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The missing link between AI and great CX

The missing link between AI and great CXBruce von Maltitz

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

By Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

By Gordon Wilson 8 Aug 2025

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#EcommerceDay2021: Clever click options boost SA's online grocery sector

#EcommerceDay2021: Clever click options boost SA's online grocery sector

Kelly Arnold 12 Mar 2021

Huge rise in AI as customer and employee expectations shift - report

Huge rise in AI as customer and employee expectations shift - report

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#EcommerceDay2021: Eavesdropping on e-tail

#EcommerceDay2021: Eavesdropping on e-tail

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#EcommerceDay2021: Paving the way for growth beyond Covid-19

#EcommerceDay2021: Paving the way for growth beyond Covid-19

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#EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

#EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

10 Mar 2021

#EcommerceDay2021: Collaboration and building trust will get all industry players further in the game

#EcommerceDay2021: Collaboration and building trust will get all industry players further in the game

10 Mar 2021

#EcommerceDay2021: Appetite of businesses to move online is booming

#EcommerceDay2021: Appetite of businesses to move online is booming

10 Mar 2021

Loyalty lends a hand to local merchants, new data shows

Loyalty lends a hand to local merchants, new data shows

9 Mar 2021

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

Norman Reyneker, Kantar 8 Mar 2021

Tackling the Business of Experience in times of uncertainty

Tackling the Business of Experience in times of uncertainty

Evan-Lee Courie 1 Mar 2021

How loyalty and rewards will drive shopper behaviour in SA's retail main market

How loyalty and rewards will drive shopper behaviour in SA's retail main market

24 Feb 2021

How consumers choose where they shop

How consumers choose where they shop

Ruschdi Taliep, Smart Media 18 Feb 2021

#OrchidsandOnions: Change is as good as...

#OrchidsandOnions: Change is as good as...

Brendan Seery 16 Feb 2021

How customer communication will evolve in 2021

How customer communication will evolve in 2021

Brent Haumann 12 Feb 2021

Credit: Zapper

High-value vs low-value payments - making checkouts count

11 Feb 2021

Common mistakes to avoid when crafting the ultimate customer experience

Common mistakes to avoid when crafting the ultimate customer experience

10 Feb 2021

How to drive sales with customer-unique content

How to drive sales with customer-unique content

Greg Chen 9 Feb 2021

Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher

How Bezos and Amazon changed the world

Venkatesh Shankar 4 Feb 2021

It's time to create meaningful brand connections

Lauren Crooks 3 Feb 2021

A new year, a new customer experience

A new year, a new customer experience

Shaheer Lala 1 Feb 2021

Retail hangover or B12 injection recovery in 2021?

Retail hangover or B12 injection recovery in 2021?

Michael Smollan 28 Jan 2021

To prepare for the future of retail, learn by doing

To prepare for the future of retail, learn by doing

Graeme Brooks 26 Jan 2021

Is UX the new CX?

Is UX the new CX?

Johan Kruger 26 Jan 2021

Inclusive design is transforming the customer journey

Inclusive design is transforming the customer journey

Reynhardt Uys 26 Jan 2021

Why smart packaging can be a valuable brand differentiator

Robert Lockyer 21 Jan 2021

Tasmika Ramlakan, Nedbank Corporate and Investment Banking

#BizTrends2021: A challenging year anticipated for SA retailers

Tasmika Ramlakan 20 Jan 2021

Top 10 global consumer trends for 2021 - Euromonitor

Top 10 global consumer trends for 2021 - Euromonitor

19 Jan 2021

The role of community and referrals in online retail success

The role of community and referrals in online retail success

19 Jan 2021

#BizTrends2021: A bold year for beverages

#BizTrends2021: A bold year for beverages

Alex Glenday 18 Jan 2021

Great customer experiences can be manufactured

Great customer experiences can be manufactured

Brent Haumann 18 Jan 2021

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