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World PR Day

Modern PR in an AI-powered world

Lebogang Mashangoane

Ditch the grind, reclaim your mind

Vista Kalipa

PR is shaping society, it’s about time

Sam Gqomo

In a polarised world, PR is building trust

Ronelle Bester

Paul Reynell’s tribute to those who saw humans

Paul Reynell

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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not defaultEldon Bothma and Hayley Blane

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growthNithi Kumar, Kantar

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovationCEM Africa Summit

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growth

By Nithi Kumar 1 day

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

2 days

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If only it were this easy to create loyal customers! © Anyka –

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Customer experience management means nothing without measurement

Customer experience management means nothing without measurement

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Organisations increasing levels of professionalism of contact centres

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[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

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Experts give insight in new report on the cultural connection to brand attraction

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Goodbye to competitive advantage, say hello to customer advantage

Goodbye to competitive advantage, say hello to customer advantage

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Customer experience with a 25-year guarantee?

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Volatile markets should not impact CX investments

Volatile markets should not impact CX investments

Harley Manning 18 Jul 2016

Creating great customer service to elevate business

Creating great customer service to elevate business

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Persuasion marketing - the good and the almost convincing

Persuasion marketing - the good and the almost convincing

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Perfecting the human element of service delivery

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Doug Crawford 12 Jul 2016

Key trends in data mining

Key trends in data mining

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The rapid evolution of customer experience management

The rapid evolution of customer experience management

11 Jul 2016

Adrian Zanetti

Ensuring customer retention through the trust journey

11 Jul 2016

Those 'idiots' are your brand ambassadors!

Mareli Smit 6 Jul 2016

123RF

Are consumers actually human?

Candice Simon 5 Jul 2016

Customer service defines customer experience

Customer service defines customer experience

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Heino Gehle

Disruption through the on-demand economy

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Report: Creating a valued contextual experience

Report: Creating a valued contextual experience

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Why you need to put customer communications on the boardroom's agenda today

Why you need to put customer communications on the boardroom's agenda today

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Willy Kruh.
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Research finds the need for companies to transform into 'omni businesses'

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Analytics underpins the new customer experience paradigm

Analytics underpins the new customer experience paradigm

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Gareth Mellon

Customer Experience Best Practice features Frost & Sullivan keynote speaker

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Is your contact centre a brand building or grudge centre?

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Good old-fashioned customer care tips that will set your franchise apart

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Humans not replaceable by chatbots

Humans not replaceable by chatbots

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Your customers want personal attention

Your customers want personal attention

Andrew Greer 9 May 2016

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