this spell an end to the golden age of movie theatres - or the dawn of a new era for home theatre?

Lance Shaun Berger 2 Feb 2021

How to unleash the power of machine learning in digital marketing
How to unleash the power of machine learning in digital marketingArticle

Over the past five years, artificial intelligence (AI) and machine learning in marketing have come a long way. Yet many marketers who are using today's programmatic and social platforms to reach their audience are not exploiting the full power of the algorithms...

Grant Lapping 1 Feb 2021

A new year, a new customer experience
A new year, a new customer experienceArticle

Given the massive insurgence towards creating a digitally sustainable platform to ensure brand longevity, companies have had to rapidly adapt and scale their online proficiencies. This was in large part due to the evolving consumer who prioritised safety over price and choice...

Shaheer Lala 29 Jan 2021

Focus on POPIA compliance, data mobility, integrity key in a world with a remote workforce
Focus on POPIA compliance, data mobility, integrity key in a world with a remote workforceArticle

Most South African businesses traditionally slow down or shut down completely over the festive period, except for retail and hospitality...

Ian Engelbrecht 29 Jan 2021

CMO Council reveals 70% of marketers expect to boost spend in 2021
CMO Council reveals 70% of marketers expect to boost spend in 2021Article

There's some good news and optimism from global marketing leaders looking for growth recovery in 2021...

27 Jan 2021

4IR: How key industries are successfully embracing digital transformation
4IR: How key industries are successfully embracing digital transformationArticle

Across industries, we are starting to notice businesses of all sizes embrace the digital economy to create value, increase efficiency, and adapt to stay ahead of competitors...

Prenesh Padayachee 27 Jan 2021

Inclusive design is transforming the customer journey
Inclusive design is transforming the customer journeyArticle

Embracing inclusive design is a pathway to innovation that organisations ignore at their peril. Before now, it was common for the industry to see accessibility and inclusion as a box to tick somewhere within the design or process...

Reynhardt Uys 25 Jan 2021

5 steps to help SMEs succeed in digital transformation
5 steps to help SMEs succeed in digital transformationArticle

Investing in digital tech may seem like a massive undertaking for businesses with limited budgets, but the benefits are significant, and getting started can be a lot easier and more cost-effective than expected...

Matthew Campbell 22 Jan 2021

Why smart packaging can be a valuable brand differentiator
Why smart packaging can be a valuable brand differentiatorArticle

The new era of smart packaging, and consequently products, will connect, improve and transform industries and shape new consumer expectations...

Robert Lockyer 21 Jan 2021

Data analytics offers new business opportunities
Data analytics offers new business opportunitiesArticle

Data and analytics are disrupting traditional business models and ecosystems, helping modern organisations remain competitive...

Nick Durrant, Issued by Bluegrass Digital 19 Jan 2021

Pros and cons of cross-platform app development
Pros and cons of cross-platform app developmentArticle

Businesses across the globe are investing heavily in mobile apps to easily drive traffic to their websites. However, it remains a challenge for business owners to choose between developing a native app or a cross-platform app...

Nick Durrant, Issued by Bluegrass Digital 19 Jan 2021

Tasmika Ramlakan, Nedbank Corporate and Investment Banking
#BizTrends2021: A challenging year anticipated for SA retailersArticle

The circular relationship between retail sales, consumer spending and employment in SA means retailers are unlikely to be able to 'sell' themselves out of the situation in which they now find themselves...

Tasmika Ramlakan 18 Jan 2021

The balance between customer privacy and intimacy
The balance between customer privacy and intimacyArticle

Whilst the role of the marketing department appears to have evolved significantly over the past few years, fundamentally it is still about building relationships...

Paula Sartini 18 Jan 2021

Great customer experiences can be manufactured
Great customer experiences can be manufacturedArticle

Great customer experience is understood by most businesses. By providing outstanding customer experience they know it will help their organisation stand out from competitors while fostering loyalty and trust...

Brent Haumann 18 Jan 2021

4IR: How the subscription economy is changing the world of CX
4IR: How the subscription economy is changing the world of CXArticle

The impacts of Covid-19 won't be temporary and customer experience (CX) as we know it is coming to an end. Luckily, we can all learn from the changes to come...

Charlotte Adelgaard 13 Jan 2021

2021 - The road to recovery
2021 - The road to recoveryArticle

Ebony+Ivory presents the Market Segmentation South Africa Series, which will run over the next seven modules, in collaboration with independent media consultant and media coach Gordon Muller...

Issued by Ebony+Ivory 12 Jan 2021

How SMEs can be leaner and more profitable in 2021
How SMEs can be leaner and more profitable in 2021Article

As 2021 gets into full swing, business owners are doing whatever they can to make this year's profit line tracks upwards...

Anton Oosthuizen 11 Jan 2021

Can digital partnerships enable business development?
Can digital partnerships enable business development?Article

Gone are the days when small businesses need to sell their products to just the people who live or work in the immediate vicinity. Digital platforms and partnerships are now empowering micro-companies to extend their offerings, opening new doors for business growth and development...

Kevin South 7 Jan 2021

#BizTrends2021: What will customers expect from you in 2021?
#BizTrends2021: What will customers expect from you in 2021?Article

Now that 2020 is behind us, we can draw on some insights to guide businesses on what we are likely to see in 2021...

Robin Fisher 5 Jan 2021

Six technologies for enhanced fraud risk management
Six technologies for enhanced fraud risk managementArticle

In the age of digital transformation, fraud risk management methods are ripe for reinvention. Businesses are incorporating multiple levels of tech-driven defense methods and systems. Such software systems are geared towards the accumulation of verified customer data with which to manage risk effectively...

Issued by Bitventure 4 Jan 2021

#BizTrends2021: Communication refocuses on people-centricity
#BizTrends2021: Communication refocuses on people-centricityArticle

Communicating with all stakeholders has become more important than ever and this will have a significant impact on the trends influencing these engagements in 2021 and beyond...

Karyn Strybos 29 Dec 2020

Think cybersecurity is expensive? Just wait until there's a breach...
Think cybersecurity is expensive? Just wait until there's a breach...Article

Medium-sized companies in South Africa are in a precarious position in terms of cybersecurity...

Lukas van der Merwe 18 Dec 2020

#BizTrends2021: Move to minimal in 2021
#BizTrends2021: Move to minimal in 2021Article

For 2020, we all predicted a year of "20 plenty". But while we craved abundance and luxury, the year was instead one filled with tumultuous learnings and ongoing change...

Leigh Crymble 18 Dec 2020

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