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iContact BPO Press Office
iContact BPO is a leading customer service GBS provider serving predominantly international markets, specialising in customer service and CX, outsourced back-office and technical support solutions, sales and accounts receivables.
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Latest news

iContact BPO expands contact centre operations in Gauteng
iContact BPO, a leading Business Process Outsourcing (BPO) provider, officially launched its new Johannesburg operation in Houghton on 5 December 2022. The investment into South Africa's burgeoning BPO sector is a continued strategic development for iContact BPO which specialises in inbound and outbound customer service and sales, financial services support, customer retention and loyalty management, lead generation and back-office fulfilment predominantly for international business clients based in the US, UK, Europe and Australia. 6 Dec 2022 Read more

South Africa's BPO sector surges ahead, with CX and customer service leading the charge
South Africa's BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing and offshoring contender, particularly in the English voice-based sourcing markets. This is according to the South Africa National GBS Quantification & Investment Report 2021/22 published by Business Process Enabling South Africa (BPESA). 27 Oct 2022 Read more

Choosing the right BPO partner
Unpacking the important metrics beyond price and language 22 Sep 2022 Read more

Rage against the machine or embrace it
Unpacking the implications and opportunities that digital tech and AI bring to South Africa's BPO industry. 17 Aug 2022 Read more

International provider chooses South Africa for its customer service outsourcing needs
IContact BPO, a leading business process outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, have landed a large North American Telecommunications company in an outsourcing bid to South Africa - a win for Cape Town's burgeoning BPO industry. 18 Jul 2022 Read more

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Contact iContact BPO

Tel: +27 11 019 0290
Email: moc.opbtcatnoci@ofni
Address: 257 Beyers Naude Drive, Cresta, Johannesburg, South Africa