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Harley Manning 18 Jul 2016
Perfecting the human element of service delivery
Doug Crawford 12 Jul 2016
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12 Jul 2016
Are consumers actually human?
Candice Simon 5 Jul 2016
Customer service defines customer experience
Juan Bezón 5 Jul 2016
Disruption through the on-demand economy
1 Jul 2016
Report: Creating a valued contextual experience
29 Jun 2016
Analytics underpins the new customer experience paradigm
Gavin Holme & Rudraksh Bhawalkar 30 May 2016
Humans not replaceable by chatbots
9 May 2016
Your customers want personal attention
Andrew Greer 9 May 2016
