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A true internet model for e-commerce fulfillment

4 Nov 2008

The old-school approach to order fulfillment doesn't fly for many Internet retailers. Warehousing, packing, shipping and return-order processing are labour-intensive and time-consuming. This has led to a growing trend among online sellers - the use of Web technologies to automate order fulfillment.

A true internet model for e-commerce fulfillment

I'm talking about e-commerce fulfillment providers (EFPs). They take the "friction" out of order fulfillment. In a typical scenario, a consumer will buy merchandise at a Web site. This triggers an order that is sent electronically to an EFP who processes the order. A shipper such as FedEx or UPS is then automatically notified. Upon shipment of the order, an automated notification is sent to the consumer and to the merchant. There is almost no human intervention. In other words, it's a true Internet fulfillment model.

Read the full article here.