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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

18 Jun 2025

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

18 Jun 2025

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4IR: How the subscription economy is changing the world of CX

4IR: How the subscription economy is changing the world of CX

Charlotte Adelgaard 13 Jan 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

Ailsa Wingfield 11 Jan 2021

#BizTrends2021: Franchising post-Covid - 5 trends to watch

#BizTrends2021: Franchising post-Covid - 5 trends to watch

Morne Cronje 8 Jan 2021

Online merchants, check your T&Cs before they bite

Online merchants, check your T&Cs before they bite

Howard Rybko 7 Jan 2021

#BizTrends2021: The evolving e-tail landscape

#BizTrends2021: The evolving e-tail landscape

Vilo Trska 6 Jan 2021

#BizTrends2021: The path forward for retail in 2021

#BizTrends2021: The path forward for retail in 2021

Matthew Leighton 6 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences

#BizTrends2021: Consumer habits and shopping preferences

Jason Stewart 6 Jan 2021

Delivering your customer experience at every customer touchpoint

Delivering your customer experience at every customer touchpoint

Paula Sartini 22 Dec 2020

Get connected in 2021, or else...

Get connected in 2021, or else...

Wynand Smit 21 Dec 2020

Dress pants optional: How retailers are dealing with changing consumer habits

Dress pants optional: How retailers are dealing with changing consumer habits

18 Dec 2020

Lockdown has expanded the data universe for South African marketers

Lockdown has expanded the data universe for South African marketers

Grant Lapping 18 Dec 2020

SA consumers plan to spend much less this festive season - SAS

SA consumers plan to spend much less this festive season - SAS

14 Dec 2020

#BestofBiz 2020: Retail

#BestofBiz 2020: Retail

14 Dec 2020

5 major CX trends that shaped 2020

5 major CX trends that shaped 2020

Andrew Bourne 1 Dec 2020

Credit: Karolina Grabowska via Pexels

2020 presents a Black Friday unlike any other

27 Nov 2020

First Black Friday and festive season since Covid-19 - what can we expect?

First Black Friday and festive season since Covid-19 - what can we expect?

Yaron Assabi 26 Nov 2020

Has Covid-19 exposed a lack of customer experience in local businesses?

Has Covid-19 exposed a lack of customer experience in local businesses?

26 Nov 2020

Why customer experience is critical during the online retail transition

Why customer experience is critical during the online retail transition

Meghan Taylor 25 Nov 2020

Green Monday: the next retail shopping event to plan for

Green Monday: the next retail shopping event to plan for

25 Nov 2020

OneDayOnly launches ODOmeter to assess online consumer behaviour

OneDayOnly launches ODOmeter to assess online consumer behaviour

24 Nov 2020

Credit: Roadnae Productions via Pexels

Heightened customer service expectations this Black Friday

24 Nov 2020

2020 South African Loyalty Awards winners revealed

2020 South African Loyalty Awards winners revealed

19 Nov 2020

Tanya Long, COO, Argility Technology Group

Trust is retail's secret sauce

Tanya Long 17 Nov 2020

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Don't mistake having an online store for true omnichannel retailing

11 Nov 2020

Using data effectively to enhance customer experience

Using data effectively to enhance customer experience

Lorraine Doke 10 Nov 2020

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Pulling off a smooth and safe Black Friday mid-pandemic

9 Nov 2020

Local e-commerce community shares preferred service providers

Local e-commerce community shares preferred service providers

9 Nov 2020

Beyond discounts: How tech can help keep customers happy all year round

Beyond discounts: How tech can help keep customers happy all year round

Robin Fisher 5 Nov 2020

Bizcommunity and NSP Consultants congratulate BizListing winners!

Bizcommunity and NSP Consultants congratulate BizListing winners!

Bizcommunity.com 26 Oct 2020

Mobicred looks at Q4 spending patterns as lockdown eases

Mobicred looks at Q4 spending patterns as lockdown eases

23 Oct 2020

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